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TESDA Computer Hardware Servicing NCII with Exam (Fast Track)



MODULE 1 - KB0101: PC Hardware & Software Troubleshooting & Repair w/ OJT


This Hands-On training teaches you everything you need to know to become an expert Technical Support Staff. It covers Basic to Advanced troubleshooting and servicing strategies. You need no further PC Repair training after completing this course. This course is an unselfish transfer of technology from CNCTC Inc through its experienced IT Trainers at a reasonable price. It is a two course training merge into one training.

This course will help you prepare for TESDA CHS NCII Assessment Exam


Instructor-led, Hands-On training approach.


  • Familiarity with Windows Operating System
  • High Level interest in learning

LIBRARY: Available




Chapter 1 - Introduction

• Common PC errors
• Types of Personal computers
• Identifying key parts of a Personal Computer
• Basic Software components
• Overview of PC Operations


• Types of PC case
• Functions of a CPU Case
• Front Panel connectors
• Removing CPU Case
• Cleaning the PC case
• PC Cooling System
• PC Cooling system maintenance
• Power Supply
• Common Power Supply problems

Chapter 3 - The PROCESSOR  

• Types of CPU dual
core, core 2 duo, quad core, i3, i5, i7 etc
• CPU socket/slot types
• Comparing different types of CPU (AMD / INTEL)
• How to identify CPUs physically
• Physical installation of CPU
• Installing CPU fan
• CPU Benchmarking
• CPU Overclocking
• Upgrading CPU
• CPU maintenance
• CPU cleaning procedures
• Troubleshooting & testing CPU using processor diagnostic test

Chapter 4 - The MOTHERBOARD

• Types of motherboards
• Motherboard layout, form factors
• Motherboard Identification
• Motherboard components
• Motherboard BUSSES
• Configuring motherboard jumper settings
• Upgrading motherboards
• Signs of trouble with the motherboard
• Common motherboard problems
• Motherboard Maintenance
• Motherboard Cleaning procedures
• Troubleshooting and testing motherboards                   

Chapter 5 -   The MEMORY

• Types of Memory
• Comparing different types of memory
• Memory identification
• Adding and Removing Memory
• Memory upgrading
• Memory Maintenance
• Memory cleaning procedures
• Determine failed memory devices using memory diagnostics test
• Troubleshooting RAM errors


• Types of hard drives
• Hard drive manufacturers
• Hard Drive Identification
• Identifying drive capacity
• Hard drive controllers
• Hard drive configuration (Master/Slave layout)
• Hard drive installation
• Upgrading to large Hard-disks
• Optimizing hard disk performance
• Hard drive maintenance
• Hard drives problems troubleshooting and repairing


• Expansion Slots
• Proper insertion of expansion card
• Replacing and removing expansion card
• PCIE / Display /Video or Graphics card
• Graphics adapter installation
• Adding ad Removing video card
• Display card Maintenance
• Display card cleaning
• Symptoms of trouble with display adapter
• Common problems of graphics adapter

Chapter 8 -   PC PORTS

• USB Port
• Symptoms of trouble with USB port
• Repairing common USB errors

Chapter 9 -   PC Assembly/Disassembly

• Safety Concerns
• Heat Factors
• Static Electricity
• Electro Static Discharge (ESD)
• Radio Frequency Interference
• AC Power
• Spikes, Brownouts, Blackouts
• Common errors occurring after PC Assembly
• Properly assemble a Personal Computer
• Properly disassemble a Personal Computer

Chapter 10 -   BIOS/CMOS Management

• Function of a BIOS
• Accessing CMOS Setup
• Navigating and Changing CMOS values
• Upgrading the BIOS
• Troubleshooting system faults using POST
• BIOS and POST codes
• Using POST audio and Video error codes
• Standard IBM POST error codes
• Determining what POST can not test

Chapter 11 -   Advance PC HARDWARE Servicing

• PC Troubleshooting strategy
• Designing a troubleshooting methodology
• Establishing where to begin the testing
• Determining common causes of failures
• Finding and isolating the board with the problem


Chapter 1 - Introduction

• Common Windows errors
• Desktop Operating Systems
• Network Operating Systems
• Overview of Windows Operating System
• Windows Boot Process
• Windows configuration files
• Windows core files
• Windows System Directories

