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COMPTIA A+ Essentials and Practical applications


Course Duration:  40hrs

Why get this Course?
After this course you will have the knowledge required to understand the fundamentals of computer technology, networking, and security, and will have the skills required to identify hardware, peripheral, networking, and security components.
You will also acquire the skills to install, configure, upgrade, and maintain PC workstations, the Windows OS and SOHO networks. You will learn all the troubleshooting techniques and tools to effectively and efficiently resolve PC, OS, and network connectivity issues and implement security practices.

Course Delivery:

Instructor-led, classroom/laboratory-delivery learning model with structured hands-on and minds-on activities and laboratory activities.

Course Prerequisite:

Course Outline:

COMPTIA A+ 220-901

Chapter 1: Hardware

1.1 Configure settings and use BIOS/UEFI tools on a PC.
• Firmware upgrades/flash BIOS
• BIOS component information
• BIOS configurations
• Built-in diagnostics
• Monitoring

1.2 Explain the importance of motherboard components, their purpose and properties.
• Sizes
• Expansion slots
• RAM slots
• CPU sockets
• Chipsets
• CMOS battery
• Power connections and types
• Fan connectors
• Front/top panel connectors
• Bus speeds
• Reset button

1.3 Compare and contrast various 1.3 arious RAM types and their features.
• Types
• RAM compatibility

1.4 Install and configure PC expansion cards.
• Sound cards
• Video cards
• Network cards
• USB cards
• Firewire cards
• Thunderbolt cards
• Storage cards
• Modem cards
• Wireless/cellular cards
• TV tuner cards
• Video capture cards
• Riser cards

Install and configure storage devices and use appropriate media.

• Optical drives
• Magnetic hard disk drives
• Hot swappable drives
• Solid state/flash drives
• RAID types
• Tape drive
• Media capacity

1.6 Install various types of CPUs and apply the appropriate cooling methods.
• Socket types
• Characteristics
• Cooling

1.7 Compare and contrast various PC connection interfaces, their characteristics and purpose.
• Physical connections
• Wireless connections
• Characteristics

1.8 Install a power supply based on given specifications.
• Connector types and their voltages
• Specifications

1.9 Select the appropriate components for a custom PC configuration to meet customer specifications or needs.
• Graphic/CAD/CAM design workstation
• Audio/video editing workstation
• Virtualization workstation
• Gaming PC
• Home theater PC
• Standard thick client
• Thin client
• Home server PC

1.10 Compare and contrast types of display devices and their features.
• Types
• Refresh/frame rates
• Resolution
• Native resolution
• Brightness/lumens
• Analog vs. digital
• Privacy/antiglare filters
• Multiple displays
• Aspect ratios

1.11 Identify common PC connector types and associated cables.
• Display connector types
• Display cable types
• Device cables and connectors
• Adapters and convertors

1.12 Install and configure common peripheral devices.
• Input devices
• Output devices
• Input & output devices

1.13 Install SOHO multifunction device/printers and configure appropriate settings.
• Use appropriate drivers for a given operating system
• Device sharing
• Public/shared devices

1.14 Compare and contrast differences between the various print technologies and the associated imaging process.
• Laser
• Inkjet
• Thermal
• Impact
• Virtual

1.15 Perform appropriate printer maintenance.
• Laser
• Thermal
• Impact
• Inkjet

Chapter 2: Networking

2.1 Identify the various types of network cables and connectors.
• Fiber
• Twisted Pair
• Coaxial

2.2 Compare and contrast the characteristics of connectors and cabling.
• Fiber

• Twisted pair
• Coaxial

2.3 Explain the properties and characteristics of TCP/IP.
• IPv4 vs. IPv6
• Public vs. private vs. APIPA/link local
• Static vs. dynamic
• Client-side DNS settings
• Client-side DHCP
• Subnet mask vs. CIDR
• Gateway

2.4 Explain common TCP 2.4 CP and UDP ports, protocols and their purpose.
• Ports
• Protocols
• TCP vs. UDP

2.5 Compare and contrast various WiFi networking standards and encryption types.
• Standards
• Encryption types

2.6 Install and configure SOHO wireless/wired router and apply appropriate settings.
• Channels
• Port forwarding, port triggering
• DHCP (on/off)
• Basic QoS
• Firmware
• UPnP

