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PC Hardware and Software Troubleshooting and Repair w/ OJT


COURSE DURATION : 30hrs of HANDS-ON Training & 30-500hrs of OJT (optional)


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This Hands-On training teaches you everything you need to know to become an expert Technical Support Staff. It covers Basic to Advanced troubleshooting and servicing strategies. You need no further PC Repair training after completing this course. This course is an unselfish transfer of technology from CNCTC Inc through its experienced IT Trainers at a reasonable price. It is a two course training merge into one training.

This course will help you prepare for TESDA CHS NCII Assessment Exam


Instructor-led, Hands-On training approach.


  • Familiarity with Windows Operating System
  • High Level interest in learning

LIBRARY: Available




Chapter 1 - Introduction

• Common PC errors
• Types of Personal computers
• Identifying key parts of a Personal Computer
• Basic Software components
• Overview of PC Operations


• Types of PC case
• Functions of a CPU Case
• Front Panel connectors
• Removing CPU Case
• Cleaning the PC case
• PC Cooling System
• PC Cooling system maintenance
• Power Supply

Common Power Supply problems

Chapter 3 - The PROCESSOR  

• Types of CPU dual core, core 2 duo, quad core, i3, i5, i7 etc
• CPU socket/slot types
• Comparing different types of CPU (AMD / INTEL)
• How to identify CPUs physically
• Physical installation of CPU
• Installing CPU fan
• CPU Benchmarking
• CPU Overclocking
• Upgrading CPU
• CPU maintenance
• CPU cleaning procedures
• Troubleshooting & testing CPU using processor diagnostic test

Chapter 4 - The MOTHERBOARD

• Types of motherboards
• Motherboard layout, form factors
• Motherboard Identification
• Motherboard components
• Motherboard BUSSES
• Configuring motherboard jumper settings
• Upgrading motherboards
• Signs of trouble with the motherboard
• Common motherboard problems
• Motherboard Maintenance
• Motherboard Cleaning procedures
• Troubleshooting and testing motherboards                   

Chapter 5 -   The MEMORY

• Types of Memory
• Comparing different types of memory
• Memory identification
• Adding and Removing Memory
• Memory upgrading
• Memory Maintenance
• Memory cleaning procedures
• Determine failed memory devices using memory diagnostics test
• Troubleshooting RAM errors


• Types of hard drives
• Hard drive manufacturers
• Hard Drive Identification
• Identifying drive capacity
• Hard drive controllers
• Hard drive configuration (Master/Slave layout)
• Hard drive installation
• Upgrading to large Hard-disks
• Optimizing hard disk performance
• Hard drive maintenance
• Hard drives problems troubleshooting and repairing


• Expansion Slots
• Proper insertion of expansion card
• Replacing and removing expansion card
• PCIE / Display /Video or Graphics card
• Graphics adapter installation
• Adding ad Removing video card
• Display card Maintenance
• Display card cleaning
• Symptoms of trouble with display adapter
• Common problems of graphics adapter

Chapter 8 -   PC PORTS

• USB Port
• Symptoms of trouble with USB port
• Repairing common USB errors

Chapter 9 -   PC Assembly/Disassembly

• Safety Concerns
• Heat Factors
• Static Electricity
• Electro Static Discharge (ESD)
• Radio Frequency Interference
• AC Power
• Spikes, Brownouts, Blackouts
• Common errors occurring after PC Assembly
• Properly assemble a Personal Computer
• Properly disassemble a Personal Computer

Chapter 10 -   BIOS/CMOS Management

• Function of a BIOS
• Accessing CMOS Setup
• Navigating and Changing CMOS values
• Upgrading the BIOS
• Troubleshooting system faults using POST
• BIOS and POST codes
• Using POST audio and Video error codes
• Standard IBM POST error codes
• Determining what POST can not test

Chapter 11 -   Advance PC HARDWARE Servicing

• PC Troubleshooting strategy
• Designing a troubleshooting methodology
• Establishing where to begin the testing
• Determining common causes of failures
• Finding and isolating the board with the problem


Chapter 1 - Introduction

• Common Windows errors
• Desktop Operating Systems
• Network Operating Systems
• Overview of Windows Operating System
• Windows Boot Process
• Windows configuration files
• Windows core files
• Windows System Directories

Chapter 2 - Windows File Systems

• FAT (File Allocation Table)
• NTFS (New Technology File System)
• Types of File Systems (FAT16, FAT32, VFAT,
• File System Care
• Checking the drive for errors
• Supported File Systems of different versions of Microsoft Windows


• Hard disk configurations
• Hard disk partition
• Preparing a brand new hard drive
• Partitioning a Hard Drive
• Formatting a Hard Drive
• Deleting Hard Disk partitions
• Hard Disk Diagnostic test
• Repairing the Master Boot Record
• Fixing a damaged partition table
• Repairing Hard Disk with Bad Sectors

