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TESDA Computer Hardware Servicing NCII with Exam (Fast Track)



MODULE 1 - KB0101: PC Hardware & Software Troubleshooting & Repair w/ OJT


This Hands-On training teaches you everything you need to know to become an expert Technical Support Staff. It covers Basic to Advanced troubleshooting and servicing strategies. You need no further PC Repair training after completing this course. This course is an unselfish transfer of technology from CNCTC Inc through its experienced IT Trainers at a reasonable price. It is a two course training merge into one training.

This course will help you prepare for TESDA CHS NCII Assessment Exam


Instructor-led, Hands-On training approach.


  • Familiarity with Windows Operating System
  • High Level interest in learning

LIBRARY: Available




Chapter 1 - Introduction

• Common PC errors
• Types of Personal computers
• Identifying key parts of a Personal Computer
• Basic Software components
• Overview of PC Operations


• Types of PC case
• Functions of a CPU Case
• Front Panel connectors
• Removing CPU Case
• Cleaning the PC case
• PC Cooling System
• PC Cooling system maintenance
• Power Supply
• Common Power Supply problems

Chapter 3 - The PROCESSOR  

• Types of CPU dual
core, core 2 duo, quad core, i3, i5, i7 etc
• CPU socket/slot types
• Comparing different types of CPU (AMD / INTEL)
• How to identify CPUs physically
• Physical installation of CPU
• Installing CPU fan
• CPU Benchmarking
• CPU Overclocking
• Upgrading CPU
• CPU maintenance
• CPU cleaning procedures
• Troubleshooting & testing CPU using processor diagnostic test

Chapter 4 - The MOTHERBOARD

• Types of motherboards
• Motherboard layout, form factors
• Motherboard Identification
• Motherboard components
• Motherboard BUSSES
• Configuring motherboard jumper settings
• Upgrading motherboards
• Signs of trouble with the motherboard
• Common motherboard problems
• Motherboard Maintenance
• Motherboard Cleaning procedures
• Troubleshooting and testing motherboards                   

Chapter 5 -   The MEMORY

• Types of Memory
• Comparing different types of memory
• Memory identification
• Adding and Removing Memory
• Memory upgrading
• Memory Maintenance
• Memory cleaning procedures
• Determine failed memory devices using memory diagnostics test
• Troubleshooting RAM errors


• Types of hard drives
• Hard drive manufacturers
• Hard Drive Identification
• Identifying drive capacity
• Hard drive controllers
• Hard drive configuration (Master/Slave layout)
• Hard drive installation
• Upgrading to large Hard-disks
• Optimizing hard disk performance
• Hard drive maintenance
• Hard drives problems troubleshooting and repairing


• Expansion Slots
• Proper insertion of expansion card
• Replacing and removing expansion card
• PCIE / Display /Video or Graphics card
• Graphics adapter installation
• Adding ad Removing video card
• Display card Maintenance
• Display card cleaning
• Symptoms of trouble with display adapter
• Common problems of graphics adapter

Chapter 8 -   PC PORTS

• USB Port
• Symptoms of trouble with USB port
• Repairing common USB errors

Chapter 9 -   PC Assembly/Disassembly

• Safety Concerns
• Heat Factors
• Static Electricity
• Electro Static Discharge (ESD)
• Radio Frequency Interference
• AC Power
• Spikes, Brownouts, Blackouts
• Common errors occurring after PC Assembly
• Properly assemble a Personal Computer
• Properly disassemble a Personal Computer

Chapter 10 -   BIOS/CMOS Management

• Function of a BIOS
• Accessing CMOS Setup
• Navigating and Changing CMOS values
• Upgrading the BIOS
• Troubleshooting system faults using POST
• BIOS and POST codes
• Using POST audio and Video error codes
• Standard IBM POST error codes
• Determining what POST can not test

Chapter 11 -   Advance PC HARDWARE Servicing

• PC Troubleshooting strategy
• Designing a troubleshooting methodology
• Establishing where to begin the testing
• Determining common causes of failures
• Finding and isolating the board with the problem


Chapter 1 - Introduction

• Common Windows errors
• Desktop Operating Systems
• Network Operating Systems
• Overview of Windows Operating System
• Windows Boot Process
• Windows configuration files
• Windows core files
• Windows System Directories

