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PC Hardware and Software Troubleshooting and Repair w/ OJT


COURSE DURATION : 30hrs of HANDS-ON Training & 30-500hrs of OJT (optional)


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This Hands-On training teaches you everything you need to know to become an expert Technical Support Staff. It covers Basic to Advanced troubleshooting and servicing strategies. You need no further PC Repair training after completing this course. This course is an unselfish transfer of technology from CNCTC Inc through its experienced IT Trainers at a reasonable price. It is a two course training merge into one training.

This course will help you prepare for TESDA CHS NCII Assessment Exam


Instructor-led, Hands-On training approach.


  • Familiarity with Windows Operating System
  • High Level interest in learning

LIBRARY: Available




Chapter 1 - Introduction

• Common PC errors
• Types of Personal computers
• Identifying key parts of a Personal Computer
• Basic Software components
• Overview of PC Operations


• Types of PC case
• Functions of a CPU Case
• Front Panel connectors
• Removing CPU Case
• Cleaning the PC case
• PC Cooling System
• PC Cooling system maintenance
• Power Supply

Common Power Supply problems

Chapter 3 - The PROCESSOR  

• Types of CPU dual core, core 2 duo, quad core, i3, i5, i7 etc
• CPU socket/slot types
• Comparing different types of CPU (AMD / INTEL)
• How to identify CPUs physically
• Physical installation of CPU
• Installing CPU fan
• CPU Benchmarking
• CPU Overclocking
• Upgrading CPU
• CPU maintenance
• CPU cleaning procedures
• Troubleshooting & testing CPU using processor diagnostic test

Chapter 4 - The MOTHERBOARD

• Types of motherboards
• Motherboard layout, form factors
• Motherboard Identification
• Motherboard components
• Motherboard BUSSES
• Configuring motherboard jumper settings
• Upgrading motherboards
• Signs of trouble with the motherboard
• Common motherboard problems
• Motherboard Maintenance
• Motherboard Cleaning procedures
• Troubleshooting and testing motherboards                   

Chapter 5 -   The MEMORY

• Types of Memory
• Comparing different types of memory
• Memory identification
• Adding and Removing Memory
• Memory upgrading
• Memory Maintenance
• Memory cleaning procedures
• Determine failed memory devices using memory diagnostics test
• Troubleshooting RAM errors


• Types of hard drives
• Hard drive manufacturers
• Hard Drive Identification
• Identifying drive capacity
• Hard drive controllers
• Hard drive configuration (Master/Slave layout)
• Hard drive installation
• Upgrading to large Hard-disks
• Optimizing hard disk performance
• Hard drive maintenance
• Hard drives problems troubleshooting and repairing


• Expansion Slots
• Proper insertion of expansion card
• Replacing and removing expansion card
• PCIE / Display /Video or Graphics card
• Graphics adapter installation
• Adding ad Removing video card
• Display card Maintenance
• Display card cleaning
• Symptoms of trouble with display adapter
• Common problems of graphics adapter

Chapter 8 -   PC PORTS

• USB Port
• Symptoms of trouble with USB port
• Repairing common USB errors

Chapter 9 -   PC Assembly/Disassembly

• Safety Concerns
• Heat Factors
• Static Electricity
• Electro Static Discharge (ESD)
• Radio Frequency Interference
• AC Power
• Spikes, Brownouts, Blackouts
• Common errors occurring after PC Assembly
• Properly assemble a Personal Computer
• Properly disassemble a Personal Computer

Chapter 10 -   BIOS/CMOS Management

• Function of a BIOS
• Accessing CMOS Setup
• Navigating and Changing CMOS values
• Upgrading the BIOS
• Troubleshooting system faults using POST
• BIOS and POST codes
• Using POST audio and Video error codes
• Standard IBM POST error codes
• Determining what POST can not test

Chapter 11 -   Advance PC HARDWARE Servicing

• PC Troubleshooting strategy
• Designing a troubleshooting methodology
• Establishing where to begin the testing
• Determining common causes of failures
• Finding and isolating the board with the problem