2.7 Compare and contrast Internet connection types, network types and their features.
• Internet connection types
• Network Types

2.8 Compare and contrast network architecture devices, their functions and features.
• Hub
• Switch
• Router
• Access point
• Bridge
• Modem
• Firewall
• Patch panel
• Repeaters/extenders
• Ethernet over Power
• Power over Ethernet injector

2.9 Use appropriate networking tools.
• Crimper
• Cable stripper
• Multimeter
• Tone generator and probe
• Cable tester
• Loopback plug
• Punchdown tool
• WiFi analyzer

Chapter 3: Mobile Devices

3.1 Install and configure laptop hardware and components.
• Expansion options
• Hardware/device replacement

3.2 Explain the function of components within the display of a laptop.
• Types
• WiFi antenna connector/placement
• Webcam
• Microphone
• Inverter
• Digitizer

3.3 Use appropriate laptop features.
• Special function keys
• Docking station
• Physical laptop lock and cable lock
• Rotating/removable screens

3.4 Explain the characteristics of various types of other mobile devices.
• Tablets
• Smartphones
• Wearable technology devices
• Phablets
• e-Readers
• Smart camera

3.5 Compare and contrast accessories and ports of other mobile devices.
• Connection types
• Accessories

Chapter 4: Hardware & Network Troubleshooting

4.1 Troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools.
• Common symptoms
• Tools

4.2 Troubleshoot hard drives and RAID arrays with appropriate tools.
• Common symptoms
• Tools

4.3 Troubleshoot common video, projector and display issues.
• Common symptoms

4.4 Troubleshoot wired and wireless networks with appropriate tools.
• Common symptoms
• Hardware tools
• Command line tools

4.5 Troubleshoot and repair common mobile device issues while adhering to the appropriate procedures.
• Common symptoms
• Disassembling processes for proper re-assembly

4.6 Troubleshoot printers with appropriate tools.
• Common symptoms
• Tools

COMPTIA A+ 220-902

Chapter 1: Windows Operating Systems

1.1 Compare and contrast various features and requirements of Microsoft Operating Systems (Windows Vista, Windows 7, Windows 8, Windows 8.1).
• Features
• Upgrade paths – differences between in place upgrades, compatibility tools, Windows upgrade OS advisor

1.2 Install Windows PC operating systems using appropriate methods.
• Boot methods
• Type of installations
• Partitioning
• File system types/formatting
• Load alternate third-partydrivers when necessary
• Workgroup vs. domain setup
• Time/date/region/language settings
• Driver installation, software and windows updates
• Factory recovery partition
• Properly formatted boot drive with the correct partitions/format

1.3 Apply appropriate Microsoft command line tools.
• MD
• RD
• CD
• [command name] /?
• Commands available with standard privileges vs. administrative privileges

1.4 Use appropriate Microsoft operating system features and tools.
• Administrative
• Task Manager
• Disk management
• Other
     - User State Migration tool (USMT)
     - Windows Easy Transfer
     - Windows Upgrade Advisor
• System utilities

1.5 Use Windows Control Panel utilities.
• Internet options
• Display/display settings
• User accounts
• Folder options
• System
• Windows firewall
• Power options
• Programs and features
• HomeGroup
• Devices and printers
• Sound
• Troubleshooting
• Network and Sharing Center
• Device Manager

1.6 Install and configure Windows networking on a client/desktop.
• HomeGroup vs. WorkGroup
• Domain setup
• Network shares/administrative shares/mapping drives
• Printer sharing vs. network printer mapping
• Establish networking connections
• Proxy settings
• Remote Desktop Connection
• Remote Assistance
• Home vs. work vs. public network settings
• Firewall settings
• Configuring an alternative IP address in Windows
• Network card properties

1.7 Perform common preventive maintenance procedures using the appropriate Windows OS tools.
•  Best practices
     - Scheduled backups
     - Scheduled disk maintenance
     - Windows updates
     - Patch management
     - Driver/firmware updates
     - Antivirus/Anti-malware updates
• Tools
     - Backup
     - System restore
     - Recovery image
     - Disk maintenance utilities

Chapter 2: Other Operating Systems & Technologies

2.1 Identify common features and functionality of the Mac OS and Linux operating systems.
• Best practices
• Tools
• Features
• Basic Linux commands

