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TESDA Computer Hardware Servicing NCII with Exam (Fast Track)



MODULE 1 - KB0101: PC Hardware & Software Troubleshooting & Repair w/ OJT


This Hands-On training teaches you everything you need to know to become an expert Technical Support Staff. It covers Basic to Advanced troubleshooting and servicing strategies. You need no further PC Repair training after completing this course. This course is an unselfish transfer of technology from CNCTC Inc through its experienced IT Trainers at a reasonable price. It is a two course training merge into one training.

This course will help you prepare for TESDA CHS NCII Assessment Exam


Instructor-led, Hands-On training approach.


  • Familiarity with Windows Operating System
  • High Level interest in learning

LIBRARY: Available




Chapter 1 - Introduction

• Common PC errors
• Types of Personal computers
• Identifying key parts of a Personal Computer
• Basic Software components
• Overview of PC Operations


• Types of PC case
• Functions of a CPU Case
• Front Panel connectors
• Removing CPU Case
• Cleaning the PC case
• PC Cooling System
• PC Cooling system maintenance
• Power Supply
• Common Power Supply problems

Chapter 3 - The PROCESSOR  

• Types of CPU dual
core, core 2 duo, quad core, i3, i5, i7 etc
• CPU socket/slot types
• Comparing different types of CPU (AMD / INTEL)
• How to identify CPUs physically
• Physical installation of CPU
• Installing CPU fan
• CPU Benchmarking
• CPU Overclocking
• Upgrading CPU
• CPU maintenance
• CPU cleaning procedures
• Troubleshooting & testing CPU using processor diagnostic test

Chapter 4 - The MOTHERBOARD

• Types of motherboards
• Motherboard layout, form factors
• Motherboard Identification
• Motherboard components
• Motherboard BUSSES
• Configuring motherboard jumper settings
• Upgrading motherboards
• Signs of trouble with the motherboard
• Common motherboard problems
• Motherboard Maintenance
• Motherboard Cleaning procedures
• Troubleshooting and testing motherboards                   

Chapter 5 -   The MEMORY

• Types of Memory
• Comparing different types of memory
• Memory identification
• Adding and Removing Memory
• Memory upgrading
• Memory Maintenance
• Memory cleaning procedures
• Determine failed memory devices using memory diagnostics test
• Troubleshooting RAM errors


• Types of hard drives
• Hard drive manufacturers
• Hard Drive Identification
• Identifying drive capacity
• Hard drive controllers
• Hard drive configuration (Master/Slave layout)
• Hard drive installation
• Upgrading to large Hard-disks
• Optimizing hard disk performance
• Hard drive maintenance
• Hard drives problems troubleshooting and repairing


• Expansion Slots
• Proper insertion of expansion card
• Replacing and removing expansion card
• PCIE / Display /Video or Graphics card
• Graphics adapter installation
• Adding ad Removing video card
• Display card Maintenance
• Display card cleaning
• Symptoms of trouble with display adapter
• Common problems of graphics adapter

Chapter 8 -   PC PORTS

• USB Port
• Symptoms of trouble with USB port
• Repairing common USB errors

Chapter 9 -   PC Assembly/Disassembly

• Safety Concerns
• Heat Factors
• Static Electricity
• Electro Static Discharge (ESD)
• Radio Frequency Interference
• AC Power
• Spikes, Brownouts, Blackouts
• Common errors occurring after PC Assembly
• Properly assemble a Personal Computer
• Properly disassemble a Personal Computer

Chapter 10 -   BIOS/CMOS Management

• Function of a BIOS
• Accessing CMOS Setup
• Navigating and Changing CMOS values
• Upgrading the BIOS
• Troubleshooting system faults using POST
• BIOS and POST codes
• Using POST audio and Video error codes
• Standard IBM POST error codes
• Determining what POST can not test

Chapter 11 -   Advance PC HARDWARE Servicing

• PC Troubleshooting strategy
• Designing a troubleshooting methodology
• Establishing where to begin the testing
• Determining common causes of failures
• Finding and isolating the board with the problem


Chapter 1 - Introduction

• Common Windows errors
• Desktop Operating Systems
• Network Operating Systems
• Overview of Windows Operating System
• Windows Boot Process
• Windows configuration files
• Windows core files
• Windows System Directories

