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TESDA Computer Hardware Servicing NCII with Exam (Fast Track)



MODULE 1 - KB0101: PC Hardware & Software Troubleshooting & Repair w/ OJT


This Hands-On training teaches you everything you need to know to become an expert Technical Support Staff. It covers Basic to Advanced troubleshooting and servicing strategies. You need no further PC Repair training after completing this course. This course is an unselfish transfer of technology from CNCTC Inc through its experienced IT Trainers at a reasonable price. It is a two course training merge into one training.

This course will help you prepare for TESDA CHS NCII Assessment Exam


Instructor-led, Hands-On training approach.


  • Familiarity with Windows Operating System
  • High Level interest in learning

LIBRARY: Available




Chapter 1 - Introduction

• Common PC errors
• Types of Personal computers
• Identifying key parts of a Personal Computer
• Basic Software components
• Overview of PC Operations


• Types of PC case
• Functions of a CPU Case
• Front Panel connectors
• Removing CPU Case
• Cleaning the PC case
• PC Cooling System
• PC Cooling system maintenance
• Power Supply
• Common Power Supply problems

Chapter 3 - The PROCESSOR  

• Types of CPU dual
core, core 2 duo, quad core, i3, i5, i7 etc
• CPU socket/slot types
• Comparing different types of CPU (AMD / INTEL)
• How to identify CPUs physically
• Physical installation of CPU
• Installing CPU fan
• CPU Benchmarking
• CPU Overclocking
• Upgrading CPU
• CPU maintenance
• CPU cleaning procedures
• Troubleshooting & testing CPU using processor diagnostic test

Chapter 4 - The MOTHERBOARD

• Types of motherboards
• Motherboard layout, form factors
• Motherboard Identification
• Motherboard components
• Motherboard BUSSES
• Configuring motherboard jumper settings
• Upgrading motherboards
• Signs of trouble with the motherboard
• Common motherboard problems
• Motherboard Maintenance
• Motherboard Cleaning procedures
• Troubleshooting and testing motherboards                   

Chapter 5 -   The MEMORY

• Types of Memory
• Comparing different types of memory
• Memory identification
• Adding and Removing Memory
• Memory upgrading
• Memory Maintenance
• Memory cleaning procedures
• Determine failed memory devices using memory diagnostics test
• Troubleshooting RAM errors


• Types of hard drives
• Hard drive manufacturers
• Hard Drive Identification
• Identifying drive capacity
• Hard drive controllers
• Hard drive configuration (Master/Slave layout)
• Hard drive installation
• Upgrading to large Hard-disks
• Optimizing hard disk performance
• Hard drive maintenance
• Hard drives problems troubleshooting and repairing


• Expansion Slots
• Proper insertion of expansion card
• Replacing and removing expansion card
• PCIE / Display /Video or Graphics card
• Graphics adapter installation
• Adding ad Removing video card
• Display card Maintenance
• Display card cleaning
• Symptoms of trouble with display adapter
• Common problems of graphics adapter

Chapter 8 -   PC PORTS

• USB Port
• Symptoms of trouble with USB port
• Repairing common USB errors

Chapter 9 -   PC Assembly/Disassembly

• Safety Concerns
• Heat Factors
• Static Electricity
• Electro Static Discharge (ESD)
• Radio Frequency Interference
• AC Power
• Spikes, Brownouts, Blackouts
• Common errors occurring after PC Assembly
• Properly assemble a Personal Computer
• Properly disassemble a Personal Computer

Chapter 10 -   BIOS/CMOS Management

• Function of a BIOS
• Accessing CMOS Setup
• Navigating and Changing CMOS values
• Upgrading the BIOS
• Troubleshooting system faults using POST
• BIOS and POST codes
• Using POST audio and Video error codes
• Standard IBM POST error codes
• Determining what POST can not test

Chapter 11 -   Advance PC HARDWARE Servicing

• PC Troubleshooting strategy
• Designing a troubleshooting methodology
• Establishing where to begin the testing
• Determining common causes of failures
• Finding and isolating the board with the problem


Chapter 1 - Introduction

• Common Windows errors
• Desktop Operating Systems
• Network Operating Systems
• Overview of Windows Operating System
• Windows Boot Process
• Windows configuration files
• Windows core files
• Windows System Directories