2.2 set up and use client-side virtualization.
• Purpose of virtual machines
• Resource requirements
• Emulator requirements
• Security requirements
• Network requirements
• Hypervisor

2.3 Identify basic cloud concepts.
• SaaS
• IaaS
• PaaS
• Public vs. Private vs. Hybrid vs. Community
• Rapid Elasticity
• On-demand
• Resource pooling
• Measured service

2.4 Summarize the properties and purpose of services provided by networked hosts.
• Server roles
• Internet appliance
• Legacy/embedded systems

2.5 Identify basic features of mobile operating systems.
• Android vs. iOS vs. Windows

2.6 Install and configure basic mobile device network
• Wireless/cellular data network (enable/disable)
• Bluetooth
• Corporate and ISP email configuration
• Integrated commercial provider email configuration
• PRI updates/PRL updates/
• Baseband updates
• Radio firmware

2.7 Summarize methods and data related to mobile device synchronization.
• Types of data to synchronize
• Synchronization methods
• Mutual authentication for multiple services (SSO)
• Software requirements to install the application on the PC
• Connection types to enable synchronization

Chapter 3: Security

3.1 Identify common security threats and vulnerabilities.
• Malware
• Phishing
• Spear phishing
• Spoofing
• Social engineering
• Shoulder surfing
• Zero-day attack
• Zombie/botnet
• Brute forcing
• Dictionary attacks
• Non-compliant systems
• Violations of security best practices
• Tailgating
• Man-in-the-middle

3.2 Compare and contrast common prevention methods.
• Physical security
• Digital security
• User education/AUP
• Principle of least privilege

3.3 Compare and contrast differences of basic Windows OS security settings.
• User and groups
• NTFS vs. Share permissions
• Shared files and folders
• System files and folders
• User authentication
• Run as administrator vs. standard user
• BitLocker
• BitLocker-To-Go

3.4 Deploy and enforce security best practices to secure a workstation.
• Password best practices
• Account management
• Disable autorun
• Data encryption
• Patch/update management

3.5 Compare and contrast various methods for securing mobile devices.
• Screen locks
• Remote wipes
• Locator applications
• Remote backup applications
• Failed login attempt restrictions
• Antivirus/anti-malware
• Patching/OS updates
• Biometric authentication
• Full device encryption
• Multifactor authentication
• Authenticator applications
• Trusted sources vs. untrusted sources
• Firewalls
• Policies and procedures

3.6 Use appropriate data destruction and disposal methods.
• Physical destruction
• Recycling or repurposing best practices

3.7 Secure SOHO wireless and wired networks.
• Wireless specific
• Change default usernames and passwords
• Enable MAC filtering
• Assign static IP addresses
• Firewall settings
• Port forwarding/mapping
• Disabling ports
• Content filtering/parental controls
• Update firmware
• Physical security

Chapter 4: Software Troubleshooting

4.1 Troubleshoot PC operating system problems with appropriate tools.
• Common symptoms
• Tools

4.2 Troubleshoot common PC security issues with appropriate tools and best practices.
• Common symptoms
• Tools
• Best practice procedure for malware removal

4.3 Troubleshoot common mobile OS and application issues with appropriate tools.

• Common symptoms
• Tools

4.4 Troubleshoot common mobile OS and application security issues with appropriate tools.
• Common symptoms
• Tools

Chapter 5: Operational Procedures

5.1 Use appropriate safety procedures.
• Equipment grounding
• Proper component handling and storage
• Toxic waste handling
• Personal safety
• Compliance with local government regulations

5.2 Potential environmental impacts, apply the appropriate controls.
• MSDS documentation for handling and disposal
• Temperature, humidity level awareness and proper ventilation
• Power surges, brownouts, blackouts
• Protection from airborne particles
• Dust and debris
• Compliance to local government regulations

5.3 Summarize the process of addressing prohibited content/activity, and explain privacy, licensing and policy concepts.
• Incident Response
• Licensing/DRM/EULA
• Personally Identifiable Information
• Follow corporate end-user policies and security best practices

5.4 Demonstrate proper communication techniques and professionalism.
• Use proper language – avoid jargon, acronyms and slang when applicable
• Maintain a positive attitude/project confidence
• Actively listen (taking notes) and avoid interrupting the customer
• Be culturally sensitive
• Be on time (if late contact the customer)
• Avoid distractions
• Dealing with difficult customer or situation
• Set and meet expectations/timeline and communicate status with the customer
• Deal appropriately with customers confidential and private materials

5.5 Explain the troubleshooting theory.
• Always consider corporate policies, procedures and impacts before implementing changes.

