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COMPTIA A+ Essentials and Practical applications


Course Duration:  40hrs

Why get this Course?
After this course you will have the knowledge required to understand the fundamentals of computer technology, networking, and security, and will have the skills required to identify hardware, peripheral, networking, and security components.
You will also acquire the skills to install, configure, upgrade, and maintain PC workstations, the Windows OS and SOHO networks. You will learn all the troubleshooting techniques and tools to effectively and efficiently resolve PC, OS, and network connectivity issues and implement security practices.

Course Delivery:

Instructor-led, classroom/laboratory-delivery learning model with structured hands-on and minds-on activities and laboratory activities.

Course Prerequisite:

Course Outline:

COMPTIA A+ 220-901

Chapter 1: Hardware

1.1 Configure settings and use BIOS/UEFI tools on a PC.
• Firmware upgrades/flash BIOS
• BIOS component information
• BIOS configurations
• Built-in diagnostics
• Monitoring

1.2 Explain the importance of motherboard components, their purpose and properties.
• Sizes
• Expansion slots
• RAM slots
• CPU sockets
• Chipsets
• CMOS battery
• Power connections and types
• Fan connectors
• Front/top panel connectors
• Bus speeds
• Reset button

1.3 Compare and contrast various 1.3 arious RAM types and their features.
• Types
• RAM compatibility

1.4 Install and configure PC expansion cards.
• Sound cards
• Video cards
• Network cards
• USB cards
• Firewire cards
• Thunderbolt cards
• Storage cards
• Modem cards
• Wireless/cellular cards
• TV tuner cards
• Video capture cards
• Riser cards

Install and configure storage devices and use appropriate media.

• Optical drives
• Magnetic hard disk drives
• Hot swappable drives
• Solid state/flash drives
• RAID types
• Tape drive
• Media capacity

1.6 Install various types of CPUs and apply the appropriate cooling methods.
• Socket types
• Characteristics
• Cooling

1.7 Compare and contrast various PC connection interfaces, their characteristics and purpose.
• Physical connections
• Wireless connections
• Characteristics

1.8 Install a power supply based on given specifications.
• Connector types and their voltages
• Specifications

1.9 Select the appropriate components for a custom PC configuration to meet customer specifications or needs.
• Graphic/CAD/CAM design workstation
• Audio/video editing workstation
• Virtualization workstation
• Gaming PC
• Home theater PC
• Standard thick client
• Thin client
• Home server PC

1.10 Compare and contrast types of display devices and their features.
• Types
• Refresh/frame rates
• Resolution
• Native resolution
• Brightness/lumens
• Analog vs. digital
• Privacy/antiglare filters
• Multiple displays
• Aspect ratios

1.11 Identify common PC connector types and associated cables.
• Display connector types
• Display cable types
• Device cables and connectors
• Adapters and convertors

1.12 Install and configure common peripheral devices.
• Input devices
• Output devices
• Input & output devices

1.13 Install SOHO multifunction device/printers and configure appropriate settings.
• Use appropriate drivers for a given operating system
• Device sharing
• Public/shared devices

1.14 Compare and contrast differences between the various print technologies and the associated imaging process.
• Laser
• Inkjet
• Thermal
• Impact
• Virtual

1.15 Perform appropriate printer maintenance.
• Laser
• Thermal
• Impact
• Inkjet

Chapter 2: Networking

2.1 Identify the various types of network cables and connectors.
• Fiber
• Twisted Pair
• Coaxial

2.2 Compare and contrast the characteristics of connectors and cabling.
• Fiber

• Twisted pair
• Coaxial

2.3 Explain the properties and characteristics of TCP/IP.
• IPv4 vs. IPv6
• Public vs. private vs. APIPA/link local
• Static vs. dynamic
• Client-side DNS settings
• Client-side DHCP
• Subnet mask vs. CIDR
• Gateway

2.4 Explain common TCP 2.4 CP and UDP ports, protocols and their purpose.
• Ports
• Protocols
• TCP vs. UDP

2.5 Compare and contrast various WiFi networking standards and encryption types.
• Standards
• Encryption types

2.6 Install and configure SOHO wireless/wired router and apply appropriate settings.
• Channels
• Port forwarding, port triggering
• DHCP (on/off)
• Basic QoS
• Firmware
• UPnP

2.7 Compare and contrast Internet connection types, network types and their features.
• Internet connection types
• Network Types

2.8 Compare and contrast network architecture devices, their functions and features.
• Hub
• Switch
• Router
• Access point
• Bridge
• Modem
• Firewall
• Patch panel
• Repeaters/extenders
• Ethernet over Power
• Power over Ethernet injector

2.9 Use appropriate networking tools.
• Crimper
• Cable stripper
• Multimeter
• Tone generator and probe
• Cable tester
• Loopback plug
• Punchdown tool
• WiFi analyzer