Chapter 2 - Windows File Systems

• FAT (File Allocation Table)
• NTFS (New Technology File System)
• Types of File Systems (FAT16, FAT32, VFAT,
• File System Care
• Checking the drive for errors
• Supported File Systems of different versions of Microsoft Windows


• Hard disk configurations
• Hard disk partition
• Preparing a brand new hard drive
• Partitioning a Hard Drive
• Formatting a Hard Drive
• Deleting Hard Disk partitions
• Hard Disk Diagnostic test
• Repairing the Master Boot Record
• Fixing a damaged partition table
• Repairing Hard Disk with Bad Sectors

Chapter 4 - Operating System Installations and upgrades

• Hardware requirements
• Hardware compatibility
• Common errors during installation
• Installing Windows 7
• Installing Windows 8
• Installing Windows 10
• Upgrading your Operating System
• Dual Boot Installation

Chapter 5 - Hardware Device Driver Installation

• What is a Device driver?
• Function of a device driver
• Determining hardware model & manufacturer
• Where to find Hardware drivers
• Searching for drivers in the internet
• Installing device drivers (Video card, LAN card, Modem, printers etc..)
• Post-install operations

Chapter 6 - Software Installation

• Software compatibility
• Hardware requirements
• Dealing with failed installation
• Installation methods (Control Panel, Installer)
• Installing Software (MS-Office, Anti-Virus, Network games programs etc..)
• Software updates and Service packs
• Uninstalling Software
• Dealing with failed uninstallation
• Manual Removal of installed Software

Chapter 7 -   Virus Management: Detecting and Removing

• What is a virus?
• Types of virus
• Spyware, Adware, malware viruses
• Preventing Virus infections
• Protecting Key System files
• Checking for Macro viruses missed by anti-virus programs
• Protecting against script based virus.
• Symptoms of an infected computer                           
• Deciding what anti-virus program to install
• Installing Anti-Virus programs
• Installing Anti-Spyware, Malware and Adware program.
• Diagnosing, Treating and Removing Virus infections

Chapter 8 - DATA RECOVERY Concept  

• How disk drives work
• Understanding Tracks, Sectors, Cylinders and Clusters
• Master Boot Record
• Partition table
• Troubleshooting strategy concepts
• Running Scandisk to check for disk errors
• Correcting errors reported by scandisk
• Causes and symptoms of a corrupted FAT
• Repairing lost and cross-linked files
• Surviving Disk Disasters
• Understanding Disk error messages
• Creating emergency rescue disk
• Using Disk repair tools
• Recovering Files and Directories
• Recovering erased Files
• Transferring recovered files to backup disk
• Editing Disk sectors
• Reviving non-bootable disk
• Repairing the Master Boot Record
• Fixing a damaged partition table
• Dealing with accidental Reformatting
• Unformatting a drive
• Removing Disk Fragmentation
• Using Backup utility program
• Fixing common disk problems
• Solving ?Invalid drive specification

Chapter 9 - Configuring and Troubleshooting WINDOWS

• General Troubleshooting Methodology
• What to do when Windows failed to start
• Windows Plug n Play Architecture
• Windows boot files
• Windows Start-up process
• Troubleshooting Windows Start-up problems
• Dual booting Windows 7 with Windows 8/10
• Creating a bootable USB installer
• Solving common Windows errors
• Windows 7/10 Administrative Tools
• Computer Management Console (Adding, Editing and deleting partitions)
• System Tools, Services and applications


• Disk Partitioning Concept
• Disk Cloning Concept
• Advantages of Disk Cloning
• Issues to consider before cloning a drive
• Preparing for Disk Cloning
• Disk Cloning Software (XXclone)
• Disk Cloning using HIRENS
• Dealing with accidental or mistakenly cloned drive (Uncloning a drive)
• Common disk cloning errors
• Solving Disk Cloning failures


• Mini OS (xp / 7 Portable)
• Offline  Password Changer)
• Testing tools


• Virtual Machine Concept
• Creating a virtual machine
• Troubleshooting a virtual machine
• Rules and guidelines in creating a virtual machine

MODULE 2 - KB0103: PC LAN/WAN Setup & Windows 2008 Server Admin (Active Directory)


This HANDS-ON training gives you the knowledge and skills to design, build, configure and implement a Local Area Network/WAN. The training starts from the ground up, from planning to purchasing to designing and to cabling the network and to configuring the network so that it will be up and running. The training does not stop there because it includes Implementing, Configuring and Administering a Windows 2008 Active Directory Infrastructure It teaches you all you need to know to administer a Windows 2003 Network.

