Call Center Training Course

COURSE DESCRIPTION

This course offers a brief introduction to the responsibilities of a call center agent, whether you work from home, a customer service department, or an independently based call center. It will cover some of the basic do’s and don’ts of telephone etiquette, how to answer calls, and the impact your own tone and attitude can have on callers and also giving problem-solving techniques to help you provide quality and excellent services to customers.

COURSE OUTCOME

• Be familiar in dealing with difficult customers
• Demonstrate mastering communication skills
• Provide excellence in phone service
• Effectively manage customer call service position
• Demonstrate telephone etiquette
• Know how to deal with diversity issues
• Offer techniques for dealing with difficult calls

COURSE OUTLINE

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