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TESDA Computer Hardware Servicing NCII with Exam (Fast Track)



MODULE 1 - KB0101: PC Hardware & Software Troubleshooting & Repair w/ OJT


This Hands-On training teaches you everything you need to know to become an expert Technical Support Staff. It covers Basic to Advanced troubleshooting and servicing strategies. You need no further PC Repair training after completing this course. This course is an unselfish transfer of technology from CNCTC Inc through its experienced IT Trainers at a reasonable price. It is a two course training merge into one training.

This course will help you prepare for TESDA CHS NCII Assessment Exam


Instructor-led, Hands-On training approach.


  • Familiarity with Windows Operating System
  • High Level interest in learning

LIBRARY: Available




Chapter 1 - Introduction

• Common PC errors
• Types of Personal computers
• Identifying key parts of a Personal Computer
• Basic Software components
• Overview of PC Operations


• Types of PC case
• Functions of a CPU Case
• Front Panel connectors
• Removing CPU Case
• Cleaning the PC case
• PC Cooling System
• PC Cooling system maintenance
• Power Supply
• Common Power Supply problems

Chapter 3 - The PROCESSOR  

• Types of CPU dual
core, core 2 duo, quad core, i3, i5, i7 etc
• CPU socket/slot types
• Comparing different types of CPU (AMD / INTEL)
• How to identify CPUs physically
• Physical installation of CPU
• Installing CPU fan
• CPU Benchmarking
• CPU Overclocking
• Upgrading CPU
• CPU maintenance
• CPU cleaning procedures
• Troubleshooting & testing CPU using processor diagnostic test

Chapter 4 - The MOTHERBOARD

• Types of motherboards
• Motherboard layout, form factors
• Motherboard Identification
• Motherboard components
• Motherboard BUSSES
• Configuring motherboard jumper settings
• Upgrading motherboards
• Signs of trouble with the motherboard
• Common motherboard problems
• Motherboard Maintenance
• Motherboard Cleaning procedures
• Troubleshooting and testing motherboards                   

Chapter 5 -   The MEMORY

• Types of Memory
• Comparing different types of memory
• Memory identification
• Adding and Removing Memory
• Memory upgrading
• Memory Maintenance
• Memory cleaning procedures
• Determine failed memory devices using memory diagnostics test
• Troubleshooting RAM errors


• Types of hard drives
• Hard drive manufacturers
• Hard Drive Identification
• Identifying drive capacity
• Hard drive controllers
• Hard drive configuration (Master/Slave layout)
• Hard drive installation
• Upgrading to large Hard-disks
• Optimizing hard disk performance
• Hard drive maintenance
• Hard drives problems troubleshooting and repairing


• Expansion Slots
• Proper insertion of expansion card
• Replacing and removing expansion card
• PCIE / Display /Video or Graphics card
• Graphics adapter installation
• Adding ad Removing video card
• Display card Maintenance
• Display card cleaning
• Symptoms of trouble with display adapter
• Common problems of graphics adapter

Chapter 8 -   PC PORTS

• USB Port
• Symptoms of trouble with USB port
• Repairing common USB errors

Chapter 9 -   PC Assembly/Disassembly

• Safety Concerns
• Heat Factors
• Static Electricity
• Electro Static Discharge (ESD)
• Radio Frequency Interference
• AC Power
• Spikes, Brownouts, Blackouts
• Common errors occurring after PC Assembly
• Properly assemble a Personal Computer
• Properly disassemble a Personal Computer

Chapter 10 -   BIOS/CMOS Management

• Function of a BIOS
• Accessing CMOS Setup
• Navigating and Changing CMOS values
• Upgrading the BIOS
• Troubleshooting system faults using POST
• BIOS and POST codes
• Using POST audio and Video error codes
• Standard IBM POST error codes
• Determining what POST can not test

Chapter 11 -   Advance PC HARDWARE Servicing

• PC Troubleshooting strategy
• Designing a troubleshooting methodology
• Establishing where to begin the testing
• Determining common causes of failures
• Finding and isolating the board with the problem


Chapter 1 - Introduction

• Common Windows errors
• Desktop Operating Systems
• Network Operating Systems
• Overview of Windows Operating System
• Windows Boot Process
• Windows configuration files
• Windows core files
• Windows System Directories