Exam Fee Installment  Down
Due Date  Manual 
 Php 16,500 901-USD116
 Php 17,000  Php 8,500  Midway  Free

COURSE FEE with 2 Exams:
Cash Installment  Down
Due Date  Manual 
Php28,800  Php 29,300  Php 15,000  Midway  Free


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Ok na po nag pa reserved na po ako,,,Ask ko lang kung sa 16500 cash e may 2 exam na kase kelangan ko po e may exam na? parang ang nakalagay lang sa reservation e 16500 ..kasama na po ba dun?
@ ruben frane

Please make a course reservation through this link then advise po namin kayo 2 days before ng training kung nameet na po ang minimum of 3 participants to start the class. Thank you.
Ok na po yung cheque named to cnctc,inc-33,500 with 2exams ...para sa October4 to nov training pausap po paki reserved po ako ready n po yung payment ko sa unang araw ng training...o kelangan ba bayaran ko na agad po?
@ arthur

Sorry po you have to undergo for the training para mabigyan ka namin ng certificate of completion after the training.
@ ruben

Yes, our schedule for Sat 9-3pm 10-04-2014 to 11-22-2014 is still open for enrollment. For check payment it's payable to Computer Networking Career & Training Center, Inc. Thank you.
COMPTIA A+ Essentials Sat 9-3pm 10-04-2014 11-22-2014 , is this still open? i would like enroll for this course and i would like to know whom will i address my cash check ...tnx
Boss pwede ba kayong mag-issue ng certificate of completion bale magbabayad lang ako nung training fee pero di na ko aattend ng class kasi kelangan ko paabroad yung certificate e malapit na alis ko. D naman po sya illegal di ba kasi same amount naman binayaran
@ edwin

Yes, certificate of completion ang ibibigay namin after the training. Kapag naipasa mo naman ung 2 exams for Comptia A+ is may certificate ka na manggaling sa Comptia. Recognize cya globally.
@ kourosh

Ang passing score for 220-801 exam is 675 and for 220-802 exam is 700. Sorry mali ung sagot namin dun sa first question mo.
Di ba po kapag natapos mo yung training bibigyan ka ng certificate? Pano naman po kapag naipasa mo yung exam ano po marerecieve mo? Ano po pinagkaiba? Nakakalito lang..
Passing po is 99%?? So almost perfect dapat?.what if out of 90 na questions 80 lang nakuhang score e di failed po agad?
@ jake

Sorry wala po kaming weekdays schedule due to unavailability of the instructor.
@ kourosh

Passing rate po is 99%.
May schedule po ba kau ng M-F instead n every sat or sun lang para sana madali matapos..?
Ilan po ba ang passing grade sa exam ng A+?
@ technodxb

For 801 and 802 good for 7 Sundays na po for 40 hrs course duration. Thank you.
Sir paki-clarify nga po kasi medyo confusing lang..yung 801 & 802 good for 7 consecutive Sunday na ba yun? or tig-7 sunday? Thanks
@ iamlaresma

According sa comptia website pwede nyo pong itake ung comptia A+ course since wala namang prerequisite or age restriction.
@ technodxb

Yes, pwede po kayong magtake ng training and exam.
Kung s NCII ng Tesda kelangan my 72 units ka sa college before ka makapagtake ng exam,what about sa CompTIA A+?
Pwede po bang mag-take ng training pati exam ng CompTIA A+ if ever high school grad lang since wala namang pre-requisite?
@ mar

Yes, pwede po kayong kumuha ng comptia A+ training.
Sir, undergrad ng comsci at may training sa hardware and network servicing. Qualified ba mag training ng COMPTIA?
@ Jehuty

We need minimum of 3 participants po bago magstart ang class. Yes, pwede mo pong itake ang 220-801 exam at 220-802 sa magkaibang schedule. Thank you.
Hello CNCT,

May dalawa po ako tanong.
1st question.
Tanong ko lang po my minimum number of students po ba bago mag simula para masimulan yun clase? or kahit 1 student lang po mag register pwede na mag start? example this coming aug 30.
2nd question.
Ok lang po ba na hindi ko sabay kunin yung exam sa compTIA A+? example this week 220-801 next 2 weeks yung 220-802 naman.