Chapter 2 - Windows File Systems

• FAT (File Allocation Table)
• NTFS (New Technology File System)
• Types of File Systems (FAT16, FAT32, VFAT,
• File System Care
• Checking the drive for errors
• Supported File Systems of different versions of Microsoft Windows


• Hard disk configurations
• Hard disk partition
• Preparing a brand new hard drive
• Partitioning a Hard Drive
• Formatting a Hard Drive
• Deleting Hard Disk partitions
• Hard Disk Diagnostic test
• Repairing the Master Boot Record
• Fixing a damaged partition table
• Repairing Hard Disk with Bad Sectors

Chapter 4 - Operating System Installations and upgrades

• Hardware requirements
• Hardware compatibility
• Common errors during installation
• Installing Windows 7
• Installing Windows 8
• Installing Windows 10
• Upgrading your Operating System
• Dual Boot Installation

Chapter 5 - Hardware Device Driver Installation

• What is a Device driver?
• Function of a device driver
• Determining hardware model & manufacturer
• Where to find Hardware drivers
• Searching for drivers in the internet
• Installing device drivers (Video card, LAN card, Modem, printers etc..)
• Post-install operations

Chapter 6 - Software Installation

• Software compatibility
• Hardware requirements
• Dealing with failed installation
• Installation methods (Control Panel, Installer)
• Installing Software (MS-Office, Anti-Virus, Network games programs etc..)
• Software updates and Service packs
• Uninstalling Software
• Dealing with failed uninstallation
• Manual Removal of installed Software

Chapter 7 -   Virus Management: Detecting and Removing

• What is a virus?
• Types of virus
• Spyware, Adware, malware viruses
• Preventing Virus infections
• Protecting Key System files
• Checking for Macro viruses missed by anti-virus programs
• Protecting against script based virus.
• Symptoms of an infected computer                           
• Deciding what anti-virus program to install
• Installing Anti-Virus programs
• Installing Anti-Spyware, Malware and Adware program.
• Diagnosing, Treating and Removing Virus infections

Chapter 8 - DATA RECOVERY Concept  

• How disk drives work
• Understanding Tracks, Sectors, Cylinders and Clusters
• Master Boot Record
• Partition table
• Troubleshooting strategy concepts
• Running Scandisk to check for disk errors
• Correcting errors reported by scandisk
• Causes and symptoms of a corrupted FAT
• Repairing lost and cross-linked files
• Surviving Disk Disasters
• Understanding Disk error messages
• Creating emergency rescue disk
• Using Disk repair tools
• Recovering Files and Directories
• Recovering erased Files
• Transferring recovered files to backup disk
• Editing Disk sectors
• Reviving non-bootable disk
• Repairing the Master Boot Record
• Fixing a damaged partition table
• Dealing with accidental Reformatting
• Unformatting a drive
• Removing Disk Fragmentation
• Using Backup utility program
• Fixing common disk problems
• Solving ?Invalid drive specification

Chapter 9 - Configuring and Troubleshooting WINDOWS

• General Troubleshooting Methodology
• What to do when Windows failed to start
• Windows Plug n Play Architecture
• Windows boot files
• Windows Start-up process
• Troubleshooting Windows Start-up problems
• Dual booting Windows 7 with Windows 8/10
• Creating a bootable USB installer
• Solving common Windows errors
• Windows 7/10 Administrative Tools
• Computer Management Console (Adding, Editing and deleting partitions)
• System Tools, Services and applications


• Disk Partitioning Concept
• Disk Cloning Concept
• Advantages of Disk Cloning
• Issues to consider before cloning a drive
• Preparing for Disk Cloning
• Disk Cloning Software (XXclone)
• Disk Cloning using HIRENS
• Dealing with accidental or mistakenly cloned drive (Uncloning a drive)
• Common disk cloning errors
• Solving Disk Cloning failures


• Mini OS (xp / 7 Portable)
• Offline  Password Changer)
• Testing tools


• Virtual Machine Concept
• Creating a virtual machine
• Troubleshooting a virtual machine
• Rules and guidelines in creating a virtual machine

MODULE 2 - KB0103: PC LAN/WAN Setup & Windows 2008 Server Admin (Active Directory)


This HANDS-ON training gives you the knowledge and skills to design, build, configure and implement a Local Area Network/WAN. The training starts from the ground up, from planning to purchasing to designing and to cabling the network and to configuring the network so that it will be up and running. The training does not stop there because it includes Implementing, Configuring and Administering a Windows 2008 Active Directory Infrastructure It teaches you all you need to know to administer a Windows 2003 Network.