Chapter 2 - Windows File Systems

• FAT (File Allocation Table)
• NTFS (New Technology File System)
• Types of File Systems (FAT16, FAT32, VFAT,
• File System Care
• Checking the drive for errors
• Supported File Systems of different versions of Microsoft Windows


• Hard disk configurations
• Hard disk partition
• Preparing a brand new hard drive
• Partitioning a Hard Drive
• Formatting a Hard Drive
• Deleting Hard Disk partitions
• Hard Disk Diagnostic test
• Repairing the Master Boot Record
• Fixing a damaged partition table
• Repairing Hard Disk with Bad Sectors

Chapter 4 - Operating System Installations and upgrades

• Hardware requirements
• Hardware compatibility
• Common errors during installation
• Installing Windows 7
• Installing Windows 8
• Installing Windows 10
• Upgrading your Operating System
• Dual Boot Installation

Chapter 5 - Hardware Device Driver Installation

• What is a Device driver?
• Function of a device driver
• Determining hardware model & manufacturer
• Where to find Hardware drivers
• Searching for drivers in the internet
• Installing device drivers (Video card, LAN card, Modem, printers etc..)
• Post-install operations

Chapter 6 - Software Installation

• Software compatibility
• Hardware requirements
• Dealing with failed installation
• Installation methods (Control Panel, Installer)
• Installing Software (MS-Office, Anti-Virus, Network games programs etc..)
• Software updates and Service packs
• Uninstalling Software
• Dealing with failed uninstallation
• Manual Removal of installed Software

Chapter 7 -   Virus Management: Detecting and Removing

• What is a virus?
• Types of virus
• Spyware, Adware, malware viruses
• Preventing Virus infections
• Protecting Key System files
• Checking for Macro viruses missed by anti-virus programs
• Protecting against script based virus.
• Symptoms of an infected computer                           
• Deciding what anti-virus program to install
• Installing Anti-Virus programs
• Installing Anti-Spyware, Malware and Adware program.
• Diagnosing, Treating and Removing Virus infections

Chapter 8 - DATA RECOVERY Concept  

• How disk drives work
• Understanding Tracks, Sectors, Cylinders and Clusters
• Master Boot Record
• Partition table
• Troubleshooting strategy concepts
• Running Scandisk to check for disk errors
• Correcting errors reported by scandisk
• Causes and symptoms of a corrupted FAT
• Repairing lost and cross-linked files
• Surviving Disk Disasters
• Understanding Disk error messages
• Creating emergency rescue disk
• Using Disk repair tools
• Recovering Files and Directories
• Recovering erased Files
• Transferring recovered files to backup disk
• Editing Disk sectors
• Reviving non-bootable disk
• Repairing the Master Boot Record
• Fixing a damaged partition table
• Dealing with accidental Reformatting
• Unformatting a drive
• Removing Disk Fragmentation
• Using Backup utility program
• Fixing common disk problems
• Solving ?Invalid drive specification

Chapter 9 - Configuring and Troubleshooting WINDOWS

• General Troubleshooting Methodology
• What to do when Windows failed to start
• Windows Plug n Play Architecture
• Windows boot files
• Windows Start-up process
• Troubleshooting Windows Start-up problems
• Dual booting Windows 7 with Windows 8/10
• Creating a bootable USB installer
• Solving common Windows errors
• Windows 7/10 Administrative Tools
• Computer Management Console (Adding, Editing and deleting partitions)
• System Tools, Services and applications


• Disk Partitioning Concept
• Disk Cloning Concept
• Advantages of Disk Cloning
• Issues to consider before cloning a drive
• Preparing for Disk Cloning
• Disk Cloning Software (XXclone)
• Disk Cloning using HIRENS
• Dealing with accidental or mistakenly cloned drive (Uncloning a drive)
• Common disk cloning errors
• Solving Disk Cloning failures


• Mini OS (xp / 7 Portable)
• Offline  Password Changer)
• Testing tools


• Virtual Machine Concept
• Creating a virtual machine
• Troubleshooting a virtual machine
• Rules and guidelines in creating a virtual machine

MODULE 2 - KB0103: PC LAN/WAN Setup & Windows 2008 Server Admin (Active Directory)


This HANDS-ON training gives you the knowledge and skills to design, build, configure and implement a Local Area Network/WAN. The training starts from the ground up, from planning to purchasing to designing and to cabling the network and to configuring the network so that it will be up and running. The training does not stop there because it includes Implementing, Configuring and Administering a Windows 2008 Active Directory Infrastructure It teaches you all you need to know to administer a Windows 2003 Network.