Chapter 3: Mobile Devices

3.1 Install and configure laptop hardware and components.
• Expansion options
• Hardware/device replacement

3.2 Explain the function of components within the display of a laptop.
• Types
• WiFi antenna connector/placement
• Webcam
• Microphone
• Inverter
• Digitizer

3.3 Use appropriate laptop features.
• Special function keys
• Docking station
• Physical laptop lock and cable lock
• Rotating/removable screens

3.4 Explain the characteristics of various types of other mobile devices.
• Tablets
• Smartphones
• Wearable technology devices
• Phablets
• e-Readers
• Smart camera

3.5 Compare and contrast accessories and ports of other mobile devices.
• Connection types
• Accessories

Chapter 4: Hardware & Network Troubleshooting

4.1 Troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools.
• Common symptoms
• Tools

4.2 Troubleshoot hard drives and RAID arrays with appropriate tools.
• Common symptoms
• Tools

4.3 Troubleshoot common video, projector and display issues.
• Common symptoms

4.4 Troubleshoot wired and wireless networks with appropriate tools.
• Common symptoms
• Hardware tools
• Command line tools

4.5 Troubleshoot and repair common mobile device issues while adhering to the appropriate procedures.
• Common symptoms
• Disassembling processes for proper re-assembly

4.6 Troubleshoot printers with appropriate tools.
• Common symptoms
• Tools

COMPTIA A+ 220-902

Chapter 1: Windows Operating Systems

1.1 Compare and contrast various features and requirements of Microsoft Operating Systems (Windows Vista, Windows 7, Windows 8, Windows 8.1).
• Features
• Upgrade paths – differences between in place upgrades, compatibility tools, Windows upgrade OS advisor

1.2 Install Windows PC operating systems using appropriate methods.
• Boot methods
• Type of installations
• Partitioning
• File system types/formatting
• Load alternate third-partydrivers when necessary
• Workgroup vs. domain setup
• Time/date/region/language settings
• Driver installation, software and windows updates
• Factory recovery partition
• Properly formatted boot drive with the correct partitions/format

1.3 Apply appropriate Microsoft command line tools.
• MD
• RD
• CD
• [command name] /?
• Commands available with standard privileges vs. administrative privileges

1.4 Use appropriate Microsoft operating system features and tools.
• Administrative
• Task Manager
• Disk management
• Other
     - User State Migration tool (USMT)
     - Windows Easy Transfer
     - Windows Upgrade Advisor
• System utilities

1.5 Use Windows Control Panel utilities.
• Internet options
• Display/display settings
• User accounts
• Folder options
• System
• Windows firewall
• Power options
• Programs and features
• HomeGroup
• Devices and printers
• Sound
• Troubleshooting
• Network and Sharing Center
• Device Manager

1.6 Install and configure Windows networking on a client/desktop.
• HomeGroup vs. WorkGroup
• Domain setup
• Network shares/administrative shares/mapping drives
• Printer sharing vs. network printer mapping
• Establish networking connections
• Proxy settings
• Remote Desktop Connection
• Remote Assistance
• Home vs. work vs. public network settings
• Firewall settings
• Configuring an alternative IP address in Windows
• Network card properties

1.7 Perform common preventive maintenance procedures using the appropriate Windows OS tools.
•  Best practices
     - Scheduled backups
     - Scheduled disk maintenance
     - Windows updates
     - Patch management
     - Driver/firmware updates
     - Antivirus/Anti-malware updates
• Tools
     - Backup
     - System restore
     - Recovery image
     - Disk maintenance utilities

Chapter 2: Other Operating Systems & Technologies

2.1 Identify common features and functionality of the Mac OS and Linux operating systems.
• Best practices
• Tools
• Features
• Basic Linux commands

2.2 set up and use client-side virtualization.
• Purpose of virtual machines
• Resource requirements
• Emulator requirements
• Security requirements
• Network requirements
• Hypervisor

2.3 Identify basic cloud concepts.
• SaaS
• IaaS
• PaaS
• Public vs. Private vs. Hybrid vs. Community
• Rapid Elasticity
• On-demand
• Resource pooling
• Measured service

2.4 Summarize the properties and purpose of services provided by networked hosts.
• Server roles
• Internet appliance
• Legacy/embedded systems

2.5 Identify basic features of mobile operating systems.
• Android vs. iOS vs. Windows

2.6 Install and configure basic mobile device network
• Wireless/cellular data network (enable/disable)
• Bluetooth
• Corporate and ISP email configuration
• Integrated commercial provider email configuration
• PRI updates/PRL updates/
• Baseband updates
• Radio firmware

2.7 Summarize methods and data related to mobile device synchronization.
• Types of data to synchronize
• Synchronization methods
• Mutual authentication for multiple services (SSO)
• Software requirements to install the application on the PC
• Connection types to enable synchronization