Chapter 1 - Introduction

• Common Windows errors
• Desktop Operating Systems
• Network Operating Systems
• Overview of Windows Operating System
• Windows Boot Process
• Windows configuration files
• Windows core files
• Windows System Directories

Chapter 2 - Windows File Systems

• FAT (File Allocation Table)
• NTFS (New Technology File System)
• Types of File Systems (FAT16, FAT32, VFAT,
• File System Care
• Checking the drive for errors
• Supported File Systems of different versions of Microsoft Windows


• Hard disk configurations
• Hard disk partition
• Preparing a brand new hard drive
• Partitioning a Hard Drive
• Formatting a Hard Drive
• Deleting Hard Disk partitions
• Hard Disk Diagnostic test
• Repairing the Master Boot Record
• Fixing a damaged partition table
• Repairing Hard Disk with Bad Sectors

Chapter 4 - Operating System Installations and upgrades

• Hardware requirements
• Hardware compatibility
• Common errors during installation
• Installing Windows 7
• Installing Windows 8
• Installing Windows 10
• Upgrading your Operating System
• Dual Boot Installation

Chapter 5 - Hardware Device Driver Installation

• What is a Device driver?
• Function of a device driver
• Determining hardware model & manufacturer
• Where to find Hardware drivers
• Searching for drivers in the internet
• Installing device drivers (Video card, LAN card, Modem, printers etc..)
• Post-install operations

Chapter 6 - Software Installation

• Software compatibility
• Hardware requirements
• Dealing with failed installation
• Installation methods (Control Panel, Installer)
• Installing Software (MS-Office, Anti-Virus, Network games programs etc..)
• Software updates and Service packs
• Uninstalling Software
• Dealing with failed uninstallation
• Manual Removal of installed Software

Chapter 7 -   Virus Management: Detecting and Removing

• What is a virus?
• Types of virus
• Spyware, Adware, malware viruses
• Preventing Virus infections
• Protecting Key System files
• Checking for Macro viruses missed by anti-virus programs
• Protecting against script based virus.
• Symptoms of an infected computer                           
• Deciding what anti-virus program to install
• Installing Anti-Virus programs
• Installing Anti-Spyware, Malware and Adware program.
• Diagnosing, Treating and Removing Virus infections

Chapter 8 - DATA RECOVERY Concept  

• How disk drives work
• Understanding Tracks, Sectors, Cylinders and Clusters
• Master Boot Record
• Partition table
• Troubleshooting strategy concepts
• Running Scandisk to check for disk errors
• Correcting errors reported by scandisk
• Causes and symptoms of a corrupted FAT
• Repairing lost and cross-linked files
• Surviving Disk Disasters
• Understanding Disk error messages
• Creating emergency rescue disk
• Using Disk repair tools
• Recovering Files and Directories
• Recovering erased Files
• Transferring recovered files to backup disk
• Editing Disk sectors
• Reviving non-bootable disk
• Repairing the Master Boot Record
• Fixing a damaged partition table
• Dealing with accidental Reformatting
• Unformatting a drive
• Removing Disk Fragmentation
• Using Backup utility program
• Fixing common disk problems
• Solving ?Invalid drive specification

Chapter 9 - Configuring and Troubleshooting WINDOWS

• General Troubleshooting Methodology
• What to do when Windows failed to start
• Windows Plug n Play Architecture
• Windows boot files
• Windows Start-up process
• Troubleshooting Windows Start-up problems
• Dual booting Windows 7 with Windows 8/10
• Creating a bootable USB installer
• Solving common Windows errors
• Windows 7/10 Administrative Tools
• Computer Management Console (Adding, Editing and deleting partitions)
• System Tools, Services and applications


• Disk Partitioning Concept
• Disk Cloning Concept
• Advantages of Disk Cloning
• Issues to consider before cloning a drive
• Preparing for Disk Cloning
• Disk Cloning Software (XXclone)
• Disk Cloning using HIRENS
• Dealing with accidental or mistakenly cloned drive (Uncloning a drive)
• Common disk cloning errors
• Solving Disk Cloning failures