This course will help you prepare for TESDA CHS NCII Assessment Exam


Instructor-led, Hands-On training approach.


PC Hardware and Software Troubleshooting and Repair Training



Chapter 1: Introduction to Local Area Network

  • Defining a Local Area Network
  • Application of PC Networking
  • Organization-wide computing
  • Workgroup computing
  • Resource sharing
  • Distance Learning
  • FTP and Web Access
  • Differentiating LAN, MAN and WAN
  • Network Standards
  • Network Operating Systems (NOS)
  • Characteristics of a NOS
  • Desktop Operating Systems (Client Operating System)                  

Chapter 2: Understanding Network components for LAN connectivity 

  • Client for Microsoft Networks
  • Network Adapter
  • Network Protocol (TCP/IP)
  • File and Printer sharing for Microsoft Networks

Chapter 3: Configuring Network components

  • Installing Client for Microsoft Networks
  • Installing Network Adapter
  • Installing and configuring TCP/IP
  • Installing File and Printer Sharing for Microsoft
  • Networks
  • Setting Workgroup names and Computer names
  • Common errors in building a Network
  • Solving Network Connection problems

Chapter 4: TCP/IP & Subnetting

  • TCP/IP Overview
  • Function of TCP/IP in a Network
  • Static and Dynamic IP Addresses
  • Class A, B, C and D
  • Differentiating IP address classes
  • Network ID's and Hosts
  • Choosing Private IP addresses
  • Assigning IP addresses
  • IP Subnetting
  • Subnetting Class A, B & C address
  • Defining Subnet Masks
  • Troubleshooting TCP/IP
  • Using Network utilities (ping, tracert, ipconfig, arp,
  • nbtstat etc..)


  • Overview of the Internet
  • Internet Service Providers (ISP)
  • Requirements for Internet connection (Modem, Tel.
  • Line, ISP account)
  • Dial-up Internet connection
  • Broadband Internet connection (Cable/DSL)
  • Dial-up Internet connection setup
  • Cable and DSL internet connection setup
  • Common errors in connecting to the Internet
  • Solving common internet connection failures
  • Sharing Internet Connection using a ROUTER
  • Configuring a DSL Router
  • Managing IP address of DSL Router
  • Configuring the embedded DHCP server in the Router
  • Managing advanced features of the Router
  • Sharing Internet Connection using Wingate software
  • Configuring the Wingate server
  • Configuring the Wingate client
  • Testing for internet connection of the network
  • Common Internet sharing problems
  • Solving Internet connection errors


  • LAN Standards
  • Multi-LAN Networks and configuration
  • Backbone Designs
  • High-Speed LAN
  • Defining LAN requirements
  • Determining user needs
  • Network Hardware
  • Network Topology (Star, Bus, Ring and Tree)
  • Cabling the Network
  • Testing the Cable
  • Testing the Network
  • Post Installation operations


MODULE 2.2 - WINDOWS 2008 SERVER ADMINISTRATION (Active Directory Infrastructure)

CHAPTER 1: Configuring Domain Name System (DNS) for Active Directory

Configure zones

  • Dynamic DNS (DDNS), Non-dynamic DNS (NDDNS) and Secure Dynamic DNS (SDDNS);
  • Primary, Secondary, Active Directory Integrated, Stub;
  • forward lookup and reverse lookup zones

Configure DNS server settings

  • Forwarding;
  • root hints;
  • configure zone delegation;
  • disable recursion;
  • server scavenging

Configure zone transfers and replication
  • Configure replication scope (forestDNSzone; domainDNSzone);
  • incremental zone transfers
  • secure zone transfers

CHAPTER 2: Configuring the Active Directory infrastructure

Configure a forest or a domain

  • Remove a domain;
  • perform an unattended installation;
  • Active Directory Migration Tool (ADMT);
  • change forest and domain functional levels;
  • interoperability with previous versions of Active Directory;