Chapter 2 - Windows File Systems

• FAT (File Allocation Table)
• NTFS (New Technology File System)
• Types of File Systems (FAT16, FAT32, VFAT,
• File System Care
• Checking the drive for errors
• Supported File Systems of different versions of Microsoft Windows


• Hard disk configurations
• Hard disk partition
• Preparing a brand new hard drive
• Partitioning a Hard Drive
• Formatting a Hard Drive
• Deleting Hard Disk partitions
• Hard Disk Diagnostic test
• Repairing the Master Boot Record
• Fixing a damaged partition table
• Repairing Hard Disk with Bad Sectors

Chapter 4 - Operating System Installations and upgrades

• Hardware requirements
• Hardware compatibility
• Common errors during installation
• Installing Windows 7
• Installing Windows 8
• Installing Windows 10
• Upgrading your Operating System
• Dual Boot Installation

Chapter 5 - Hardware Device Driver Installation

• What is a Device driver?
• Function of a device driver
• Determining hardware model & manufacturer
• Where to find Hardware drivers
• Searching for drivers in the internet
• Installing device drivers (Video card, LAN card, Modem, printers etc..)
• Post-install operations

Chapter 6 - Software Installation

• Software compatibility
• Hardware requirements
• Dealing with failed installation
• Installation methods (Control Panel, Installer)
• Installing Software (MS-Office, Anti-Virus, Network games programs etc..)
• Software updates and Service packs
• Uninstalling Software
• Dealing with failed uninstallation
• Manual Removal of installed Software

Chapter 7 -   Virus Management: Detecting and Removing

• What is a virus?
• Types of virus
• Spyware, Adware, malware viruses
• Preventing Virus infections
• Protecting Key System files
• Checking for Macro viruses missed by anti-virus programs
• Protecting against script based virus.
• Symptoms of an infected computer                           
• Deciding what anti-virus program to install
• Installing Anti-Virus programs
• Installing Anti-Spyware, Malware and Adware program.
• Diagnosing, Treating and Removing Virus infections

Chapter 8 - DATA RECOVERY Concept  

• How disk drives work
• Understanding Tracks, Sectors, Cylinders and Clusters
• Master Boot Record
• Partition table
• Troubleshooting strategy concepts
• Running Scandisk to check for disk errors
• Correcting errors reported by scandisk
• Causes and symptoms of a corrupted FAT
• Repairing lost and cross-linked files
• Surviving Disk Disasters
• Understanding Disk error messages
• Creating emergency rescue disk
• Using Disk repair tools
• Recovering Files and Directories
• Recovering erased Files
• Transferring recovered files to backup disk
• Editing Disk sectors
• Reviving non-bootable disk
• Repairing the Master Boot Record
• Fixing a damaged partition table
• Dealing with accidental Reformatting
• Unformatting a drive
• Removing Disk Fragmentation
• Using Backup utility program
• Fixing common disk problems
• Solving ?Invalid drive specification

Chapter 9 - Configuring and Troubleshooting WINDOWS

• General Troubleshooting Methodology
• What to do when Windows failed to start
• Windows Plug n Play Architecture
• Windows boot files
• Windows Start-up process
• Troubleshooting Windows Start-up problems
• Dual booting Windows 7 with Windows 8/10
• Creating a bootable USB installer
• Solving common Windows errors
• Windows 7/10 Administrative Tools
• Computer Management Console (Adding, Editing and deleting partitions)
• System Tools, Services and applications


• Disk Partitioning Concept
• Disk Cloning Concept
• Advantages of Disk Cloning
• Issues to consider before cloning a drive
• Preparing for Disk Cloning
• Disk Cloning Software (XXclone)
• Disk Cloning using HIRENS
• Dealing with accidental or mistakenly cloned drive (Uncloning a drive)
• Common disk cloning errors
• Solving Disk Cloning failures


• Mini OS (xp / 7 Portable)
• Offline  Password Changer)
• Testing tools


• Virtual Machine Concept
• Creating a virtual machine
• Troubleshooting a virtual machine
• Rules and guidelines in creating a virtual machine

MODULE 2 - KB0103: PC LAN/WAN Setup & Windows 2008 Server Admin (Active Directory)


This HANDS-ON training gives you the knowledge and skills to design, build, configure and implement a Local Area Network/WAN. The training starts from the ground up, from planning to purchasing to designing and to cabling the network and to configuring the network so that it will be up and running. The training does not stop there because it includes Implementing, Configuring and Administering a Windows 2008 Active Directory Infrastructure It teaches you all you need to know to administer a Windows 2003 Network.

