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PC Hardware and Software Troubleshooting and Repair w/ OJT


COURSE DURATION : 30hrs of HANDS-ON Training & 30-500hrs of OJT (optional)


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This Hands-On training teaches you everything you need to know to become an expert Technical Support Staff. It covers Basic to Advanced troubleshooting and servicing strategies. You need no further PC Repair training after completing this course. This course is an unselfish transfer of technology from CNCTC Inc through its experienced IT Trainers at a reasonable price. It is a two course training merge into one training.

This course will help you prepare for TESDA CHS NCII Assessment Exam


Instructor-led, Hands-On training approach.


  • Familiarity with Windows Operating System
  • High Level interest in learning

LIBRARY: Available




Chapter 1 - Introduction

• Common PC errors
• Types of Personal computers
• Identifying key parts of a Personal Computer
• Basic Software components
• Overview of PC Operations


• Types of PC case
• Functions of a CPU Case
• Front Panel connectors
• Removing CPU Case
• Cleaning the PC case
• PC Cooling System
• PC Cooling system maintenance
• Power Supply

Common Power Supply problems

Chapter 3 - The PROCESSOR  

• Types of CPU dual core, core 2 duo, quad core, i3, i5, i7 etc
• CPU socket/slot types
• Comparing different types of CPU (AMD / INTEL)
• How to identify CPUs physically
• Physical installation of CPU
• Installing CPU fan
• CPU Benchmarking
• CPU Overclocking
• Upgrading CPU
• CPU maintenance
• CPU cleaning procedures
• Troubleshooting & testing CPU using processor diagnostic test

Chapter 4 - The MOTHERBOARD

• Types of motherboards
• Motherboard layout, form factors
• Motherboard Identification
• Motherboard components
• Motherboard BUSSES
• Configuring motherboard jumper settings
• Upgrading motherboards
• Signs of trouble with the motherboard
• Common motherboard problems
• Motherboard Maintenance
• Motherboard Cleaning procedures
• Troubleshooting and testing motherboards                   

Chapter 5 -   The MEMORY

• Types of Memory
• Comparing different types of memory
• Memory identification
• Adding and Removing Memory
• Memory upgrading
• Memory Maintenance
• Memory cleaning procedures
• Determine failed memory devices using memory diagnostics test
• Troubleshooting RAM errors


• Types of hard drives
• Hard drive manufacturers
• Hard Drive Identification
• Identifying drive capacity
• Hard drive controllers
• Hard drive configuration (Master/Slave layout)
• Hard drive installation
• Upgrading to large Hard-disks
• Optimizing hard disk performance
• Hard drive maintenance
• Hard drives problems troubleshooting and repairing


• Expansion Slots
• Proper insertion of expansion card
• Replacing and removing expansion card
• PCIE / Display /Video or Graphics card
• Graphics adapter installation
• Adding ad Removing video card
• Display card Maintenance
• Display card cleaning
• Symptoms of trouble with display adapter
• Common problems of graphics adapter

Chapter 8 -   PC PORTS

• USB Port
• Symptoms of trouble with USB port
• Repairing common USB errors

Chapter 9 -   PC Assembly/Disassembly

• Safety Concerns
• Heat Factors
• Static Electricity
• Electro Static Discharge (ESD)
• Radio Frequency Interference
• AC Power
• Spikes, Brownouts, Blackouts
• Common errors occurring after PC Assembly
• Properly assemble a Personal Computer
• Properly disassemble a Personal Computer

Chapter 10 -   BIOS/CMOS Management

• Function of a BIOS
• Accessing CMOS Setup
• Navigating and Changing CMOS values
• Upgrading the BIOS
• Troubleshooting system faults using POST
• BIOS and POST codes
• Using POST audio and Video error codes
• Standard IBM POST error codes
• Determining what POST can not test

Chapter 11 -   Advance PC HARDWARE Servicing

• PC Troubleshooting strategy
• Designing a troubleshooting methodology
• Establishing where to begin the testing
• Determining common causes of failures
• Finding and isolating the board with the problem


Chapter 1 - Introduction

• Common Windows errors
• Desktop Operating Systems
• Network Operating Systems
• Overview of Windows Operating System
• Windows Boot Process
• Windows configuration files
• Windows core files
• Windows System Directories

Chapter 2 - Windows File Systems

• FAT (File Allocation Table)
• NTFS (New Technology File System)
• Types of File Systems (FAT16, FAT32, VFAT,
• File System Care
• Checking the drive for errors
• Supported File Systems of different versions of Microsoft Windows


• Hard disk configurations
• Hard disk partition
• Preparing a brand new hard drive
• Partitioning a Hard Drive
• Formatting a Hard Drive
• Deleting Hard Disk partitions
• Hard Disk Diagnostic test
• Repairing the Master Boot Record
• Fixing a damaged partition table
• Repairing Hard Disk with Bad Sectors