Configure trusts

  • Forest trust;
  • selective authentication vs. forest-wide authentication;
  • transitive trust; external trust; shortcut trust;

Configure sites

  • Create Active Directory subnets;
  • configure sites infrastructure

Configure Active Directory replication

  • DFSR;
  • one-way replication;
  • Bridgehead server;
  • replication scheduling;

Configure operations masters

  • Seize and transfer;
  • backup operations master;
  • operations master placement;
  • Schema Master;

CHAPTER 3: Configuring Active Directory roles and services

Configure Active Directory Lightweight Directory Service (AD LDS)

  • Migration to AD LDS;
  • configure data within AD LDS;
  • configure an authentication server;
  • Server Core installation

Configure the read-only domain controller (RODC)

  • Replication;
  • Administrator role separation;
  • read-only DNS;
  • credential caching;
  • password replication;
  • read-only SYSVOL;
  • staged install

CHAPTER 4: Creating and maintaining Active Directory objects

Automate creation of Active Directory accounts

  • create computer, user and group accounts (scripts, import, migration);
  • offline domain join

Maintain Active Directory accounts

  • Manage computer accounts;
  • configure group membership;
  • account resets;
  • local vs. domain;
  • Protected Admin;
  • disabling accounts vs. deleting accounts;
  • creating organisational units (OUs);
  • delegation of control;
  • protecting AD objects from deletion;

Create and apply Group Policy objects (GPOs)
  • setting up Group Policies for Domain/OU
  • Enforce, OU hierarchy, block inheritance and enabling user objects;
  • group policy processing priority;
  • group policy filtering;

Configure GPO templates

  • User rights;
  • ADMX Central Store;
  • administrative templates;
  • security templates;
  • restricted groups;
  • security options;
 Deploy and manage software by using GPOs
  • Publishing to users;
  • assigning software to users;

Configure account policies

  • Domain password policy;
  • account lockout policy;
  • fine-grain password policies

Configure audit policy by using GPOs

  • audit account logon events;
  • audit policy change;
  • audit access privilege use;
  • audit object access;


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Pwede po ba sabado at Linggo lng po ang pasok
@ Gino

Ok. Gawa po kayo ng inyong reservation online through this link
@ gail

Sir Gud am papasok po ako...ang nakita ko pong date at venue ay sa July 31 ang start Buendia Makati..pls. text or call me at this number po. 09089780144 thank you and God bless.
is this the same course and module sa tesda taguig?
@ camelo

Our Main office is located @ Rm 210 Dona Amparo Bldg., Espana Blvd. corner G. Tolentino St. Sampaloc Manila
Ah ok po pwd nyo po bah e send sakin yung google adress nang skul poh asap salamat ..
@ Aeries

Optional po ang OJT. Nasa 300 to 500 hours.
@ camelo

Magstart po ang class bukas ng CHS NCII training sa Espana, Manila.
Required ba yung OJT? If yes paano pag may work on weekdays?
and how many hours?
Tuloy pah po bah ang sched nmin sa 10-14 update nyo lang po ako salamat
@ joshua

Pareserve muna kayo sa website sa link na ito at mag-aadvise po kami 2 days before ng training kung mag pupush through ang class. Thank you.
tuloy na po ba yung July 10-14? plan ko sana sumabay
@ Joy

As of the moment you are the only one reserved on that date. Minimum of 3 participants for the class to push through. We will notify you 2 days before if the class will start. Thanks.
May I know if the 8th July 2017 (3PM to 9PM) will push through? Please update me ASAP. Thanks.
@ camelo

Noted po.
Ah uk poh basta inform nyo lng po.ako.plagi salamat po.
@ Aireen L. Siaga

Unforutantely hindi po kami nagaaccept ng owwa scholarship sa ngayon.
@ camelo

Hindi po tuloy ang class sa July 03 kasi kulang po ng participants 2 lang kayong nagconfirmed. Resked po ang class on July 10, 2017.
Nka pa sched. Nah po ako noong 13 pah sana ako.mag start kaso sabi nyo wla pang applicant tanong ko lang poh kailan pa po.bah tlga mag start yung training ko hoping 4 your asap responce salamat po camelo ferraris yung pangalan.ko.po
pwede po bang i avail yung sa OWWA?