This course will help you prepare for TESDA CHS NCII Assessment Exam


Instructor-led, Hands-On training approach.


PC Hardware and Software Troubleshooting and Repair Training



Chapter 1: Introduction to Local Area Network

  • Defining a Local Area Network
  • Application of PC Networking
  • Organization-wide computing
  • Workgroup computing
  • Resource sharing
  • Distance Learning
  • FTP and Web Access
  • Differentiating LAN, MAN and WAN
  • Network Standards
  • Network Operating Systems (NOS)
  • Characteristics of a NOS
  • Desktop Operating Systems (Client Operating System)                  

Chapter 2: Understanding Network components for LAN connectivity 

  • Client for Microsoft Networks
  • Network Adapter
  • Network Protocol (TCP/IP)
  • File and Printer sharing for Microsoft Networks

Chapter 3: Configuring Network components

  • Installing Client for Microsoft Networks
  • Installing Network Adapter
  • Installing and configuring TCP/IP
  • Installing File and Printer Sharing for Microsoft
  • Networks
  • Setting Workgroup names and Computer names
  • Common errors in building a Network
  • Solving Network Connection problems

Chapter 4: TCP/IP & Subnetting

  • TCP/IP Overview
  • Function of TCP/IP in a Network
  • Static and Dynamic IP Addresses
  • Class A, B, C and D
  • Differentiating IP address classes
  • Network ID's and Hosts
  • Choosing Private IP addresses
  • Assigning IP addresses
  • IP Subnetting
  • Subnetting Class A, B & C address
  • Defining Subnet Masks
  • Troubleshooting TCP/IP
  • Using Network utilities (ping, tracert, ipconfig, arp,
  • nbtstat etc..)


  • Overview of the Internet
  • Internet Service Providers (ISP)
  • Requirements for Internet connection (Modem, Tel.
  • Line, ISP account)
  • Dial-up Internet connection
  • Broadband Internet connection (Cable/DSL)
  • Dial-up Internet connection setup
  • Cable and DSL internet connection setup
  • Common errors in connecting to the Internet
  • Solving common internet connection failures
  • Sharing Internet Connection using a ROUTER
  • Configuring a DSL Router
  • Managing IP address of DSL Router
  • Configuring the embedded DHCP server in the Router
  • Managing advanced features of the Router
  • Sharing Internet Connection using Wingate software
  • Configuring the Wingate server
  • Configuring the Wingate client
  • Testing for internet connection of the network
  • Common Internet sharing problems
  • Solving Internet connection errors


  • LAN Standards
  • Multi-LAN Networks and configuration
  • Backbone Designs
  • High-Speed LAN
  • Defining LAN requirements
  • Determining user needs
  • Network Hardware
  • Network Topology (Star, Bus, Ring and Tree)
  • Cabling the Network
  • Testing the Cable
  • Testing the Network
  • Post Installation operations


MODULE 2.2 - WINDOWS 2008 SERVER ADMINISTRATION (Active Directory Infrastructure)

CHAPTER 1: Configuring Domain Name System (DNS) for Active Directory

Configure zones

  • Dynamic DNS (DDNS), Non-dynamic DNS (NDDNS) and Secure Dynamic DNS (SDDNS);
  • Primary, Secondary, Active Directory Integrated, Stub;
  • forward lookup and reverse lookup zones

Configure DNS server settings

  • Forwarding;
  • root hints;
  • configure zone delegation;
  • disable recursion;
  • server scavenging

Configure zone transfers and replication
  • Configure replication scope (forestDNSzone; domainDNSzone);
  • incremental zone transfers
  • secure zone transfers

CHAPTER 2: Configuring the Active Directory infrastructure

Configure a forest or a domain

  • Remove a domain;
  • perform an unattended installation;
  • Active Directory Migration Tool (ADMT);
  • change forest and domain functional levels;
  • interoperability with previous versions of Active Directory;

Configure trusts

  • Forest trust;
  • selective authentication vs. forest-wide authentication;
  • transitive trust; external trust; shortcut trust;

Configure sites

  • Create Active Directory subnets;
  • configure sites infrastructure

Configure Active Directory replication

  • DFSR;
  • one-way replication;
  • Bridgehead server;
  • replication scheduling;

