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TESDA Computer Hardware Servicing NCII with Exam (Fast Track)



MODULE 1 - KB0101: PC Hardware & Software Troubleshooting & Repair w/ OJT


This Hands-On training teaches you everything you need to know to become an expert Technical Support Staff. It covers Basic to Advanced troubleshooting and servicing strategies. You need no further PC Repair training after completing this course. This course is an unselfish transfer of technology from CNCTC Inc through its experienced IT Trainers at a reasonable price. It is a two course training merge into one training.

This course will help you prepare for TESDA CHS NCII Assessment Exam


Instructor-led, Hands-On training approach.


  • Familiarity with Windows Operating System
  • High Level interest in learning

LIBRARY: Available




Chapter 1 - Introduction

• Common PC errors
• Types of Personal computers
• Identifying key parts of a Personal Computer
• Basic Software components
• Overview of PC Operations


• Types of PC case
• Functions of a CPU Case
• Front Panel connectors
• Removing CPU Case
• Cleaning the PC case
• PC Cooling System
• PC Cooling system maintenance
• Power Supply
• Common Power Supply problems

Chapter 3 - The PROCESSOR  

• Types of CPU dual
core, core 2 duo, quad core, i3, i5, i7 etc
• CPU socket/slot types
• Comparing different types of CPU (AMD / INTEL)
• How to identify CPUs physically
• Physical installation of CPU
• Installing CPU fan
• CPU Benchmarking
• CPU Overclocking
• Upgrading CPU
• CPU maintenance
• CPU cleaning procedures
• Troubleshooting & testing CPU using processor diagnostic test

Chapter 4 - The MOTHERBOARD

• Types of motherboards
• Motherboard layout, form factors
• Motherboard Identification
• Motherboard components
• Motherboard BUSSES
• Configuring motherboard jumper settings
• Upgrading motherboards
• Signs of trouble with the motherboard
• Common motherboard problems
• Motherboard Maintenance
• Motherboard Cleaning procedures
• Troubleshooting and testing motherboards                   

Chapter 5 -   The MEMORY

• Types of Memory
• Comparing different types of memory
• Memory identification
• Adding and Removing Memory
• Memory upgrading
• Memory Maintenance
• Memory cleaning procedures
• Determine failed memory devices using memory diagnostics test
• Troubleshooting RAM errors


• Types of hard drives
• Hard drive manufacturers
• Hard Drive Identification
• Identifying drive capacity
• Hard drive controllers
• Hard drive configuration (Master/Slave layout)
• Hard drive installation
• Upgrading to large Hard-disks
• Optimizing hard disk performance
• Hard drive maintenance
• Hard drives problems troubleshooting and repairing


• Expansion Slots
• Proper insertion of expansion card
• Replacing and removing expansion card
• PCIE / Display /Video or Graphics card
• Graphics adapter installation
• Adding ad Removing video card
• Display card Maintenance
• Display card cleaning
• Symptoms of trouble with display adapter
• Common problems of graphics adapter

Chapter 8 -   PC PORTS

• USB Port
• Symptoms of trouble with USB port
• Repairing common USB errors

Chapter 9 -   PC Assembly/Disassembly

• Safety Concerns
• Heat Factors
• Static Electricity
• Electro Static Discharge (ESD)
• Radio Frequency Interference
• AC Power
• Spikes, Brownouts, Blackouts
• Common errors occurring after PC Assembly
• Properly assemble a Personal Computer
• Properly disassemble a Personal Computer

Chapter 10 -   BIOS/CMOS Management

• Function of a BIOS
• Accessing CMOS Setup
• Navigating and Changing CMOS values
• Upgrading the BIOS
• Troubleshooting system faults using POST
• BIOS and POST codes
• Using POST audio and Video error codes
• Standard IBM POST error codes
• Determining what POST can not test

Chapter 11 -   Advance PC HARDWARE Servicing

• PC Troubleshooting strategy
• Designing a troubleshooting methodology
• Establishing where to begin the testing
• Determining common causes of failures
• Finding and isolating the board with the problem


Chapter 1 - Introduction

• Common Windows errors
• Desktop Operating Systems
• Network Operating Systems
• Overview of Windows Operating System
• Windows Boot Process
• Windows configuration files
• Windows core files
• Windows System Directories