Chapter 3: Security

3.1 Identify common security threats and vulnerabilities.
• Malware
• Phishing
• Spear phishing
• Spoofing
• Social engineering
• Shoulder surfing
• Zero-day attack
• Zombie/botnet
• Brute forcing
• Dictionary attacks
• Non-compliant systems
• Violations of security best practices
• Tailgating
• Man-in-the-middle

3.2 Compare and contrast common prevention methods.
• Physical security
• Digital security
• User education/AUP
• Principle of least privilege

3.3 Compare and contrast differences of basic Windows OS security settings.
• User and groups
• NTFS vs. Share permissions
• Shared files and folders
• System files and folders
• User authentication
• Run as administrator vs. standard user
• BitLocker
• BitLocker-To-Go

3.4 Deploy and enforce security best practices to secure a workstation.
• Password best practices
• Account management
• Disable autorun
• Data encryption
• Patch/update management

3.5 Compare and contrast various methods for securing mobile devices.
• Screen locks
• Remote wipes
• Locator applications
• Remote backup applications
• Failed login attempt restrictions
• Antivirus/anti-malware
• Patching/OS updates
• Biometric authentication
• Full device encryption
• Multifactor authentication
• Authenticator applications
• Trusted sources vs. untrusted sources
• Firewalls
• Policies and procedures

3.6 Use appropriate data destruction and disposal methods.
• Physical destruction
• Recycling or repurposing best practices

3.7 Secure SOHO wireless and wired networks.
• Wireless specific
• Change default usernames and passwords
• Enable MAC filtering
• Assign static IP addresses
• Firewall settings
• Port forwarding/mapping
• Disabling ports
• Content filtering/parental controls
• Update firmware
• Physical security

Chapter 4: Software Troubleshooting

4.1 Troubleshoot PC operating system problems with appropriate tools.
• Common symptoms
• Tools

4.2 Troubleshoot common PC security issues with appropriate tools and best practices.
• Common symptoms
• Tools
• Best practice procedure for malware removal

4.3 Troubleshoot common mobile OS and application issues with appropriate tools.

• Common symptoms
• Tools

4.4 Troubleshoot common mobile OS and application security issues with appropriate tools.
• Common symptoms
• Tools

Chapter 5: Operational Procedures

5.1 Use appropriate safety procedures.
• Equipment grounding
• Proper component handling and storage
• Toxic waste handling
• Personal safety
• Compliance with local government regulations

5.2 Potential environmental impacts, apply the appropriate controls.
• MSDS documentation for handling and disposal
• Temperature, humidity level awareness and proper ventilation
• Power surges, brownouts, blackouts
• Protection from airborne particles
• Dust and debris
• Compliance to local government regulations

5.3 Summarize the process of addressing prohibited content/activity, and explain privacy, licensing and policy concepts.
• Incident Response
• Licensing/DRM/EULA
• Personally Identifiable Information
• Follow corporate end-user policies and security best practices

5.4 Demonstrate proper communication techniques and professionalism.
• Use proper language – avoid jargon, acronyms and slang when applicable
• Maintain a positive attitude/project confidence
• Actively listen (taking notes) and avoid interrupting the customer
• Be culturally sensitive
• Be on time (if late contact the customer)
• Avoid distractions
• Dealing with difficult customer or situation
• Set and meet expectations/timeline and communicate status with the customer
• Deal appropriately with customers confidential and private materials

5.5 Explain the troubleshooting theory.
• Always consider corporate policies, procedures and impacts before implementing changes.

Exam Fee Installment  Down
Due Date  Manual 
 Php 16,500 901-USD116
 Php 17,000  Php 8,500  Midway  Free

COURSE FEE with 2 Exams:
Cash Installment  Down
Due Date  Manual 
Php28,800  Php 29,300  Php 15,000  Midway  Free


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pwede ko po bang kunin ung exam ng comptia A+ ng mag kahiwalay?
@ Luke

Fee for 220-801 exam is 194USD or 10,200 and for 220-802 is 194USD or 10,200 in peso also.
@ Jake

Sir Dustin Chao
how much is the exam fee for A+?
Sinu po instructor na A+ and N+ training sa espana?
@ Mike

You have at least also knowledge in Windows 2008 Server, Active Directory Infrastructure Administration for you to take/pass the CHS NCII exam.
If I enroll in this course, could I also take the TESDA CHS NC II assessment?
@ Tom

Certification lang po ang pinagkaibahan ng Comptia A+ at CHS NCII. Wala pong requirements na kailangan, Thanks.
hmm newbie question here. difference po gn Comptia A+ and Computer Hardware servicing NCII? heehe.. and any requirements po for CompTia A+?
@ Luke

Passing rate is 99%.
what is the passing percentage after the trainee enroll in your training module for A+ exam.?
@ genelie fagtanan