Configure operations masters

  • Seize and transfer;
  • backup operations master;
  • operations master placement;
  • Schema Master;

CHAPTER 3: Configuring Active Directory roles and services

Configure Active Directory Lightweight Directory Service (AD LDS)

  • Migration to AD LDS;
  • configure data within AD LDS;
  • configure an authentication server;
  • Server Core installation

Configure the read-only domain controller (RODC)

  • Replication;
  • Administrator role separation;
  • read-only DNS;
  • credential caching;
  • password replication;
  • read-only SYSVOL;
  • staged install

CHAPTER 4: Creating and maintaining Active Directory objects

Automate creation of Active Directory accounts

  • create computer, user and group accounts (scripts, import, migration);
  • offline domain join

Maintain Active Directory accounts

  • Manage computer accounts;
  • configure group membership;
  • account resets;
  • local vs. domain;
  • Protected Admin;
  • disabling accounts vs. deleting accounts;
  • creating organisational units (OUs);
  • delegation of control;
  • protecting AD objects from deletion;

Create and apply Group Policy objects (GPOs)
  • setting up Group Policies for Domain/OU
  • Enforce, OU hierarchy, block inheritance and enabling user objects;
  • group policy processing priority;
  • group policy filtering;

Configure GPO templates

  • User rights;
  • ADMX Central Store;
  • administrative templates;
  • security templates;
  • restricted groups;
  • security options;
 Deploy and manage software by using GPOs
  • Publishing to users;
  • assigning software to users;

Configure account policies

  • Domain password policy;
  • account lockout policy;
  • fine-grain password policies

Configure audit policy by using GPOs

  • audit account logon events;
  • audit policy change;
  • audit access privilege use;
  • audit object access;


with FREE Flowing Coffee

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So bukod sa 40 hrs na training may ojt pa na kayo ang magpprovide tama po ba? Yung exam po sa ncii kasama po ba dito??
Pwd po bang d na mag undergo sa OJT? Teacher po kc ako sa deped may NCII na rin ako sa CHS pero expired na at napalitan na rin ng CSS kaya need ko magtraining ulit
@ Cha

300 to 500 hours ang duration ng OJT. Mga 1 to 2 months.
Ilang days po ang OJT?
@ Ralph Russel Pabilonia

Yes po kami din.
Good day! Ask ko lang po kung kayo din po magproprovide ng OJT for the students. Thanks
@ Lawrence Adrian

For installment basis 7500 ang down payment then sa midway ng training ung remaining balance na 7000. Yes iba ung certificate of completion na makukuha ninyo sa amin after ng training at makakakuha rin kayo ng certificate galing tesda once na maipasa po ninyo ung NCII exam.
Hi! Ask ko lang po yung breakdown nung payment sa installment scheme. I mean after nung downpayment, How much yung babayaran and kailan?

One more thing po. Clarify ko lang po. After nung training, Iba pa po yung certificate na ibibigay niyo for completion at yung makukuha sa Tesda pag naipasa yung exam nila?

Thank you po and God Bless!
@ jenny

Yes, this course still available next year. You can make your reservation online this link
do you have the schedule for this same course next year. if you have already schedule and its payment please let me know.i really really need to attend this kind of course.can please send me the details. i will really appreciate if you could give me. i cant attend this year because of some very important activity.please sen me as well the complete address.thank you and God bless. In Christ,
Sr. Ma. Jenny
@ Adrian Estrojedo

Wala po kaming branch sa General Santos City. Located po kami sa Espana Manila and Buendia Makati.
@ joseph eliot

Wala po kaming branch sa Tagum City. Located po kami sa Espana Manila and Buendia Makati.
Is it available at General Santos City?
meron po ba dito sa tagum city CHS NCII
@ ramon briones

Tumwag po kayo sa Tesda office itanong ninyo kung anong mga assessment center na malapit sa inyong lugar.

good gay need ko na po kasi ng ncII certificate para sa application ko sa afp anu po kaya pinaka mabilis na paraan para maka kuha ng certification galing tesda...ung pinaka malapit po na pag examan para makakuha ng ncII?..... thanks and god bless
@ James Delos Santos

Yes, may makukuha kayong certificate of completion after the training.
meron po ba certificate after ng training?
@ ramon briones