Chapter 2 - Windows File Systems

• FAT (File Allocation Table)
• NTFS (New Technology File System)
• Types of File Systems (FAT16, FAT32, VFAT,
• File System Care
• Checking the drive for errors
• Supported File Systems of different versions of Microsoft Windows


• Hard disk configurations
• Hard disk partition
• Preparing a brand new hard drive
• Partitioning a Hard Drive
• Formatting a Hard Drive
• Deleting Hard Disk partitions
• Hard Disk Diagnostic test
• Repairing the Master Boot Record
• Fixing a damaged partition table
• Repairing Hard Disk with Bad Sectors

Chapter 4 - Operating System Installations and upgrades

• Hardware requirements
• Hardware compatibility
• Common errors during installation
• Installing Windows 7
• Installing Windows 8
• Installing Windows 10
• Upgrading your Operating System
• Dual Boot Installation

Chapter 5 - Hardware Device Driver Installation

• What is a Device driver?
• Function of a device driver
• Determining hardware model & manufacturer
• Where to find Hardware drivers
• Searching for drivers in the internet
• Installing device drivers (Video card, LAN card, Modem, printers etc..)
• Post-install operations

Chapter 6 - Software Installation

• Software compatibility
• Hardware requirements
• Dealing with failed installation
• Installation methods (Control Panel, Installer)
• Installing Software (MS-Office, Anti-Virus, Network games programs etc..)
• Software updates and Service packs
• Uninstalling Software
• Dealing with failed uninstallation
• Manual Removal of installed Software

Chapter 7 -   Virus Management: Detecting and Removing

• What is a virus?
• Types of virus
• Spyware, Adware, malware viruses
• Preventing Virus infections
• Protecting Key System files
• Checking for Macro viruses missed by anti-virus programs
• Protecting against script based virus.
• Symptoms of an infected computer                           
• Deciding what anti-virus program to install
• Installing Anti-Virus programs
• Installing Anti-Spyware, Malware and Adware program.
• Diagnosing, Treating and Removing Virus infections

Chapter 8 - DATA RECOVERY Concept  

• How disk drives work
• Understanding Tracks, Sectors, Cylinders and Clusters
• Master Boot Record
• Partition table
• Troubleshooting strategy concepts
• Running Scandisk to check for disk errors
• Correcting errors reported by scandisk
• Causes and symptoms of a corrupted FAT
• Repairing lost and cross-linked files
• Surviving Disk Disasters
• Understanding Disk error messages
• Creating emergency rescue disk
• Using Disk repair tools
• Recovering Files and Directories
• Recovering erased Files
• Transferring recovered files to backup disk
• Editing Disk sectors
• Reviving non-bootable disk
• Repairing the Master Boot Record
• Fixing a damaged partition table
• Dealing with accidental Reformatting
• Unformatting a drive
• Removing Disk Fragmentation
• Using Backup utility program
• Fixing common disk problems
• Solving ?Invalid drive specification

Chapter 9 - Configuring and Troubleshooting WINDOWS

• General Troubleshooting Methodology
• What to do when Windows failed to start
• Windows Plug n Play Architecture
• Windows boot files
• Windows Start-up process
• Troubleshooting Windows Start-up problems
• Dual booting Windows 7 with Windows 8/10
• Creating a bootable USB installer
• Solving common Windows errors
• Windows 7/10 Administrative Tools
• Computer Management Console (Adding, Editing and deleting partitions)
• System Tools, Services and applications


• Disk Partitioning Concept
• Disk Cloning Concept
• Advantages of Disk Cloning
• Issues to consider before cloning a drive
• Preparing for Disk Cloning
• Disk Cloning Software (XXclone)
• Disk Cloning using HIRENS
• Dealing with accidental or mistakenly cloned drive (Uncloning a drive)
• Common disk cloning errors
• Solving Disk Cloning failures


• Mini OS (xp / 7 Portable)
• Offline  Password Changer)
• Testing tools


• Virtual Machine Concept
• Creating a virtual machine
• Troubleshooting a virtual machine
• Rules and guidelines in creating a virtual machine

MODULE 2 - KB0103: PC LAN/WAN Setup & Windows 2008 Server Admin (Active Directory)


This HANDS-ON training gives you the knowledge and skills to design, build, configure and implement a Local Area Network/WAN. The training starts from the ground up, from planning to purchasing to designing and to cabling the network and to configuring the network so that it will be up and running. The training does not stop there because it includes Implementing, Configuring and Administering a Windows 2008 Active Directory Infrastructure It teaches you all you need to know to administer a Windows 2003 Network.