Chapter 2 - Windows File Systems

• FAT (File Allocation Table)
• NTFS (New Technology File System)
• Types of File Systems (FAT16, FAT32, VFAT,
• File System Care
• Checking the drive for errors
• Supported File Systems of different versions of Microsoft Windows


• Hard disk configurations
• Hard disk partition
• Preparing a brand new hard drive
• Partitioning a Hard Drive
• Formatting a Hard Drive
• Deleting Hard Disk partitions
• Hard Disk Diagnostic test
• Repairing the Master Boot Record
• Fixing a damaged partition table
• Repairing Hard Disk with Bad Sectors

Chapter 4 - Operating System Installations and upgrades

• Hardware requirements
• Hardware compatibility
• Common errors during installation
• Installing Windows 7
• Installing Windows 8
• Installing Windows 10
• Upgrading your Operating System
• Dual Boot Installation

Chapter 5 - Hardware Device Driver Installation

• What is a Device driver?
• Function of a device driver
• Determining hardware model & manufacturer
• Where to find Hardware drivers
• Searching for drivers in the internet
• Installing device drivers (Video card, LAN card, Modem, printers etc..)
• Post-install operations

Chapter 6 - Software Installation

• Software compatibility
• Hardware requirements
• Dealing with failed installation
• Installation methods (Control Panel, Installer)
• Installing Software (MS-Office, Anti-Virus, Network games programs etc..)
• Software updates and Service packs
• Uninstalling Software
• Dealing with failed uninstallation
• Manual Removal of installed Software

Chapter 7 -   Virus Management: Detecting and Removing

• What is a virus?
• Types of virus
• Spyware, Adware, malware viruses
• Preventing Virus infections
• Protecting Key System files
• Checking for Macro viruses missed by anti-virus programs
• Protecting against script based virus.
• Symptoms of an infected computer                           
• Deciding what anti-virus program to install
• Installing Anti-Virus programs
• Installing Anti-Spyware, Malware and Adware program.
• Diagnosing, Treating and Removing Virus infections

Chapter 8 - DATA RECOVERY Concept  

• How disk drives work
• Understanding Tracks, Sectors, Cylinders and Clusters
• Master Boot Record
• Partition table
• Troubleshooting strategy concepts
• Running Scandisk to check for disk errors
• Correcting errors reported by scandisk
• Causes and symptoms of a corrupted FAT
• Repairing lost and cross-linked files
• Surviving Disk Disasters
• Understanding Disk error messages
• Creating emergency rescue disk
• Using Disk repair tools
• Recovering Files and Directories
• Recovering erased Files
• Transferring recovered files to backup disk
• Editing Disk sectors
• Reviving non-bootable disk
• Repairing the Master Boot Record
• Fixing a damaged partition table
• Dealing with accidental Reformatting
• Unformatting a drive
• Removing Disk Fragmentation
• Using Backup utility program
• Fixing common disk problems
• Solving ?Invalid drive specification

Chapter 9 - Configuring and Troubleshooting WINDOWS

• General Troubleshooting Methodology
• What to do when Windows failed to start
• Windows Plug n Play Architecture
• Windows boot files
• Windows Start-up process
• Troubleshooting Windows Start-up problems
• Dual booting Windows 7 with Windows 8/10
• Creating a bootable USB installer
• Solving common Windows errors
• Windows 7/10 Administrative Tools
• Computer Management Console (Adding, Editing and deleting partitions)
• System Tools, Services and applications


• Disk Partitioning Concept
• Disk Cloning Concept
• Advantages of Disk Cloning
• Issues to consider before cloning a drive
• Preparing for Disk Cloning
• Disk Cloning Software (XXclone)
• Disk Cloning using HIRENS
• Dealing with accidental or mistakenly cloned drive (Uncloning a drive)
• Common disk cloning errors
• Solving Disk Cloning failures


• Mini OS (xp / 7 Portable)
• Offline  Password Changer)
• Testing tools


• Virtual Machine Concept
• Creating a virtual machine
• Troubleshooting a virtual machine
• Rules and guidelines in creating a virtual machine

MODULE 2 - KB0103: PC LAN/WAN Setup & Windows 2008 Server Admin (Active Directory)


This HANDS-ON training gives you the knowledge and skills to design, build, configure and implement a Local Area Network/WAN. The training starts from the ground up, from planning to purchasing to designing and to cabling the network and to configuring the network so that it will be up and running. The training does not stop there because it includes Implementing, Configuring and Administering a Windows 2008 Active Directory Infrastructure It teaches you all you need to know to administer a Windows 2003 Network.