This course will help you prepare for TESDA CHS NCII Assessment Exam


Instructor-led, Hands-On training approach.


PC Hardware and Software Troubleshooting and Repair Training



Chapter 1: Introduction to Local Area Network

  • Defining a Local Area Network
  • Application of PC Networking
  • Organization-wide computing
  • Workgroup computing
  • Resource sharing
  • Distance Learning
  • FTP and Web Access
  • Differentiating LAN, MAN and WAN
  • Network Standards
  • Network Operating Systems (NOS)
  • Characteristics of a NOS
  • Desktop Operating Systems (Client Operating System)                  

Chapter 2: Understanding Network components for LAN connectivity 

  • Client for Microsoft Networks
  • Network Adapter
  • Network Protocol (TCP/IP)
  • File and Printer sharing for Microsoft Networks

Chapter 3: Configuring Network components

  • Installing Client for Microsoft Networks
  • Installing Network Adapter
  • Installing and configuring TCP/IP
  • Installing File and Printer Sharing for Microsoft
  • Networks
  • Setting Workgroup names and Computer names
  • Common errors in building a Network
  • Solving Network Connection problems

Chapter 4: TCP/IP & Subnetting

  • TCP/IP Overview
  • Function of TCP/IP in a Network
  • Static and Dynamic IP Addresses
  • Class A, B, C and D
  • Differentiating IP address classes
  • Network ID's and Hosts
  • Choosing Private IP addresses
  • Assigning IP addresses
  • IP Subnetting
  • Subnetting Class A, B & C address
  • Defining Subnet Masks
  • Troubleshooting TCP/IP
  • Using Network utilities (ping, tracert, ipconfig, arp,
  • nbtstat etc..)


  • Overview of the Internet
  • Internet Service Providers (ISP)
  • Requirements for Internet connection (Modem, Tel.
  • Line, ISP account)
  • Dial-up Internet connection
  • Broadband Internet connection (Cable/DSL)
  • Dial-up Internet connection setup
  • Cable and DSL internet connection setup
  • Common errors in connecting to the Internet
  • Solving common internet connection failures
  • Sharing Internet Connection using a ROUTER
  • Configuring a DSL Router
  • Managing IP address of DSL Router
  • Configuring the embedded DHCP server in the Router
  • Managing advanced features of the Router
  • Sharing Internet Connection using Wingate software
  • Configuring the Wingate server
  • Configuring the Wingate client
  • Testing for internet connection of the network
  • Common Internet sharing problems
  • Solving Internet connection errors


  • LAN Standards
  • Multi-LAN Networks and configuration
  • Backbone Designs
  • High-Speed LAN
  • Defining LAN requirements
  • Determining user needs
  • Network Hardware
  • Network Topology (Star, Bus, Ring and Tree)
  • Cabling the Network
  • Testing the Cable
  • Testing the Network
  • Post Installation operations


MODULE 2.2 - WINDOWS 2008 SERVER ADMINISTRATION (Active Directory Infrastructure)

CHAPTER 1: Configuring Domain Name System (DNS) for Active Directory

Configure zones

  • Dynamic DNS (DDNS), Non-dynamic DNS (NDDNS) and Secure Dynamic DNS (SDDNS);
  • Primary, Secondary, Active Directory Integrated, Stub;
  • forward lookup and reverse lookup zones

Configure DNS server settings

  • Forwarding;
  • root hints;
  • configure zone delegation;
  • disable recursion;
  • server scavenging

Configure zone transfers and replication
  • Configure replication scope (forestDNSzone; domainDNSzone);
  • incremental zone transfers
  • secure zone transfers

CHAPTER 2: Configuring the Active Directory infrastructure

Configure a forest or a domain

  • Remove a domain;
  • perform an unattended installation;
  • Active Directory Migration Tool (ADMT);
  • change forest and domain functional levels;
  • interoperability with previous versions of Active Directory;

Configure trusts

  • Forest trust;
  • selective authentication vs. forest-wide authentication;
  • transitive trust; external trust; shortcut trust;