Unfortunately hindi po kami assessment center. Tawag po kayo sa Tesda office na malapit sa inyong lugar tanong ninyo kung anong school ung mga assessment center nila.
magkano po pag assessment lang po?
badly nid ko po kc sa school ko para maprocess na po nila diploma ko,
pano po makapag pa set ng araw for assessment, im from starosa laguna, san po kaya pwede magpa assesst ng CHS NCII
@ Yasser

Wala po kaming branch sa Calapan. Located po ang CNCTC sa Espana Manila and Buendia Makati lamang.
Mayron po ba sa calapan hardware servicing?

Yes may ibibigay kaming training manual sa lahat ng mga enrolled students on the day ng training.
@ camelo

Ang next schedule para sa Monday to Friday is on July 03 to July 07, 2017
my modular bah na mode of study? i want to have module on the outline courses....pwdy vah yon? at magkano po?
Ask lng po ako sana ulit kung kailan yung exact sched. Ko poh
@ Mark

2 modules po ang 14000 na fee. Kailangan matapos ninyo ung training bago namin irelease ang inyong certificate. Yes magkakaroon po kami ng August skedyul. Ipopost namin soon.
Good day,

3 module na po ba ung 14k, then panu po kapag working na at gusto lamang magkaron ng Certificate?

May sched po ba kayo ng August?
@ camelo

Ok po sendan namin kayo ng invoice.
Magtatanong lang sana ako kung pwd kayong gumawa nang invoice kasi yong kapatid ko sa ibang bansa ang magbabayad nang tuition ko. And heed a bank details for hiw to pay from abroad. Sana masagot nyo kaagad asap. salamat poh
@ Mark Gabriel Jordan Calza,

After the training pwede na po kayong magapply as Computer Technician or IT Staff.
redgreen colorblind po ako kung mag take po ako CHS NCII may m aaplyan po b ako or disqualified agad?
@ camelo ferraris

Yes po maghihintay pa tayo ng 2 participants na makakasama ninyo. Wala pong requirements na kailangan dalhin.
Ah ok salamat poh bali mag hihintay pa poh ako nang dalawang studyante bago mag start yung klase nmin.? At saka pa poh meron pa bang mga requirements kmi kailangan kunin?
@ Edward

Unfortunately, wala po kaming branch sa Taguig. Located lang po kami sa Espana, Manila at Buendia, Makati.
@ Carmelo Ferraris

Yes meron po nakareserved on June 13 skedyul. Inform ko na rin kayo na hindi po magstart ang class sa June 13 kasi kulang ng participants. Sa ngayon kayo palang ang nakareserved. Minimum of 3 participants bago magstart ang class.
yung tesda po ba sa taguig may inooffer po silang computer servicing? kung meron pwede po bang malaman requirements salamat po
Ask lng poh sana ako kung nanjan nah poh bah ang pangalan ko sa school nyo kasi nagpa reserve nah yung brother in law ko jan last june 3, 2017.
@ Sid

No requirements needed upon enrollment. Please see the link on how online training works
hello po.. ano po kelangan kung online training po? gusto ko po sana ng NC2 sa computer servicing since..working po ako as IT.salamat
@ jerome

Yes, we do have online training and please see this link how to get the live online training

Thank you.
@ oscar

Kami na po ang mag-aassist sa inyo kung saan magtatake ng exam after ng training. Kung galing po kayo ng Antipolo byahe po kayo ng LRT then sakay po kayo ng jeep or uv express na papuntang Espana/Quiapo.
Do you offer online training?
ask ko lang po kung after ba macomplete yung review dyan na rin ba kukunin sa inyo ang exam?Atmaiba ang tanong kung galing ako Atipolo byahe ng LRT anu ang pinakamabilis na way para makarating dyan? (jeep anu byahe po?) salamat senxa na sa dai ko tanong.
@ Karsum

Unfortunately, located lang po kami sa Espana, Manila at Buendia, Makati.
wow! i am so interested.. :( kaso taga zamboanga city ako.. sana meron din inooffer na ganyan dito sa lugar namin.. kelangan ko irefresh knowledge ko sa computers..
@ marlon kyle

Yes pwede po magenroll. Eto ang link ng aming fb page
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