This course will help you prepare for TESDA CHS NCII Assessment Exam


Instructor-led, Hands-On training approach.


PC Hardware and Software Troubleshooting and Repair Training



Chapter 1: Introduction to Local Area Network

  • Defining a Local Area Network
  • Application of PC Networking
  • Organization-wide computing
  • Workgroup computing
  • Resource sharing
  • Distance Learning
  • FTP and Web Access
  • Differentiating LAN, MAN and WAN
  • Network Standards
  • Network Operating Systems (NOS)
  • Characteristics of a NOS
  • Desktop Operating Systems (Client Operating System)                  

Chapter 2: Understanding Network components for LAN connectivity 

  • Client for Microsoft Networks
  • Network Adapter
  • Network Protocol (TCP/IP)
  • File and Printer sharing for Microsoft Networks

Chapter 3: Configuring Network components

  • Installing Client for Microsoft Networks
  • Installing Network Adapter
  • Installing and configuring TCP/IP
  • Installing File and Printer Sharing for Microsoft
  • Networks
  • Setting Workgroup names and Computer names
  • Common errors in building a Network
  • Solving Network Connection problems

Chapter 4: TCP/IP & Subnetting

  • TCP/IP Overview
  • Function of TCP/IP in a Network
  • Static and Dynamic IP Addresses
  • Class A, B, C and D
  • Differentiating IP address classes
  • Network ID's and Hosts
  • Choosing Private IP addresses
  • Assigning IP addresses
  • IP Subnetting
  • Subnetting Class A, B & C address
  • Defining Subnet Masks
  • Troubleshooting TCP/IP
  • Using Network utilities (ping, tracert, ipconfig, arp,
  • nbtstat etc..)


  • Overview of the Internet
  • Internet Service Providers (ISP)
  • Requirements for Internet connection (Modem, Tel.
  • Line, ISP account)
  • Dial-up Internet connection
  • Broadband Internet connection (Cable/DSL)
  • Dial-up Internet connection setup
  • Cable and DSL internet connection setup
  • Common errors in connecting to the Internet
  • Solving common internet connection failures
  • Sharing Internet Connection using a ROUTER
  • Configuring a DSL Router
  • Managing IP address of DSL Router
  • Configuring the embedded DHCP server in the Router
  • Managing advanced features of the Router
  • Sharing Internet Connection using Wingate software
  • Configuring the Wingate server
  • Configuring the Wingate client
  • Testing for internet connection of the network
  • Common Internet sharing problems
  • Solving Internet connection errors


  • LAN Standards
  • Multi-LAN Networks and configuration
  • Backbone Designs
  • High-Speed LAN
  • Defining LAN requirements
  • Determining user needs
  • Network Hardware
  • Network Topology (Star, Bus, Ring and Tree)
  • Cabling the Network
  • Testing the Cable
  • Testing the Network
  • Post Installation operations


MODULE 2.2 - WINDOWS 2008 SERVER ADMINISTRATION (Active Directory Infrastructure)

CHAPTER 1: Configuring Domain Name System (DNS) for Active Directory

Configure zones

  • Dynamic DNS (DDNS), Non-dynamic DNS (NDDNS) and Secure Dynamic DNS (SDDNS);
  • Primary, Secondary, Active Directory Integrated, Stub;
  • forward lookup and reverse lookup zones

Configure DNS server settings

  • Forwarding;
  • root hints;
  • configure zone delegation;
  • disable recursion;
  • server scavenging

Configure zone transfers and replication
  • Configure replication scope (forestDNSzone; domainDNSzone);
  • incremental zone transfers
  • secure zone transfers

CHAPTER 2: Configuring the Active Directory infrastructure

Configure a forest or a domain

  • Remove a domain;
  • perform an unattended installation;
  • Active Directory Migration Tool (ADMT);
  • change forest and domain functional levels;
  • interoperability with previous versions of Active Directory;