This course will help you prepare for TESDA CHS NCII Assessment Exam


Instructor-led, Hands-On training approach.


PC Hardware and Software Troubleshooting and Repair Training



Chapter 1: Introduction to Local Area Network

  • Defining a Local Area Network
  • Application of PC Networking
  • Organization-wide computing
  • Workgroup computing
  • Resource sharing
  • Distance Learning
  • FTP and Web Access
  • Differentiating LAN, MAN and WAN
  • Network Standards
  • Network Operating Systems (NOS)
  • Characteristics of a NOS
  • Desktop Operating Systems (Client Operating System)                  

Chapter 2: Understanding Network components for LAN connectivity 

  • Client for Microsoft Networks
  • Network Adapter
  • Network Protocol (TCP/IP)
  • File and Printer sharing for Microsoft Networks

Chapter 3: Configuring Network components

  • Installing Client for Microsoft Networks
  • Installing Network Adapter
  • Installing and configuring TCP/IP
  • Installing File and Printer Sharing for Microsoft
  • Networks
  • Setting Workgroup names and Computer names
  • Common errors in building a Network
  • Solving Network Connection problems

Chapter 4: TCP/IP & Subnetting

  • TCP/IP Overview
  • Function of TCP/IP in a Network
  • Static and Dynamic IP Addresses
  • Class A, B, C and D
  • Differentiating IP address classes
  • Network ID's and Hosts
  • Choosing Private IP addresses
  • Assigning IP addresses
  • IP Subnetting
  • Subnetting Class A, B & C address
  • Defining Subnet Masks
  • Troubleshooting TCP/IP
  • Using Network utilities (ping, tracert, ipconfig, arp,
  • nbtstat etc..)


  • Overview of the Internet
  • Internet Service Providers (ISP)
  • Requirements for Internet connection (Modem, Tel.
  • Line, ISP account)
  • Dial-up Internet connection
  • Broadband Internet connection (Cable/DSL)
  • Dial-up Internet connection setup
  • Cable and DSL internet connection setup
  • Common errors in connecting to the Internet
  • Solving common internet connection failures
  • Sharing Internet Connection using a ROUTER
  • Configuring a DSL Router
  • Managing IP address of DSL Router
  • Configuring the embedded DHCP server in the Router
  • Managing advanced features of the Router
  • Sharing Internet Connection using Wingate software
  • Configuring the Wingate server
  • Configuring the Wingate client
  • Testing for internet connection of the network
  • Common Internet sharing problems
  • Solving Internet connection errors


  • LAN Standards
  • Multi-LAN Networks and configuration
  • Backbone Designs
  • High-Speed LAN
  • Defining LAN requirements
  • Determining user needs
  • Network Hardware
  • Network Topology (Star, Bus, Ring and Tree)
  • Cabling the Network
  • Testing the Cable
  • Testing the Network
  • Post Installation operations


MODULE 2.2 - WINDOWS 2008 SERVER ADMINISTRATION (Active Directory Infrastructure)

CHAPTER 1: Configuring Domain Name System (DNS) for Active Directory

Configure zones

  • Dynamic DNS (DDNS), Non-dynamic DNS (NDDNS) and Secure Dynamic DNS (SDDNS);
  • Primary, Secondary, Active Directory Integrated, Stub;
  • forward lookup and reverse lookup zones

Configure DNS server settings

  • Forwarding;
  • root hints;
  • configure zone delegation;
  • disable recursion;
  • server scavenging

Configure zone transfers and replication
  • Configure replication scope (forestDNSzone; domainDNSzone);
  • incremental zone transfers
  • secure zone transfers

CHAPTER 2: Configuring the Active Directory infrastructure

Configure a forest or a domain

  • Remove a domain;
  • perform an unattended installation;
  • Active Directory Migration Tool (ADMT);
  • change forest and domain functional levels;
  • interoperability with previous versions of Active Directory;

Configure trusts

  • Forest trust;
  • selective authentication vs. forest-wide authentication;
  • transitive trust; external trust; shortcut trust;