Configure sites

  • Create Active Directory subnets;
  • configure sites infrastructure

Configure Active Directory replication

  • DFSR;
  • one-way replication;
  • Bridgehead server;
  • replication scheduling;

Configure operations masters

  • Seize and transfer;
  • backup operations master;
  • operations master placement;
  • Schema Master;

CHAPTER 3: Configuring Active Directory roles and services

Configure Active Directory Lightweight Directory Service (AD LDS)

  • Migration to AD LDS;
  • configure data within AD LDS;
  • configure an authentication server;
  • Server Core installation

Configure the read-only domain controller (RODC)

  • Replication;
  • Administrator role separation;
  • read-only DNS;
  • credential caching;
  • password replication;
  • read-only SYSVOL;
  • staged install

CHAPTER 4: Creating and maintaining Active Directory objects

Automate creation of Active Directory accounts

  • create computer, user and group accounts (scripts, import, migration);
  • offline domain join

Maintain Active Directory accounts

  • Manage computer accounts;
  • configure group membership;
  • account resets;
  • local vs. domain;
  • Protected Admin;
  • disabling accounts vs. deleting accounts;
  • creating organisational units (OUs);
  • delegation of control;
  • protecting AD objects from deletion;

Create and apply Group Policy objects (GPOs)
  • setting up Group Policies for Domain/OU
  • Enforce, OU hierarchy, block inheritance and enabling user objects;
  • group policy processing priority;
  • group policy filtering;

Configure GPO templates

  • User rights;
  • ADMX Central Store;
  • administrative templates;
  • security templates;
  • restricted groups;
  • security options;
 Deploy and manage software by using GPOs
  • Publishing to users;
  • assigning software to users;

Configure account policies

  • Domain password policy;
  • account lockout policy;
  • fine-grain password policies

Configure audit policy by using GPOs

  • audit account logon events;
  • audit policy change;
  • audit access privilege use;
  • audit object access;


with FREE Flowing Coffee

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@ khen

Pwede po kayong magbayad on or before magstart ang class. No requirements needed upon enrollment.
ask din po. kung my page or acc kayo sa fb? para ma chat ko kayo. sa mga tanong. samalat.
Ask lang po. pwede po ba mag pa enroll yung under grad ng high school? dito?
gud am.
ask lang po for may 7 2017 class...sunday 3-9pm if i want to enrolled what may i settled docs and payments?
@ CoreI7

Give us a call at 736-2032/7365196 in Espana Manila and 889-6042/43 in Buendia Makati.
Ano po tellphone number niyo mag inquire sana ko.
@ Albert Estrada

Unfortunately wala po kaming branch sa Davao, Butuan at Cagayan De Oro. Located lang po kami sa Espana, Manila at Buendia, Makati.
Dear Sir/Madam,

May I ask kung may Tesda Branch Kayo sa Davao, Butuan at Cagayan de oro. na puede mag enroll ng CSS in one week training or especial training schedule. para di po conflict sa trabaho ko. please help me on this..09175278306..thanks
Hi CNCTC Team,

Gusto ko lang po malaman kung updated tong training for CSS NCII? obsolete na po kasi yung CHS NCII. At Kasama na po ba yung exam sa 14k?

Thank you and looking forward to your response.
@ lucky

Magkakaroon pa po kami ng bagong schedule. Continues po ang aming training. Keep posted for the updates.
hanggang may lang po ba yun training na to?
@ jomarcordovez

Meron pa rin pong online training for CHS NCII course. Minimum of 3 participants bago magstart ang class.
bakit po wala na po sa online nito?to po ung hinahanap ko kc po nag tratrabaho po ako di po ako makapasok sa actual class
@ Virma

Wala po kaming branch sa Dumaguete. Located po kami sa Espana, Manila at Buendia, Makati.
@ june cabrera

Kunin po ninyo ung separate course unahin ninyo muna ung PC Hardware & Software Troubleshooting and Repair ang fee is 6000 pesos then sunod ung PC Netwtorking ang fee is 9000 pesos in cash kung may budget na po kayo.
May NCII training po ba kayo na naka schedule sa Dumaguete City? Thanks po...
Salamat po sa reply. Last question, meron po ba kayo same course o any suggestion na swak po sa budget mejo mabigat po sakin 14k. TIA :)
@ June

May 1 na pong nakareserved.
Ilan na po participants for this schedule sa buendia site?