Chapter 4 - Operating System Installations and upgrades

• Hardware requirements
• Hardware compatibility
• Common errors during installation
• Installing Windows 7
• Installing Windows 8
• Installing Windows 10
• Upgrading your Operating System
• Dual Boot Installation

Chapter 5 - Hardware Device Driver Installation

• What is a Device driver?
• Function of a device driver
• Determining hardware model & manufacturer
• Where to find Hardware drivers
• Searching for drivers in the internet
• Installing device drivers (Video card, LAN card, Modem, printers etc..)
• Post-install operations

Chapter 6 - Software Installation

• Software compatibility
• Hardware requirements
• Dealing with failed installation
• Installation methods (Control Panel, Installer)
• Installing Software (MS-Office, Anti-Virus, Network games programs etc..)
• Software updates and Service packs
• Uninstalling Software
• Dealing with failed uninstallation
• Manual Removal of installed Software

Chapter 7 -   Virus Management: Detecting and Removing

• What is a virus?
• Types of virus
• Spyware, Adware, malware viruses
• Preventing Virus infections
• Protecting Key System files
• Checking for Macro viruses missed by anti-virus programs
• Protecting against script based virus.
• Symptoms of an infected computer                           
• Deciding what anti-virus program to install
• Installing Anti-Virus programs
• Installing Anti-Spyware, Malware and Adware program.
• Diagnosing, Treating and Removing Virus infections

Chapter 8 - DATA RECOVERY Concept  

• How disk drives work
• Understanding Tracks, Sectors, Cylinders and Clusters
• Master Boot Record
• Partition table
• Troubleshooting strategy concepts
• Running Scandisk to check for disk errors
• Correcting errors reported by scandisk
• Causes and symptoms of a corrupted FAT
• Repairing lost and cross-linked files
• Surviving Disk Disasters
• Understanding Disk error messages
• Creating emergency rescue disk
• Using Disk repair tools
• Recovering Files and Directories
• Recovering erased Files
• Transferring recovered files to backup disk
• Editing Disk sectors
• Reviving non-bootable disk
• Repairing the Master Boot Record
• Fixing a damaged partition table
• Dealing with accidental Reformatting
• Unformatting a drive
• Removing Disk Fragmentation
• Using Backup utility program
• Fixing common disk problems
• Solving ?Invalid drive specification

Chapter 9 - Configuring and Troubleshooting WINDOWS

• General Troubleshooting Methodology
• What to do when Windows failed to start
• Windows Plug n Play Architecture
• Windows boot files
• Windows Start-up process
• Troubleshooting Windows Start-up problems
• Dual booting Windows 7 with Windows 8/10
• Creating a bootable USB installer
• Solving common Windows errors
• Windows 7/10 Administrative Tools
• Computer Management Console (Adding, Editing and deleting partitions)
• System Tools, Services and applications


• Disk Partitioning Concept
• Disk Cloning Concept
• Advantages of Disk Cloning
• Issues to consider before cloning a drive
• Preparing for Disk Cloning
• Disk Cloning Software (XXclone)
• Disk Cloning using HIRENS
• Dealing with accidental or mistakenly cloned drive (Uncloning a drive)
• Common disk cloning errors
• Solving Disk Cloning failures


• Mini OS (xp / 7 Portable)
• Offline  Password Changer)
• Testing tools


• Virtual Machine Concept
• Creating a virtual machine
• Troubleshooting a virtual machine
• Rules and guidelines in creating a virtual machine


with FREE Flowing Coffee

 Cash Installment  Downpayment  Due Date  Manual 
 Php 6,000  Php 6,500  Php 3,500  Midway of Training  Free


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good pm po ask ko lng po kung nag bibigay po kau ng advance payment slip po..kasi po ksama po ako sa sched sa monday pra po sana magwan po dito sa office po ng cheque pambayad po sa mon.. kc until tom lng po pasok nmn dto balik sa monday na po..tnx
@ Mariel Llanera

Pwede po ninyong itake ang course na to basta marunong po kayo ng basic computer or gumamit ng pc. May makukuha kayong certificate of completion after the training.
Ito po ba Ung course Na Pwede xkin. kc wala Po aqng experience about computer?, and after po Vq Nito Magkakroon Na aq Ng Cedtificate Mtpos Q Ung 30 hours Na duration?
@ arn

Ang fee is 6000 pesos in cash.
@ Omel

Meron po silang every Sunday pero 3pm to 9pm ang available schedule. Try po namin magopen ng morning schedule.
@ Lester

Yes, meron po kaming live online training. Please check ung link kung papano ang process for online training
mag kano bayad sa gantong course ???
Mron po kyong schedule 9am to 3pm every sunday buendia branch?
Meron po ba Online Live Training ang Cisco 1 and 2 Cisco 3 and 4 and CCNA bootcamp? nandito po kasi ako sa Riyadh
@ Rhowie Pahic

Unfortunately wala po kaming training center sa Rizal Province. Located lamang po kami sa Espana Manila and Buendia Makati. Thank you.
meron po b kayo ibang training center dito po sa Rizal Province?
@ reginald banjao