Eto po ung complete address namin Rm 210 Dona Amparo Bldg., Espana Blvd. corner G. Tolentino St. Sampaloc Manila. Wala po kaming branch sa Fairview. Located lang kami sa Espana, Manila and Buendia, Makati
Good morning madam/ sir,
San po and address ninyo sa manila?
Taga Fairview po ako myrun po ba kayo branch sa Fairview? Makukuha ba kaagad ang certification? Pagkatapos mismo ng training? Thanks po.
@ Mark Delgado

Yes, meron pong schedule on August 08 to September 19, 2015 every Saturday, 3pm to 9pm.
Good day,

May Schedule na po ba for this saturday sa espana?

thank you

meron po ba kayong mga reviewer para sa exam ng comptia a+?
@ Mark Delgado

We need 3 participants to start the class.
How many enrollees do you need to push through with the course?
@ Arthur Florentino

We have every Saturday,3pm to 9pm on July 11 to August 22, 2015 at Espana, Manila. There are two options for exam fee. First, is through credit card. Second, cash payment. If cash you will deliver the fee through CNCTC admin.

1. when will you have weekend courses for COMPTIA A+ in Espaņa?
2. how is the examination fee, by itself?

thank you.
@ Mark Delgado

You can make a course reservation through this link

How do i reserve for the schedule on espana? thanks.
@ spanky69ers

Yes po weekend lang ang available schedule namin for Comptia A+ sa ngaun.
during weekend lng po ba ang sked ng comptia A+ 08-02-2015 - 09-13-2015. rng ang haba po kc wla po bang fast track neto?
@ lester

Ipapadala nalang po namin ung certificate of completion ninyo. Kapag hindi po kayo pumasa at gusto ninyong maretake ng exam another payment po un. 2 exams po ang A+ una ung sa essential at ang pangalawa is Practical.
Tanong ko lang po Admin,
1:If magtraining po ako ng online doon sa Saudi, paano ko po makuha yung certificate of completion ko po?

2: IF ever hinde pumasa sa exam, magbayad po ba ulit ng exam fee?

3: anong klaseng exam po ito? multiple choice lng po ba? o mix actual o hands on exam especially in hardware. Thanks.
@ Josh

From LRT Gil Puyat station lakarin po ninyo ppntang Gil Puyat ave. kahilera po nila Chowking, BDO, Ministop then pag nalampasan po ninyo ung maliit na bridge next na kanto marconi St. jan po mismo ung UPY building.

san po ba banda yung training center nyo sa buendia?
@ Josh

Yes, may makukuha pa rin po kayong certificate of completion after the training kahit hindi po kayo magtake ng exam.
Ma'am dun po ba sa training ng comptia a+, kahit hindi po nag take ng exam, pag natapos yung training may makukuha pa rin na certificate?
@ TheEye23

We are located at Rm 210 Dona Amparo Bldg., Espana Blvd. corner G. Tolentino St. Sampaloc Manila
@ TheEye23

Yes, Pwedeng exam lang ang kunin ninyo sa amin. Examination fee for EACH exam cost Php9,778.Thank you!
Sorry, typo error sa unang post ko.

Pwede po ba exam lang? Magkano po exam sa 801 at 802?

Saan po ang testing center nyo?
Pwede ba exam lang? Magkano exam po sa 801 at 802? At saan po ang testing center no?
@ george

Yes pwede po ang installment basis half ang down payment then sa midway ng training ung ramaining balance.
Sir / Ma'am,

pwede po ba na hati muna yung installment fee? kunwari two payments or three payments? kung pwede po, magkano? Thank you.
@ Josh Valverde

Yes, pwede po ang installment P17,000 po ang course fee. Thanks.
pwede po ba installment sa tuition fee?
@ Josh Valverde

Yes kasama na po ung certificate of completion after the training.
Good day!

Dito po ba sa COMPTIA A+, yung course fee na 16,500 may kasama na po bang certificate yun pag natapos yung course?
@ Peniel

Please see this link to reserve online
how to make a reservation for this course?
@ Fred

Sorry wala po kaming branch sa Cebu. Located lang po kami sa Espana, Manila and Buendia, Makati.
wala ba kaung branch dito sa cebu??? maganda ung ganitong course offer nyo .....
I'm only a highschool graduate, can I take this course?
@ ghostrider

I'm sorry po pero weekend lang po ung available schedule for Autocad.

I am interested with this course but sana 1 whole week this May or June kasi nasa province ako. kindly email me to for updates. I am very interested and with budget for this training. also posted my interest in your other programs offered. tnx.
@ Gerald Bauzon

Course fee with exam is 33, 500 pesos.
Ma'am/Sir, is there an exam included with the 16,500 or exams are only available for 33,500?
@ albert quellar

Yes pwede po.
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