All Courses

ITIL Certification Training

Advance you Career. We're here to help

ITIL Foundation v3

/ / ITIL Courses
ITIL Foundation

Key Features

  • 3 days Instructor-Led Live Online Classroom
  • Live Webex Virtual Class in Learning Management System
  • Access to Remote Lab PC for Hands-On activities
  • Unlimited Practice exams
  • Integrated Courseware in the Learning Management System
  • Step by Step guide for challenging hands-on lab activities
  • Flexible Schedules – Both Weekdays and Weekends Classes 
  • Get Trained by ITIL Foundation v3 Certified Expert Trainer with Over 15 Years of Industry Experience
  • No. 1 Training Center for ITIL Foundation v3 Courses
  • E-learning Access for Pre-course and Post Training Support 
  • Best Price Guaranteed for ITIL Foundation v3 Courses

Key Features

  • 3 days Instructor-Led Face to Face Classroom training
  • We are a TESDA Registered Training Center
  • Offering Flexible Schedules – Both Weekdays and Weekends Classes
  • Get Trained by ITIL Foundation v3 Certified Expert Instructor with Over 15 Years of Industry Experience
  • No. 1 Training Center for ITIL Foundation v3 Courses
  • We Guarantee Best Price for ITIL Foundation v3 Courses

Key Features

  • Gain the technical skills needed in the workplace. 1 on 1 training is the best way to learn
  • Quickest way to master any of our course offerings.
  • Experience superb hands-on laboratory activities and unobstructed attention from your trainer.
  • Guaranteed to start the Training


[testimonials_slider category=”itil-courses” rotate_per_page=true show_controls=true]

About the Course:

The course covers the Service Life cycle of ITIL which consists of the five phases the Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The Service Life cycle organizes activity around services as the services move from concept through the live environment and into retirement. It will also discuss the Core Concepts; the services delivering value to customers without requiring the customer to own specific cost and risks; the Service Management that specialized capabilities for delivering value to customers in the form of services.


58: ITIL® 2011 Foundation- 358 USD

Entry Requirements:

with supervisory or managerial roles


Upon completion of the course, trainees will be qualified to be an ITIL Manager.


ITIL v3 Syllabus

ITIL Introduction

  • ITIL Defined
  • Who needs ITIL?
  • Outline of Topics
  • Key Players
  • Foundation Certificate

IT Infrastructure Library

  • ITIL Background
  • ITIL version 3 books
  • Benefits of ITIL
  • Potential Pitfalls

IT Service Management Concepts

  • Service Management Defined
  • Services and Quality
  • Organization and Policies
  • Process Management

Service Desk Support

  • SD vs. Help Desk and Call Center
  • Functions and Activities of SD
  • Types of SD Rollouts
  • Service Desk Personnel
  • Critical Success Factors

Incident Management

  • Overview of Incident Management
  • Incident Lifecycle
  • Incident Escalation
  • Functional vs. Hierarchical Escalation
  • Benefits, Costs, and Challenges

Problem Management

  • Problems Defined
  • Problem Management vs. Incident Management
  • Goals and Objectives
  • Problem Management Processes
  • The Problem Manager

Change Management

  • CM in a nutshell
  • Key Terminology
  • CM Actions
  • Change Manager Role

Release Management

  • Release Management Basics
  • Goals of RM
  • Release Types
  • Release Management Processes

Configuration Management

  • Concepts and Objectives
  • Benefits of Configuration Management
  • Configuration Management Activities
  • Costs and Problems

SLA Management

  • Key Terminology
  • Goals and Scope of SLM
  • Costs vs. Benefits
  • The SLM Process
  • The Service Level Manager

IT Services Financial Management

  • Basic Concepts
  • Types of Costs
  • Goals of ITSFM
  • Processes and Activities
  • Possible pitfalls

    Capacity Management

  • Basic Terminology
  • Benefits of Capacity Management
  • CM Subprocesses
  • Capacity Management Activities
  • Costs and Related Issues

Availability Management

  • Availability Management in a nutshell
  • 3 key principles of Availability
  • Basic availability concepts
  • The Availability Process and Activities
  • Methodologies

IT Service Continuity Management

  • Overview
  • Types of Disasters
  • 4-Phase Process
  • Costs and Potential Problems

IT Security Management

  • The Big Picture (Terminology)
  • Security Controls
  • Security Management Process
  • Security and the SLA
  • Costs and Possible Pitfalls

Next Level Course

[events_list scope=”future” post_id=”17931″]#_EVENTDATES<br>[/events_list]ITIL Foundation v4

Call Us for more information

Tel: +632-87362032 /+632-87356579

Smart: 09073576583 / 09993302327

Globe: 09776468236 / 09776932556

Request Course Quotation

Virtual/Webex Learning

Take advantage of CNCTC ‘s latest interactive Instructor-Led Live Online Training. Online Courses are delivered using WebEx to bring the classroom to your home or at your workplace and can be accessed directly on your own computer with an internet connection. By using Cisco’s WebEx, and integrating our Computer lab facilities, we can provide a near-classroom experience remotely to your own location of choice. Register Now!