Hindi po kami nagaassess ng exam.
good day po meron po ba kayung assessment ngaun month na to pa send na lang po ng tel. no. niyu
@ nhelboy

Unfortunately, wala po kaming branch sa Cebu. Located kami sa Espana, Manila and Buendia, Makati.
hello good day. may branch po kayo sa cebu?thanks po
@ Mark

Wala po kaming branch sa Surigao City. Located kami sa Espana, Manila and Buendia, Makati.
kelan po kaya ito mggng available sa Surigao Ctiy?
@ Leander

Ok noted.
Css na rin ba ituturo nyo.? Pag matapos ang course saan recommended nyo na assessment center? Please email
@ Jollie Ann C. Ibasan

Yes, you are qualified to take the training as long as you have knowledge in familiarity with Windows Operating System and High Level interest in learning.
@ Scott Nichol Baylosis

Opo pwede kayong magenroll sa amin. Gawa po kayo ng reservation sa link na to
I am BS Management Accounting Grad. And I need to learn computer servicing for my Computer Shop Business. Am I qualified for this course?? Or do I need to enroll another tesda course first as pre requisite for this. Can you kindly enlighten me on this. Thank you.
Pwede po ba mag apply sa computer hardware servicing na walang diploma?
@ Gal

Unfortunately wala po kaming branch sa Las Piņas. CNCTC office is located in Espaņa Manila and Buendia Makati. P14,000 po ang course fee for the 40 hrs na training. Thank you.
Tanong ko lang po may malapit po ba na tesda dito sa las piņas at lahat lahat na po ba na gagastusin ay 14k for every semester po ba ito?

Pwede po pero nagbago na ang exam may kasama ng Windows Server 2008 active directory. Ang range ng exam fee is 1000 to 1200 depende sa assessment center.
Pano kung Aug 2013 pa natapos yung CHS training pwede bang makapagpaschedule ng exam? And kung pwede magkano na din. TIA
@ Jaziel V. Tanael

Yes, kasama na ung exam fee. After the training hihingi tayo ng schedule ng exam sa assessment center then inform po namin kayo kung may schedule na.
After po ba matapos ng training, makakapagexam na po sa tesda for CSS II? At kasama na sa tuition yung fee for exam sa tesda?
@ Renante Montes

Unfortunately, wala po kaming branch sa Negros accidental. Located lang kami sa Espana, Manila and Buendia, Makati.
do we have NHS class in negros occ? and pd po ba 8 hrs a week lang weekends probably?
Ano Po Ung Pwedeng Course Xkin .. Kc po wla Aqng experience pa About Computer ... Mhirap po va Mkisabay Xa Mga Taong My experience Nah?
@ angelica

Pwede po kayong magtake ng training sa amin. Gawa po kayo ng inyong reservation online sa link na to
Hello.ask ko lang po kung San ako pwede mag train ulit about chs kc po medyo limot kuna re assets po ako ulit nka level 3 LNG po ako.tnx po.
@ chuck

Baka sa March 28 pero hindi pa sigurado yan. Inform po namin kayo if sure na yung date. Thanks.
may schedule na po ba nang exam sa tesda? chuck po ito former trainee. thanks!
@ Dennis

For NCII training kailangan ninyo pong itake ang PC Troubleshooting at PC Networking. Thanks.
Gusto ko po kumuha ng course para NCII exam.. ano po ba ang course na kukunin para makapag exam po ako ng NCII?
@ Gino

Yes, pwede po kayong magtake ng NCII exam. Certificate galing sa tesda na nakapasa kayo for NCII exam ang makukuha ninyo hindi diploma.
Hi, Tesda grad po ako. Course ko Information Technology and may 8years Experience as IT Support , Pwede po na akong mag Exam na lang para makakuha ng Diploma? and if ever po anong equivalent nun sa college? Need ko po kc magkaroon ng Diploma pra mapromote sa Higher Position sa work. Thanks

Kaya ba yan 6 months na Klase na kada Linggo lang ang klase,4 Hours Kada week!??
@ Razell

Yes pwede kayong magtake ng NC exam. Hanap po kayo ng assessment center na malapit sa inyong lugar.
Sir graduate po ako ng com.prog, hindi po ako nakakuha ng exam ng NC . Pwede ba ako mag take ng exam pra mgkaron ng certipicate
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