This course will help you prepare for TESDA CHS NCII Assessment Exam


Instructor-led, Hands-On training approach.


PC Hardware and Software Troubleshooting and Repair Training



Chapter 1: Introduction to Local Area Network

  • Defining a Local Area Network
  • Application of PC Networking
  • Organization-wide computing
  • Workgroup computing
  • Resource sharing
  • Distance Learning
  • FTP and Web Access
  • Differentiating LAN, MAN and WAN
  • Network Standards
  • Network Operating Systems (NOS)
  • Characteristics of a NOS
  • Desktop Operating Systems (Client Operating System)                  

Chapter 2: Understanding Network components for LAN connectivity 

  • Client for Microsoft Networks
  • Network Adapter
  • Network Protocol (TCP/IP)
  • File and Printer sharing for Microsoft Networks

Chapter 3: Configuring Network components

  • Installing Client for Microsoft Networks
  • Installing Network Adapter
  • Installing and configuring TCP/IP
  • Installing File and Printer Sharing for Microsoft
  • Networks
  • Setting Workgroup names and Computer names
  • Common errors in building a Network
  • Solving Network Connection problems

Chapter 4: TCP/IP & Subnetting

  • TCP/IP Overview
  • Function of TCP/IP in a Network
  • Static and Dynamic IP Addresses
  • Class A, B, C and D
  • Differentiating IP address classes
  • Network ID's and Hosts
  • Choosing Private IP addresses
  • Assigning IP addresses
  • IP Subnetting
  • Subnetting Class A, B & C address
  • Defining Subnet Masks
  • Troubleshooting TCP/IP
  • Using Network utilities (ping, tracert, ipconfig, arp,
  • nbtstat etc..)


  • Overview of the Internet
  • Internet Service Providers (ISP)
  • Requirements for Internet connection (Modem, Tel.
  • Line, ISP account)
  • Dial-up Internet connection
  • Broadband Internet connection (Cable/DSL)
  • Dial-up Internet connection setup
  • Cable and DSL internet connection setup
  • Common errors in connecting to the Internet
  • Solving common internet connection failures
  • Sharing Internet Connection using a ROUTER
  • Configuring a DSL Router
  • Managing IP address of DSL Router
  • Configuring the embedded DHCP server in the Router
  • Managing advanced features of the Router
  • Sharing Internet Connection using Wingate software
  • Configuring the Wingate server
  • Configuring the Wingate client
  • Testing for internet connection of the network
  • Common Internet sharing problems
  • Solving Internet connection errors


  • LAN Standards
  • Multi-LAN Networks and configuration
  • Backbone Designs
  • High-Speed LAN
  • Defining LAN requirements
  • Determining user needs
  • Network Hardware
  • Network Topology (Star, Bus, Ring and Tree)
  • Cabling the Network
  • Testing the Cable
  • Testing the Network
  • Post Installation operations


MODULE 2.2 - WINDOWS 2008 SERVER ADMINISTRATION (Active Directory Infrastructure)

CHAPTER 1: Configuring Domain Name System (DNS) for Active Directory

Configure zones

  • Dynamic DNS (DDNS), Non-dynamic DNS (NDDNS) and Secure Dynamic DNS (SDDNS);
  • Primary, Secondary, Active Directory Integrated, Stub;
  • forward lookup and reverse lookup zones

Configure DNS server settings

  • Forwarding;
  • root hints;
  • configure zone delegation;
  • disable recursion;
  • server scavenging

Configure zone transfers and replication
  • Configure replication scope (forestDNSzone; domainDNSzone);
  • incremental zone transfers
  • secure zone transfers

CHAPTER 2: Configuring the Active Directory infrastructure

Configure a forest or a domain

  • Remove a domain;
  • perform an unattended installation;
  • Active Directory Migration Tool (ADMT);
  • change forest and domain functional levels;
  • interoperability with previous versions of Active Directory;

Configure trusts

  • Forest trust;
  • selective authentication vs. forest-wide authentication;
  • transitive trust; external trust; shortcut trust;

