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ITIL v4 Certification Course

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ITIL Foundation v4

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ITIL Foundation

Key Features

  • 2.5 days Instructor-Led Live Online Classroom
  • Webex Virtual Class for interactive near classroom experience
  • Access to Remote Lab PC for Hands-On activities
  • Unlimited Practice exams
  • Integrated Courseware in the Learning Management System
  • Step by Step guide for challenging hands-on lab activities
  • Flexible Schedules – Both Weekdays and Weekends Classes 
  • Get Trained by ITIL Foundation v4 Expert Trainer with Over 15 Years of Industry Experience
  • No. 1 Training Center for ITIL Foundation v4 Courses
  • E-learning Access for Pre-course and Post Training Support 
  • Best Price Guaranteed for ITIL Foundation v4 Courses

Key Features

  • 3 days Instructor-Led Face to Face Classroom training
  • We are a TESDA Registered Training Center
  • Offering Flexible Schedules – Both Weekdays and Weekends Classes
  • Get Trained by ITIL Foundation v4 Expert Instructor with Over 15 Years of Industry Experience
  • No. 1 Training Center for ITIL Foundation v4 Courses
  • We Guarantee Best Price for ITIL Foundation v4 Courses

Key Features

  • Gain the technical skills needed in the workplace. 1 on 1 training is the best way to learn
  • Quickest way to master any of our course offerings.
  • Experience superb hands-on laboratory activities and unobstructed attention from your trainer.
  • Guaranteed to start the Training


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About the Course:

This ITIL v4 training is designed to equip attendees with an extensive understanding of the ITIL 4 principles and help them improve their work and the work of their organization as a whole with the guiding principles of ITIL 4. In addition, the course will enhance your skills in ITIL v4 and covers the world’s best practice framework for IT to incorporate many new ways of working efficiently in the IT industry. It covers all core aspects of the ITIL Framework and how to use it to improve the quality of services you deliver to your customers.


ITIL® 4 Foundation- 338 USD

Course Prerequisite:

Working knowledge in IT Management


Upon completion of the course, trainees will be qualified to be an ITIL Manager.


ITIL Foundation v4 Syllabus

Chapter 1: ITIL 4 Overview

  • Introduction to ITIL
  • Key Concepts of ITIL

Chapter 2: The ITIL Framework

  • The Four Dimensions of Service Management
  • The ITIL Service Value System (SVS)
  • Value and Value Co-Creation
  • Value: Service, Products, and Resources
  • Service Relationships
  • Value: Outcomes, Costs, and Risks

Chapter 3: The ITIL Guiding Principles

  • The Seven Guiding Principles
  • Applying the Guiding Principles
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate

Chapter 4: The Four Dimensions of Service Management

  • Organisations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors and Pestle Model

Chapter 5. The ITIL Service Value System (SVS)

  • Overview of Service Value System
  • Overview of the Service Value Chain
  • Governance
  • The Service Value Chain
  • ntroduction to Continual Improvement
  • The Continual Improvement Model
  • Relationship between Continual Improvement and Guiding Principles

Chapter 6: Key ITIL Practices

  • Purpose of ITIL Practices
  • The Continual Improvement Practice
  • The Change Enablement Practice
  • The Incident Management Practice
  • The Problem Management Practice
  • The Service Request Management Practice
  • The Service Desk Practice
  • The Service Level Management Practice
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management

Chapter 7: Other ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices


(₱18500) ₱ 14800
(USD260]) USD219


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Take advantage of CNCTC 's latest interactive Instructor-Led Live Online Training. Online Courses are delivered using WebEx to bring the classroom to your home or at your workplace and can be accessed directly on your own computer with an internet connection. By using Cisco’s WebEx, and integrating our Computer lab facilities, we can provide a near-classroom experience remotely to your own location of choice. Register Now!