Thank in advance po.
Jehuty ^_^
@ Titus gibson

Our testing center is open from Monday to Saturday, 10 am to 5pm.
What is the testing dates for the month of September 2014 for COMPTIA A+
@ maw

After the training pwede po kayong magtake ng exam para maging comptia a+ certified but you need to pass ung 2 exams which is 801 for Essential and 802 for practical exam.
anunh exams po ba yung 2 wxams na yun sa 33,500 compTIA A+ saka anu po yung isa pa?
@ leo

Yes magkakaroon po kami ng schedule for October, just keep posted. Thank you.
sana po mga October mga last week meron po kayo. alam ko mxadong maaga kaso un lang ang available time ko ^_^ ..
@ Juris

Magdala po kayo ng 2 valid ID on the day ng exam. Open po ang testing center namin from Monday to Saturday 10am to 5pm. Try nyo po ibrowse ung website ni Comptia about sa pagpurchase ng voucher.
admin, nag training po kami ng comptia sa may makati. ano po ang requirements para makapag exam sa comptia a+, yung voucher lang ba, at kailan po? Paano po kami makaka purchase ng exam voucher, pa assist po kami if pwede? balak kasi namin makapag exam diyan sa cnctc sampaloc preferably this June, and sino po pwede namin ma contact?
@ Perry

Ang pinagkaiba po ng Php 16,500 yan po ang traininfg fee, about the Php 33,500 yan naman po ang training fee with 2 exam na po sya. Thanks
Hi. Ano ang pinagkaiba ng 16,500 na course fee sa 33,500 na course fee?

Already reserved for A+ on Apr 26th 2014
@ Sandra

Yes, meron po just click this link
dito po ako sa Qatar, gusto ko po sana mag enrol-on line training for comptia a+, meron po ba?pano po?
@ dec dec

Yes, magoopen po kami ng schedule. Just keep posted we will post soon. Pwede kayong magexam anytime kung ready na po kayo.
hi! ask ko lang po if makakapagbukas pa po kayo ulit ng sched nito before may? and also po yung exam po ba is makukuha ba ulit depends on when i want to take it? thanks! and also willing to enroll to this on buendia makati branch! :D
@ Vaughn Martinez

So far we don't have a weekday schedule for this course but will open soon, as long as we have an available trainer for the said schedule.
Do you have a schedule for a training bootcamp like 5 consicutive days?
If ever can i have a quotation for the training CompTIA A+ Essentials with training and exam fees good for 2 pax please.

Thank you...
@ Mars

As of now Sat 9-3pm, Sun 3-9pm lang po ang available schedule. We will try to open weekdays schedule. Please keep posted.Thank you.
Meron po bang straight days katulad ng ibang courses.preferred ko po sana e start ng feb 25 or march 3 at kun maari po e s buendia po sana. Thanks
@ Arnold

Ok po magoopen kami ng every saturday schedule for Comptia A+ training. Just keep posted.
Admin, wala ba kayo sked sa Buendia ng Comptia+ ng saturdays? dalawa kasi kami mag traning magkasama kami sa office. every saturdays lang kami available, mas gusto namin sa buendia kasi dyan kami palagi nag ttraning. kahit feb. 8, 2014 na start. sure na kaming dalawa kc na approved na budget namin. Tnx!
@ Roel

Pwede po kayong kumuha sa amin ng exam, We are authorized test center PEARSONVUE.Thank you!
Yung exam po san ginaganap? Plan ko kasi kumuha neto with exams...
@ Elixir

Please wait nyo po ang final confirmation namin hanggang bukas kung tuloy po sa Saturday ang Comptia A+ training. Thank you.
hello good morning, i want to enroll in this course. im from bataan, tuloy po ba tung January 4? kung hindi sayang kasi pamasahe ko pag nagpunta ako manila. salamat po :) happy new year!
@ Jefferson Belino

Hi, the course fee for online training is P16,500 in cash. Thank you.
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