Yes, pwede po kayong magtake ng training as long as may basic knowledge po kayo on how to use the computer.
hi i just want to ask if tumatanggap kau ng undergraduate sa highschool kasi nag take ako ng ALS but still waiting for the final exams and di pa alam kung kelan yung sched. so i just want to know if pwedeng mag inquire at mag enroll na rin reply nlng po kayo agad sa email ko thanks
@ Omel

Sampaloc, Manila area.
Kung sakali po saan po kmi magojt?
@ salvador jamolin

300-500 hrs po ang OJT para sa PC Troubleshooting. Thanks.
Kung mag ojt po ba related din po ba sa kurso? At ilang oras po ang ojt pano po sistema nyo sa oras
@ salvador jamolin

Wala na pong babayaran sa OJT.
Pag mag ojt po ba may babayaran parin po ba
@ Omel

Meron pong open schedule on February 28 to March 27, 2016. Pwede na po kayong magpareserve online sa link na to para mainform ka namin kung magstart o hindi po ang class.
Hi gudam po kailan po magstart ng class sa buendia every sunday?
@ paolo nudalo

Enrollment for weekdays and weekends schedule is still open and we need minimum of 3 participants for the class to push through. Thank you.
when will the next class be available?
@ Paolo Nudalo

Hello, PC Troubleshooting class will reschedule due to lack of participants. We required minimum of 3 for the class to push through. Thank you.
Hi, any updates on the sunday class? please email me at or 09153814573 thank you :D
@ Janine Castro

Pwede po kayong sumit in or umattend sa class for free dun sa inenroll ninyo hindi po sa ibang course.
Good day po, nagtake po kasi ako before ng programming training sa PHP course. Sabi po kasi samin pwede po kami pumasok sa isang subject/course for free. Valid parin po ba yun? Kasi gusto ko pong umattend sa class na to eh.

Thank you.
@ noel alberto andaya

@ Pao

Minimum of 3 participants po bago magstart ang class. Magiinform po kami sa inyo before feb 21. Please make your reservation online through this link
can i used this course after my study and apply for job?
Hi good day, tanong ko lang po kung tuloy yung class sa sunday 3pm- 9pm?
@ emman

Optional ang OJT nasa sa inyo kung gsto ninyong magOJT o hindi. Manila area ang location.
Good afternoon,
ask ko lng kong saan ung possible deployment pag mag-OJT na.? saka pano po if may work?
@ Mark

Minimum of 3 participants bago magstart ang class. Pwede po kayong gumawa ng inyong reservation online through this link para mainform po namin kayo kung tuloy po ang class.
matutuloy po ba ang class kahit na isa lang ang enrolled student?
@ reynaldo lapuz

Merong daily ang pasok Monday to Friday at meron din once a week training every Saturday or Sunday schedule.
Good day po. Daily po ba ang pasok o isang beses lang po sa isang linggo? maraming salamat po.
@ joydee haber

I'm sorry but we don't have branch somewhere in Laguna. Our office is only located in Espana Manila and Buendia Makati.

Thank you.
meron po ba kau d2 sa laguna area
@ Abegiel Bane Ofalla

Pwede pero for installment basis additional 500 pesos. Ung remaining balance kailangan ninyong mabayaran lahat sa kalagitnaan ng training. Walang requirements kailangan upon enrollment.
@ Kyle Batac

Pwede po kayong makisit in sa susunod na batch para makuha ninyo ung hindi nyo natake na topic.
HI sir or Maam. ask ko lang po. nag enroll po ako online. every sunday po yong class na gusto ko. then yong downpayment po ok lang po ba kahit hindi buo yung 3500? kasi nag inquire na ako dati, ok naman daw. basta mabayaran ko after training. .tama po ba yon? tapos pag nagpunta po ako sa school niyo, anu po mga dapat kung dalhin.? salamat po. .
pano if di available day ko if mondays? may class po kase ako nun but tuesday-friday free time ko and ill planning for ojt afterwards ko matapos ung training
@ Omel

Pang umaga po ang schedule Monday to Friday 8am to 5pm. Thanks.
May pang- gabi po ba yung ojt nyo or may shifting schedule ksi may trabaho po ako.
@ Abegiel Bane Ofalla

Wala pong requirements na kailangan upon enrollment.
@ salvador jamolin

Located po kami sa Rm 210 Dona Amparo Bldg., Espana Blvd. corner G. Tolentino St. Sampaloc Manila. Kung target ninyong magtake ng NCII exam kailangan ienroll rin po ninyo ang PC LAN/WAN and Windows Server 2008 active directory course.
gusto ko po malaman ang mga requiremnts na kailangan bago maka enroll po. .pwd po malaman ang complete?
Yung short course po ba sample yung 30hour na traning pwede ba makakuha ng nc2 sa tesda?
Saan po kayo sa espanya
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