Configure sites

  • Create Active Directory subnets;
  • configure sites infrastructure

Configure Active Directory replication

  • DFSR;
  • one-way replication;
  • Bridgehead server;
  • replication scheduling;

Configure operations masters

  • Seize and transfer;
  • backup operations master;
  • operations master placement;
  • Schema Master;

CHAPTER 3: Configuring Active Directory roles and services

Configure Active Directory Lightweight Directory Service (AD LDS)

  • Migration to AD LDS;
  • configure data within AD LDS;
  • configure an authentication server;
  • Server Core installation

Configure the read-only domain controller (RODC)

  • Replication;
  • Administrator role separation;
  • read-only DNS;
  • credential caching;
  • password replication;
  • read-only SYSVOL;
  • staged install

CHAPTER 4: Creating and maintaining Active Directory objects

Automate creation of Active Directory accounts

  • create computer, user and group accounts (scripts, import, migration);
  • offline domain join

Maintain Active Directory accounts

  • Manage computer accounts;
  • configure group membership;
  • account resets;
  • local vs. domain;
  • Protected Admin;
  • disabling accounts vs. deleting accounts;
  • creating organisational units (OUs);
  • delegation of control;
  • protecting AD objects from deletion;

Create and apply Group Policy objects (GPOs)
  • setting up Group Policies for Domain/OU
  • Enforce, OU hierarchy, block inheritance and enabling user objects;
  • group policy processing priority;
  • group policy filtering;

Configure GPO templates

  • User rights;
  • ADMX Central Store;
  • administrative templates;
  • security templates;
  • restricted groups;
  • security options;
 Deploy and manage software by using GPOs
  • Publishing to users;
  • assigning software to users;

Configure account policies

  • Domain password policy;
  • account lockout policy;
  • fine-grain password policies

Configure audit policy by using GPOs

  • audit account logon events;
  • audit policy change;
  • audit access privilege use;
  • audit object access;


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@ Benjie

May mga March schedules na pong nakapost for Monday to Friday. For weekend po ipopost namin soon dito sa aming website.
Good evening pa email naman po ng magiging course schedule kung magkakaron po this March? o iintayin papo matapos tong batch na to?
@ Lence

CSS NCII po ang exam. Thanks.
Inquire ko lang po kung what type of exam ang ibibigay niyo po dito sa training?
@ Dan

Once a week ang training for weekend schedule. Bale pili po kayo kung every Saturday or Sunday schedule ninyo.
Hi inquire lang po ako kng pwd pwd sat and sunday ung sched lang?
@ Cha

Certificate of completion ang makukuha ninyo after the training. Para magkaroon kayo ng tesda certificate kailangan maipasa ninyo ung assessment exam for NCII. More on hands-on/actual po ang training.
Tesda NC II ang certificate nito d po ba? Ano pagkakaiba kung sa tesda mismo ako kukuha ng course na to at dito sa inyo? Salamat
@ Cha

Kasama na ang exam fee dito sa CHS NCII training.
May additional pa po ba na babayaran para sa assessment?
@ jv tolentino

Ok isend po namin sa email ninyo.
Gud pm,.. Pa email po kung mgkno tuition prasa chs, fast track.. Ty
@ Cha

Yes, CSS po.
@ Christly Tejano

Last year nagmigrate ang CHS to CSS. Kung kukuha ka ng exam CSS na po.
Ano na po ituturo sa amin dito if mag enrol ako CSS na po? Thanks
ehh panu po yan sir ?
CHS po course
Ko if mag take ako ng exam sa
tesda what exam ang i tatake ko?
syang namn po kc ..

at pa answer nlang din po
kelan pa po nawla ung CHS course sa tesda ?
@ Christly Tejano

Yes, from CHS napalitan na po ng CSS.
@ Ian

Wala pong discount nakafixed na po ung fee.
wla na po ba ang CHS na course sa tesda?
ask ku lang po kc
sabi po ng prof namin
wla na raw po
CSS na rap po
sa CHS .
Wala po bang discount?
@ Ian

Hello, kasama po sa pag aaralan nyo ang assembly at disassembly ng computer. Thanks.
Hi. Tanong ko lang sa CHS II ba mag aassemble din kami ng PC or hindi na?
@ jay-r

We suggest na kunin nyo po ung PC Hardware and Software troubleshooting and repair training. Maganda ito sa mga walang knowledge or experience about computer.
@ wilson