Sun 3-9pm 4/16 - 5/28 2017
@ Rachelle

Inform ko po kayo na hindi tuloy ang class bukas due to lack of participants. Resked po ang class next week.
kapag nagpareserve ba malalaman po ba ang sked ng class?o kelangan munang mag enroll bago ang final sked?nasa province po kc ako..
Euan Espenilla

We have both classroom based and online training too. Minimum of 3 participants to start the class.
Is this hands on only course or online aswell?
@ Ferly

Yes, mag oopen po kami ng schedule para sa August. Please keep in touch. Salamat.
Thank you. Possible ba kung mga August na magenroll?
@ Ferly

Yes, meron pong open every Saturday 3-9pm and Sunday 3pm to 9pm.
Do you have weekend classes?
@ Charles,

Kami ang magpoprovide kung saan kayo magoojt, Yes, included na ung exam fee sa 14000 na training fee. After the training hihingi tayo ng schedule sa assessment center for NCII exam.

Espana, Manila

M to F 9-5pm 04-24-2017 04-28-2017
M to F 9-5pm 03-27-2017 03-31-2017
M to F 9-5pm 04-17-2017 04-21-2017
M to F 9-5pm 04-03-2017 04-07-2017
Sat 3-9pm 03-25-2017 05-06-2017
Sun 3-9pm 03-26-2017 05-14-2017

Buendia, Makati
M to F 9-5pm 04-03-2017 04-07-2017
M to F 9-5pm 03-27-2017 03-31-2017
M to F 9-5pm 04-17-2017 04-21-2017
Sat 3-9pm 03-25-2017 05-06-2017
Sun 3-9pm 03-26-2017 05-14-2017
@ raniel loveria,

Yes, ok lang po.
Mai ibang schedule pa ba? Also ung sa OJT, kau b magproprovide or ung students ung maghahanap? And ung 14k included na ba ung exam dun? Panu process?
ok lng po ba kahit hndi high school graduate..?
@ GC

Wala po kaming branch sa Davao City. Located po kami sa Espana Manila and Buendia Makati. Salamat.
Meron po ba kayo Branch ditu sa DAVAO? plz repz MAraming salamat po!!!
@ Calvin C Bolico

Our Main office is located @ Rm 210 Dona Amparo Bldg., Espana Blvd. corner G. Tolentino St. Sampaloc Manila

Tel. Nos. 736-2032 / 736-5196

Our Branch office is located @ Rm 208 UPY Bldg., Gil Puyat Ave. (formerly Buendia Ave) corner Marconi St. Palanan Makati City

Tel. Nos. 889-6042 / 889-6043 / 239-5577
Pwede po bang makuha yung number niyo po? para po ma-contact ko po kayo, gustong gusto ko po kasing matuto at maging advanced para maging magaling na IT. Maraming salamat po :)
Sir/Maam, saan po banda ang training center niyo po?
@ maria theresa

Yes, meron po kaming every Saturday schedule on March 11 to April 22, 2017 from 3pm to 9pm.
sir/ma'am, may saturday classes po ba kau?
@ Dmathz

Pwede po kayong pumunta sa aming training center para makapag undergo ng training. Located po kami sa Espana Manila at Buendia Makati. Salamat.
pede ba mka train ang nsa mindanao?
@ ronee

Espana, Manila Tel. Nos. 736-2032 / 736-5196

Buendia, Makati Tel. Nos. 889-6042 / 889-6043 / 239-5577
ask ko lang po sir cp. no. nyo call po ako
para if pwd ako mka pag enroll for training
@ Toni

Ok po inform namin kayo 2 days before kung tuloy na po ang class.
good day.. sana po mag start na classes for feb 27 to march 3.. sure enrollee po ako. pa update nmn po ako pra mka start na po training. thank you.

Wala po kaming branch sa Los Baņos. Located po kami sa Espana Manila and Buendia Makati.

sa los baņos po ba may ganyan din po computer hardware
@ Michael Aldrin Bello

Hindi po.
YUNG NC II ba na certificate pwedeng iconvert sa CSC Professional Level Eligibility?
@ Glicer raagas

Good day, please submit your reservation through this link Total cost po sa buong training is P14,500 kasama na po ang exam at certificate of attendance.
Good day, pano po mgpareserve? All in n po b ung 14500 para dun s training, exam at certificate?
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