Chapter 4 - Operating System Installations and upgrades

• Hardware requirements
• Hardware compatibility
• Common errors during installation
• Installing Windows 7
• Installing Windows 8
• Installing Windows 10
• Upgrading your Operating System
• Dual Boot Installation

Chapter 5 - Hardware Device Driver Installation

• What is a Device driver?
• Function of a device driver
• Determining hardware model & manufacturer
• Where to find Hardware drivers
• Searching for drivers in the internet
• Installing device drivers (Video card, LAN card, Modem, printers etc..)
• Post-install operations

Chapter 6 - Software Installation

• Software compatibility
• Hardware requirements
• Dealing with failed installation
• Installation methods (Control Panel, Installer)
• Installing Software (MS-Office, Anti-Virus, Network games programs etc..)
• Software updates and Service packs
• Uninstalling Software
• Dealing with failed uninstallation
• Manual Removal of installed Software

Chapter 7 -   Virus Management: Detecting and Removing

• What is a virus?
• Types of virus
• Spyware, Adware, malware viruses
• Preventing Virus infections
• Protecting Key System files
• Checking for Macro viruses missed by anti-virus programs
• Protecting against script based virus.
• Symptoms of an infected computer                           
• Deciding what anti-virus program to install
• Installing Anti-Virus programs
• Installing Anti-Spyware, Malware and Adware program.
• Diagnosing, Treating and Removing Virus infections

Chapter 8 - DATA RECOVERY Concept  

• How disk drives work
• Understanding Tracks, Sectors, Cylinders and Clusters
• Master Boot Record
• Partition table
• Troubleshooting strategy concepts
• Running Scandisk to check for disk errors
• Correcting errors reported by scandisk
• Causes and symptoms of a corrupted FAT
• Repairing lost and cross-linked files
• Surviving Disk Disasters
• Understanding Disk error messages
• Creating emergency rescue disk
• Using Disk repair tools
• Recovering Files and Directories
• Recovering erased Files
• Transferring recovered files to backup disk
• Editing Disk sectors
• Reviving non-bootable disk
• Repairing the Master Boot Record
• Fixing a damaged partition table
• Dealing with accidental Reformatting
• Unformatting a drive
• Removing Disk Fragmentation
• Using Backup utility program
• Fixing common disk problems
• Solving ?Invalid drive specification

Chapter 9 - Configuring and Troubleshooting WINDOWS

• General Troubleshooting Methodology
• What to do when Windows failed to start
• Windows Plug n Play Architecture
• Windows boot files
• Windows Start-up process
• Troubleshooting Windows Start-up problems
• Dual booting Windows 7 with Windows 8/10
• Creating a bootable USB installer
• Solving common Windows errors
• Windows 7/10 Administrative Tools
• Computer Management Console (Adding, Editing and deleting partitions)
• System Tools, Services and applications


• Disk Partitioning Concept
• Disk Cloning Concept
• Advantages of Disk Cloning
• Issues to consider before cloning a drive
• Preparing for Disk Cloning
• Disk Cloning Software (XXclone)
• Disk Cloning using HIRENS
• Dealing with accidental or mistakenly cloned drive (Uncloning a drive)
• Common disk cloning errors
• Solving Disk Cloning failures


• Mini OS (xp / 7 Portable)
• Offline  Password Changer)
• Testing tools


• Virtual Machine Concept
• Creating a virtual machine
• Troubleshooting a virtual machine
• Rules and guidelines in creating a virtual machine


with FREE Flowing Coffee

 Cash Installment  Downpayment  Due Date  Manual 
 Php 6,000  Php 6,500  Php 3,500  Midway of Training  Free


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@ Han

Yes, we do have online training. The fee is 6000 pesos in cash, 30 hours duration, good for 5 meetings.
Hi, do you have this course online and how much it gnat cost?
1. How can I have the OJT if I am working?
2. How about the OJT schedule to complete the 500 hrs?
3. Is it a company OJT?
4. Is the OJT also provide the certification aside from the course certificate?
@ mary joy allago

Minimum of 3 and maximum of 10 participants para makapagstart ang training.
ano po ba minimum at maximum para magstart ang klase ?
@ mary joy allago

Itetext or tatawagan po namin kayo. Pwede po kayong gumawa ng inyong reservation online through this link
paano mo malalaman kung tuloy ang klase ?
@ Madz

Yes, pwede po kaming magopen ng every Sunday, 9am to 3pm schedule sa Espana, Manila.
Hi Ma'am/Sir,
Good day! Pwede po ba magrequest ng Sunday(9am-3pm) schedule sa Espana?
4 po ang participants.
@ Kenneth

No requirements needed upon enrollment. Pwede po kayong magenroll even on the day ng training. Pareserve nalang po muna kayo online sa link na to para mainform ka namin kung tuloy o hindi ang class.
Hi po! Ask ko lang po kapag mag eenroll ka, anu-ano po yung mga requirements? Kapag po ba pumunta sa office, matatapos na yung enrollment process that day? Ill be coming from Pampanga pa po kasi. Thank you po. :)
@ Michelle