• Mini OS (xp / 7 Portable)
• Offline  Password Changer)
• Testing tools


• Virtual Machine Concept
• Creating a virtual machine
• Troubleshooting a virtual machine
• Rules and guidelines in creating a virtual machine


with FREE Flowing Coffee

 Cash Installment  Downpayment  Due Date  Manual 
 Php 6,000  Php 6,500  Php 3,500  Midway of Training  Free


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how to enroll and what's the requirements?
@ ferdinand manlangit

Meron po kaming open class every Sunday both in Espana Manila and Buendia Makati. Thanks.
pwede po ba weekend lang, particularly Sunday!!!
@ Christine Quibo

Ipopost po namin ang April schedule by the 3rd week of March. Keep posted.
Hi question lang po kailan po ang posting ng new sched na block sunday for april
@ Ariel

Hello, thank you for your interest. Yes, we will open schedule for June, July. We will post soon on the website, also please keep in touch for the updates. Thank you.
Hi, I was interested with those courses listed and I was planning to enroll. Are you Guys having a schedule during the summer like June or July.
Please let me know if you have.
@ joshua del valle

Yes, you can enroll without taking the OJT. After the PC troubleshooting course you need also to enroll the PC Networking training if you want to take the NCII exam.
Can i train without taking the OJT? plus can you take the NCII exam using this as your training reference?
Can I have a contact with your personal email from your website? I'm really interested with the choice of courses you are offering and please let me know through an email about the fees and how the training goes with a working schedule. I may ask a few more question, but please do email me. the tuition fee is agreeable, I just want to know some things before enrolling. thank you!
@ jeffrey camba

Ang duration ng course is 30 hours for 5 meetings. Eto mga available schedule.

Espana, Manila

M to F 9-3pm 02-20-2017 to 02-24-2017
M to F 9-3pm 02-13-2017 to 02-17-2017
M to F 9-3pm 02-06-2017 to 02-10-2017
M to F 9-3pm 02-27-2017 to 03-03-2017
M to F 9-3pm 03-06-2017 to 03-10-2017
Sun 3-9pm 02-05-2017 to 03-05-2017
Sat 9-3pm 02-25-2017 to 03-25-2017

Buendia, Makati

M to F 9-3pm 03-13-2017 to 03-17-2017
M to F 9-3pm 02-06-2017 to 02-10-2017
M to F 9-3pm 02-13-2017 to 02-17-2017
M to F 9-3pm 03-20-2017 to 03-24-2017
M to F 9-3pm 02-20-2017 to 02-24-2017
M to F 9-3pm 02-27-2017 to 03-03-2017
M to F 9-3pm 03-06-2017 to 03-10-2017
Sat 9-3pm 02-04-2017 to 03-04-2017
Sun 9-3pm 02-05-2017 to 03-05-2017
sir/mam ilang months po ba ang training at ano pong sked?
@ ayah

Wala po kaming branch sa Cavite. Located lang kami sa Espana, Manila and Buendia, Makati.
@ Jhon

Yes, may makukuha kayong certificate of completion after the training.
Wla po b ganyang course s tesda cavite?..
Hi. May certificate po ba after training?
@ adriancalabano

Yes, mag-oopen and ipopost po namin dito ang schedule like for April, May. Please keep in touch for the updates. Thank you.
Magkakaschedule po ba kayo on other months like April or May?
@ arlene moon

No requirements needed upon enrollment.
ano po ba requirements to enroll?
@ Rommel

Marereskedyul po ang class next week due to lack of participants. We need at least 3 students to start the class. Pwede po kayong gumawa ng inyong reservation online through this link para mainform namin kayo kung tuloy na ang class.
Tuloy po ba yung sunday na jan. 15, 2017 sa espana? Ano po ba ang requirements? Di ko na po kasi makita yung mga records ko ng high school at under grad records ko.
@ Chris