Configure sites

  • Create Active Directory subnets;
  • configure sites infrastructure

Configure Active Directory replication

  • DFSR;
  • one-way replication;
  • Bridgehead server;
  • replication scheduling;

Configure operations masters

  • Seize and transfer;
  • backup operations master;
  • operations master placement;
  • Schema Master;

CHAPTER 3: Configuring Active Directory roles and services

Configure Active Directory Lightweight Directory Service (AD LDS)

  • Migration to AD LDS;
  • configure data within AD LDS;
  • configure an authentication server;
  • Server Core installation

Configure the read-only domain controller (RODC)

  • Replication;
  • Administrator role separation;
  • read-only DNS;
  • credential caching;
  • password replication;
  • read-only SYSVOL;
  • staged install

CHAPTER 4: Creating and maintaining Active Directory objects

Automate creation of Active Directory accounts

  • create computer, user and group accounts (scripts, import, migration);
  • offline domain join

Maintain Active Directory accounts

  • Manage computer accounts;
  • configure group membership;
  • account resets;
  • local vs. domain;
  • Protected Admin;
  • disabling accounts vs. deleting accounts;
  • creating organisational units (OUs);
  • delegation of control;
  • protecting AD objects from deletion;

Create and apply Group Policy objects (GPOs)
  • setting up Group Policies for Domain/OU
  • Enforce, OU hierarchy, block inheritance and enabling user objects;
  • group policy processing priority;
  • group policy filtering;

Configure GPO templates

  • User rights;
  • ADMX Central Store;
  • administrative templates;
  • security templates;
  • restricted groups;
  • security options;
 Deploy and manage software by using GPOs
  • Publishing to users;
  • assigning software to users;

Configure account policies

  • Domain password policy;
  • account lockout policy;
  • fine-grain password policies

Configure audit policy by using GPOs

  • audit account logon events;
  • audit policy change;
  • audit access privilege use;
  • audit object access;


with FREE Flowing Coffee

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@ nafi

Wala po kaming branch sa Lanao Del Sur. Located po kami sa Espana Manila and Buendia Makati. Salamat.
salam,gud pm wala po bang ganda dto s tesda-lanao del sur?thanx p0.
@ Tolightz

You can enroll in our short courses even your high school undergraduate. Thank you.

Ask ko lang po if pwede mag enroll kahit hindi high school grad or need mo mag graduate ng high school?
@ ren martinez

CNCTC provides training manual for those enrolled students.
gudpm, how can I acquire a copy of a book of css ncII?
@ Toni

Hello, thank you for your interest. As of now, open pa po ang enrollment natin para sa Feb 20-24 na schedule. Kailangan po natin ng minimum of 3 participants para mag push through ang class at sa ngayon ikaw pa lang po ang nakareserve. Inform ka po namin 2 days before ng training pag confirm na po ang class. Thank you.
hi. I already have a reservation for CHS fast track on feb 20-24 makati branch... pro m ppush through na po b yun, gsto ko lang po mka cgurado kc nsa province po ako, gsto ko po mkcgurado n mag sstart po xa sa feb 20 sakto po sa schedule nang pgpunta ko nang manila. nka leave lng po kc ako. thank u.
@ Toni

After the training hihingi po tayo ng schedule sa assessment center para sa NCII exam.
@ Rock Lee

Yes CSS NCII na nagyon. Hindi pa kasi naupdate yung nasa aming website.
Diba po wala ng CHS NCII? CSS NCII na po ngaun.
good morning. yung pag exam po ba for the license NC II is right after the training or mag hihintay pa po nang schedule pra mka take nang exam? tnx po
@ neil

P14,000 po ang babayaran sa training kasama na ang exam. Sa Espana Manila and Buendia Makati lang po located ang center namin.
@ Jomar

Yes, kasama po sa topic ang ang familiarity of Windows OS.
magkano po aabutin pag mag eenroll ng course tiyaka exam? open po ba tong course na to sa ABE international business college makati? salamat po :)
Kasali na po ba ung familiarity of windows OS and high level interest of learning sa course na to?
@ jerome

Ang fee is 14000 pesos in cash.
How much po ?
@ jerome

Directly go to the assessment center to take the NCII exam na po.
pano po pag mag exam lang po?
hindi npo magpapa training.
@ Rolo

Five (5) meetings po Monday to Friday, 9am to 5pm, pag weekend sked naman seven (7) meetings Saturday or Sunday, 3pm to 9pm.
ilang days po yung training
@ Ana May Cadag