Monday to Saturday po ang schedule ng OJT.
Hello po. may OJT po ba ng Sat and Sunday?
@ Genz

Yes pwede po kayong magOJT ng 1 to 2 days a week.
@ faiz pangcoga

Located lang po ang aming training center sa Espana, Manila at Buendia, Makati.
I'm interested sa OJT. I have a job dn kc, pero weekdays ang dayoff ko. Pede ba ako mkapag OJT kht 1-2 days a week lng?
mayron ba dito yan tesda ganyan na course? pls reply asap
@ Nixz Caluza

Wala pong requirements upon enrollment. Makakareceive po kayo ng certificate of completion after the training.
Meron po ba certificate of completion pag na tapos po ang training plus ano po mga requirements pag eenroll ko tong short course nio?
@ arnulfo acedera

Hindi po kami nagbebenta ng libro.
may bilihan ba ng libro dyan ???
@ Anon

Kailangan nyo din pong kunin ang PC Networking course para makapag take ng assessment exam. Thank you.
@ Anon

Wala pong requirements na kailangan dalhin sa pag-eenroll. Ayos lang po kung wala pa po kayong background sa PC Repair. 300-500 po ang OJT. Mapag-aaralan po lahat ng modules at madidiscuss po ng buo ang topic.

Thank you.
May assessment exam ba after ng course duration?
Ano po mga requirements para makapag enroll? Okay lang ba if walang background sa pc repair? Ilan hrs bagk matapos po yung ojt? Tska yung 2 module ba nadidiscuss ng buo?
@ Michelle

Hi :D, yes meron pong open ng Saturday 9AM to 3PM sa Espana Manila ng July 30, 2016.
Hello Po :) may Saturday 9AM-3PM August schedule po ba na sked for Espana, Manila venue?
@ Anon

Wala na pong babayaran. Kami ang magpoprovide kung saan kayo mag OOJT. Sampaloc area ang OJT.
Hi! Papaano yung OJT nito? May additional payment ba kung mag oOJT? And saan mag oOJT kung sakali? Kami ba ang maghahanap ng pagoOJThan or kayo ang magproprovide?
@ Seth

Wala pong age limit. Pwede po kayong magenroll sa course na to. You can make a reservation online through this link
Hello! Do you have age limit? Can someone currently studying (Senior high) be enrolled? Kulang ang pagaaralan namin this year and I want to be advance
@ joseph

Minimum of 3 participants bago magstart ang class.
Kht isa lng ang ng enroll sa course..matutuloy parin b ung class.
@ Jayjay

Ayos lang naman po kung wala pang background as long as willing po talagang matuto sa hands on training. Thank you.
Ok lang ba na walang background?
@ Aica

Ok po magstart na po ang training sa Monday, June 20 sa Espana, Manila.
@ zen

After this course kailangan rin po ninyong itake ung PC Networking and Windows 2008 Server training then pwede na po kayong magtake ng NCII exam. No requirements needed upon enrollment.

Sige po i-transfer niyo nalang po ako sa Espaņa Manila.

Thanks po.

Puede po ba makapag-exam sa TESDA CHS NCII after ng course na ito? Ano po requirements sa pag-enroll? Need po ba ng birth certificate, or entrance exam para mag-enroll?
@ Aica

Good day, as of now ikaw pa lang po ang enroll sa Buendia Makati. Ask ko po kung pwede kayong mag transfer sa Espana Manila. Thanks.
Hi goodmorning,

Tuloy po ba yung training sa June 20 - June 24 sa Makati, ako po yung enrolled dun.

Thanks in advance
@ Jun Jadol

Ang next schedule is on June 11 to July 09, 2016 sa Buendia, Makati. Gawa po kayo ng inyong reservation online through this link
@ patrick

Yes, makakakuha kayo ng certificate of completion after the training. Kung balak ninyong kumuha ng NCII exam kailangan marunong din po kayo or ienroll ninyo ang PC LAN/WAN Setup and Windows 2008 Server Active Directory Infrastructure Administration course.
Kpg natapos ba itong short course na ito my certificate po ba ito at magexam pagtapos?
@ jackie

Hi ma'am, Hindi po tuloy ang class bukas due to lack of participant at nagrequest din ung isang participant na iresked kasi hindi siya available bukas. Kinokontak po namin ung cp number ninyo pero unattended. May ibang number pa po ba kayo?

Kelan po mag start ang training for PC Software and Hardware Troubleshooting with Data Recovery? Preferred ko sana Saturday schedule at Buendia. Thanks.
good am! magstart na po ba ung june 4 nio na class? tnx po
@ Rod

Yes, pwede po. Punta kayo dito sa ofis para mabigyan namin kayo ng recommendation letter. Ano po full name ninyo?
Hello po. Ask ko lang po kung pwede ko pa pong makuha yung OJT ko? last year pa po ko nagenroll. Salamat po.

Please go to our office to enroll and we will issue a receipt once payment has been settled. Also, you can make your reservation online through this link
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