Hindi po kami nagaassess ng exam for NCII exam. Try nyo pong maghanap ng assessment center na malapit sa inyong lugar.
pano po kng wala pa po akong experience sa about sa computer mahihirapan ba akong sumabay?
pwd poh b aq mag pa asses s inu i just want to take the exam without undergoing the training...
@ Kyle Batac

Pwede po kayong makisit in sa susunod na batch para makuha ninyo ung hindi nyo natake na topic.
Pano po if monday di ako makakapunta kase i have class? ung ojt ko kase thurs-friday. :(
@ ral

Currently, Saudi lan po ang nag-accept ng css ncII.
tanong ko lng po pwd po sa international ang css nc11
@ huarhen

Yes, pwede po kayong mag enroll dito sa TESDA (fast track). Meron po tayong open para sa weekdays schedule at mag pareserve na lang po kayo sa link na ito


Pareho lang po ang TESDA CHS NCII at Comptia A +. Ang pinagkaibahan lang po ay ang certification which is TESDA is local and Comptia A + ay international certification. Thanks.
pde ko ba i-take tong fast track?? may exp na ksi ako sa pc hardware and software troubleshooting, basic in networking.. ty
Weekdays po sana na sched.. TIA
Which course is better?.

TESDA Computer Hardware Servicing NCII or COMPTIA A+?
@ vvbq

Your welcome.
Ok, will do sir. Thanks po for the quick response.
@ vvbq

Ang TESDA CHS NCII fast track po kasi advisable dun sa mga may knowledge na about the course at nagrerefresh nalang. We suggest kunin mo ung separate course na PC assembly at PC LAN/WAN slow track kung wala kang any background. The same lang po ang mga topics ng fast track at slow track.
ang dilemma ko po kasi napansin ko na yung mga topics ng PC Assembly and PC LAN andun din sa Tesda CHS NCII with exam may dagdag pa nga yata. Kaso naman baka masyado fast paced yung Tesda CHS NCII na training na baka mauwi sa information overload bawat meeting.
Sana po masagot nyo para po sana maka save ng kaunti compared sa kukunin ko lahat yung 3 training. Thanks.
tsaka alin po dyan sa dalawa yung mas ma cocover lahat ng topics na kailangan namin to pass TESDA CERT.
Hi, ano po ba mas maganda kunin sa mga courses nyo regarding CHS NCII yung
#1. Magkahiwalay na PC Assembly and PC LAN.
#2. Yung Tesda CHS NCII with exam?
ano po mas sulit pero maiintindihan parin ang mga topics. Thanks.
@ Ralhp

Yes, more hands on ang training.
May hands-on activity po ba ito?
@ Aida A. Paraguison

Once a week lang po pag weekend schedule pili po kayo either every Saturday or Sunday. 40 hours ang duration ng course good for 7 meetings.
I am a T.L.E. teacher, gusto ko matutunan religiously ang computer hardware servicing at makakuha ng NC II. Kung Saturday and Sunday ang pwede na sked ko mga ilang sat and sun kaya bago ko matapos ang course kasi manggagaling pa ako ng region 2. thanks
@ Rannie F. Paule

one to two months for the OJT and located sa Blumentritt Espana. For the exam hihingi tayo ng schedule sa assessment center kung kailan.
how many days for the OJT? also for the Exam too... and where is the place , for the OJT?
@ rannie f. paule

40 hours duration of the course good for 5 meetings.
@ Leopoldo Bringas, Jr.

Pwede po kayong magpareserve online through this link . 40 hours ang duration ng course good for 5 meetings. Meron kaming Monday to Friday at every Saturday or Sunday schedule.
fast track" so how many days... it will done?
Hi. I am currently working as a Secretary in a government university here in Saudi. BSIT graduate ako, may Masters Degree sa Math, pero yung BSIT ko, hindi ako masyadong satisfied sa napag aralan ko, kasi pioneer kami, walang thesis, walang OJT. Now, gusto kong matuto ulit ng Troubleshooting ng PC. Most probably vacation ako ng December 2016. Implanning to inquire sa STI or AMA, pero since nakita ko na 'tong page na 'to, dito na lang ako. How can i schedule myself for a short course training and how long will it take me to finish the training. One month lang kasi ang vacation ko. Thank you!
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