Yes optional po ang OJT.
@ Mona

Kailangan po namin mameet ang minimum of 3 participants para mag push through ang class. Salamat.
@ ruel

Yes, pwede na po kayong mag-enroll sa PC Networking after ng PC Troubleshooting course. Optional naman po ang pagkuha ng OJT. Salamat.
Optional naman po ang OJT right? Kasi babalik na ulit ako sa Iloilo after ko matapos ang 5 meetings. Doon kasi ako maassign. Kaya wala na akong time mag-OJT.
Ilan po yung minimum # of student for PC Hardware and Software Troubleshooting?
pagkatapos po ng traning sa PC hardware and software troubleshooting pwede bang mag training uli ng PC LAN/WAN set up kahit hindi nag OJT?
@ Chris

Ok inform nalang po namin kayo if tuloy na po ang class.
Sana marami magpareserve ng January 15 (Sunday). Kung wala talaga okay lang din naman sa akin ang Saturday.
Hello po. Thank you for your reply. Nagpa-reserve na ako for saturday class, pero kung pwede na ang Sunday mag-change po ako to Sunday. Isa pa lang kasi ang nagpareserve.
@ nessy

Gumawa po kayo ng inyong reservation online through this link para mainform namin kayo kung tuloy na ang class. Pwedeng magbayad on or before magstart ang training.
@ Chris

Magoopen po kami ng January 15 every sunday schedule ipopost namin soon. Keep posted.
paano po mag enroll dito
gusto ko po kase kunin yung magenroll sa may 500hrs na ojt
Parang may mali po sa Date ng Sunday sa Espaņa. 01-07-2017 to 02-04-2017 po kasi ang nakalagay.
Wala po kayong schedule na January 15 - Sunday (Start Date)? Kasi medyo busy pa sa work this week. Next week pa ako makakapag-adjust ng oras ko. Sana meron po, para makapagpa-reserve and enroll na.
okay po.

1. Kailangan pa bang i-fillup 'yong Job Title/Position hanggang Billing Email/Phone or skip na din?

2. Kasi po kasalukuyan ako nagwowork, paano po makakapag-OJT kung sakaling ganito ang scenario? Baka kasi mag-conflict.
@ Christopher Baccay

Paki skip po yung student number para lang po yun dun sa mga may dati ng reservation. Magumpisa na po kayo sa First name pababa
1. Nag-try po ako mag-reserve ng Course kaya lang hinahanapan kasi ako ng Student #, saan ko po ito makukuha?
2. Kasi po kasalukuyan ako nagwowork, paano po makakapag-OJT kung sakaling ganito ang scenario? Baka kasi mag-conflict.
Paano po mag-reserve? Hinahanapan kasi ako ng Student #, saan ko po ito makukuha?
@ ernie_zain

Kailangan po matapos ninyo ang OJT.
Ah okay. Salamat po sa pagsagot sa tanong ko. Habang nasa OJT ako meron po bang training bond? Ibig ko po sabihin is kung habang nago-OJT ako at may makita akong pedeng applyan at mahired ako pede po ba ako umalis sa OJT. Sorry po sa dami ng tanong ko. Thanks po :-)
@ ernie_zain

Wala pong allowance. Pwede na po kayong mag OJT after the training.
Ask ko lang po kung may allowance yung OJT sa mga company na pagiendorsan? Medyo may knowledge na po ako sa computer TS need ko lang refresher. Tsaka gaano po katagal bago maendorse sa company at tsaka kelangan ba macertify p ng tesda bago maendorse sa company?
@ Jodel Cornito

Yes, ieendorse po namin kayo sa kontak naming company for the OJT.
Yung OJT po ba ng course na to may endorsement din mula sa CNCTC to a specific company? at Yung OJT po ba pede din every saturday?
@ Karl Graham

Yes, we do offer online training. Please see this link
@ Allan arevalo

Hindi po natuloy due to lack of participants.
@ Joshua marvin alviar

After the training pwede po kayong magOJT.
are the classes for PC hardware and software troubleshooting also available online? Meaning can I pay for the class and just take in online?
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