40 hours ang duration ng course good for 5 meetings.
Ilang days po ba ang computer hardware servicing nc2?
@ Jomar

Eto po ang course prerequisite bago magenroll. Know how to use the computer, Familiarity with Windows Operating System,
and high Level interest in learning.
@ Junalyn Huqueriza

Ang fee is 14000 pesos in cash.
Pwede po ba ako mag enroll d2.? Kahit wala pa akong basic sa computer.? Meron po ba kayo any course about cad/cam or solidworks.. thanks.
How much po ang tuition ng online?
@ Jeric Naorbe

Yes, mag-oopen at ipopost po namin dito sa website schedule for Feb. and March. Please keep in touch for the updates. Thank you.
@ Gian Sorneo

Upon checking nakareserve na po kayo sa CHS NCII training cost P14,000 training with exam. Please wait the final confirmation 2 days before the training if the class will push through on Jan 16-20, 2017.

Thank you.
Sir may available na po ba kayong Sunday Sched for the month of Feb and March. Thank you. Sa Espana, Manila po. Thank you. God bless.
Goodmorning po sir/mam, ok lng po ba na ilipat ako dun sa course n my exam?, because I really want to get a ncii certificate, since youve said n basic lng ung course n pinareserve ko with no exam but does it have a certificate too when we finish the training (pc assembly)?, If not then I'll go with the course that has an ncii exam, if ever n pde p pong mkalipat ill go with M-F sched that will start next week 1-16-17 - thank you sir/mam, hoping for a reply. Godbless
@ Abegiel Bane Ofalla

Hindi po kami nagtaas ng fee. Ang napuntahan po ninyong site ay ang aming old website. Eto ang latest
But po biglang tumaas ang Fee? kanina pag tingin ko 11,500 lang po yata. mga 30 minutes nakalipas 14,500 na po. .sad naman . .
@ John

Yes, pwede nyo pong kunin ang NCII then enroll next Cisco training. Thank you.
pwde po ba NCII na lng ang kunin kesa sa KB0101 at KB0103, para maka enroll po sa CISCO? ty po
@ elarjohn ripdos & joemar carmelo

Our Main office is located @

Rm 210 Dona Amparo Bldg., Espana Blvd. corner G. Tolentino St. Sampaloc Manila.

Tel. Nos.


Our Branch office is located @

Rm 208 UPY Bldg., Gil Puyat Ave. (formerly Buendia Ave) corner Marconi St. Palanan Makati City.

Tel. Nos.

@ Dexter

Ang inclusions sa 14000 ay training with NCII exam, certificate of completion, training manual at free coffee.
Saan po mag eenroll ? Address? Contact no. ? Etc. Please reply.
Saang branch po pwedeng mag enroll yung weekends po na schedule ? may work po kase ako every week days ei salamat po

Good morning! tanong lang po if ano po ang inclusions ng 14K? Thanks!
@ joemar carmelo

Ang fee is 14000 pesos in cash. Yes meron kaming weekend skedyul ng every Saturday at Sunday.
Magkano po tuition fee ? and may class po pag weekends ? may pasok po kase pag weekdays ei ?
@ Edenmay A. Rutaquio

We require at least 3 participants for the course to push through. We advise you to make a reservation on our website then we will inform you if minimum of 3 participants are met.
Saturday 3-9 pm. Espaņa. December-Feb 2017
Pareserve for Saturday 3-9 pm . Dec. To feb. 2017..
Hindi ako familiar sa place niyo. Ty
Good evening. Mag papareseve ako. Saturday 3-9 pm. December to February 2017. San po ba location niyo.. hindi ako familiar sa place. Thanks :)
@ rey nomen at John

Kung may knwoledge na po kayo sa PC Troubleshooting at PC Networking pwede na kayong magtake ng NCII exam pero kung wala pa we suggest na kumuha muna kayo ng training.
hello po...paano po ba makakuha ng NCii?about comtech.kelangan pa po ba mgenroll kahit na grad ka ng comsci...
ano po ba ang dapat kung gawin pra makakuha ng nc2 certificate...ako po ay grad na ng comsci at kasalukuyang ngtrabaho bilang comtech s isang gov offices...nerequired po kc ako.sana matulongan nyo po ako...maraming salamat po...
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