Configure trusts

  • Forest trust;
  • selective authentication vs. forest-wide authentication;
  • transitive trust; external trust; shortcut trust;

Configure sites

  • Create Active Directory subnets;
  • configure sites infrastructure

Configure Active Directory replication

  • DFSR;
  • one-way replication;
  • Bridgehead server;
  • replication scheduling;

Configure operations masters

  • Seize and transfer;
  • backup operations master;
  • operations master placement;
  • Schema Master;

CHAPTER 3: Configuring Active Directory roles and services

Configure Active Directory Lightweight Directory Service (AD LDS)

  • Migration to AD LDS;
  • configure data within AD LDS;
  • configure an authentication server;
  • Server Core installation

Configure the read-only domain controller (RODC)

  • Replication;
  • Administrator role separation;
  • read-only DNS;
  • credential caching;
  • password replication;
  • read-only SYSVOL;
  • staged install

CHAPTER 4: Creating and maintaining Active Directory objects

Automate creation of Active Directory accounts

  • create computer, user and group accounts (scripts, import, migration);
  • offline domain join

Maintain Active Directory accounts

  • Manage computer accounts;
  • configure group membership;
  • account resets;
  • local vs. domain;
  • Protected Admin;
  • disabling accounts vs. deleting accounts;
  • creating organisational units (OUs);
  • delegation of control;
  • protecting AD objects from deletion;

Create and apply Group Policy objects (GPOs)
  • setting up Group Policies for Domain/OU
  • Enforce, OU hierarchy, block inheritance and enabling user objects;
  • group policy processing priority;
  • group policy filtering;

Configure GPO templates

  • User rights;
  • ADMX Central Store;
  • administrative templates;
  • security templates;
  • restricted groups;
  • security options;
 Deploy and manage software by using GPOs
  • Publishing to users;
  • assigning software to users;

Configure account policies

  • Domain password policy;
  • account lockout policy;
  • fine-grain password policies

Configure audit policy by using GPOs

  • audit account logon events;
  • audit policy change;
  • audit access privilege use;
  • audit object access;


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@ dindo tacorda

Yes about computer ang ituturo wala ng ibang subjects. Wala po kaming branch sa Pasig located lang kami sa Espana, Manila and Buendia, Makati.
Ma'am/Sir Good Pm magtatanong po ako ang ituturo po ba dito lahat tungkol lang sa computer at wala napong mga subjects?
Magaaral po sana ako sa tesda pasig kaso iniisip ko po baka may mga subjects pa, saka po sa pasig po ba may computer hardware servicing nc II?
pa response naman po f ok lang po text po ako sa celphone number ko.
09123493872 thanks po.. have a nice day...
@ Marlin Cahcuela

Unfortunately, wala po kaming branch sa Iloilo. Located lang kami sa Espana, Manila and Buendia, Makati.

Pakicheck po ung link na to kung Windows Sever 2008 active directory ang kunin ninyo. Ang fee is 12500 pesos in cash.
Ask po ako kung meron kayong training center within iloilo province? Or nearby provinces na ng ooffer ng Computer hardware servicing.. Thank u po..
Sir gusto ko lang e take ung windows server 2008 administaration module lang.. magkano ung fee?
pwede po ba yun? need reply asap. tanx
@ Maruella

Ang payment for NCII exam is 1000 or up depende sa assessment center. Dating student na po kayo sa CNCTC?
Pag bumagsak po sa exam ng NCII, magkano po yung babayaran pag magretake? Thanks!
@ Maruella

Yes kasama na ang exam fee sa CHS NCII training.
@ Rayner

Maginquire po kayo sa Assessment center ng TESDA na malapit sa inyong lugar about sa NCII exam requirements and schedule.
Good day! May changes na po ba regarding sa examination fee ng NCII? Inclusive parin po ba ito sa course fee? Thank you!
Hi sir/madam,
Pano po mag apply ng NC2 exam ?

@ Arman

Yes, pwede naman magtake ng exam for NCII kung may knowledge na.
Hi. Pwede ba diresto agad Assessment without enrollment pero may prior knowledge naman (e.g. sa CHS). Pahabol lang sa NCII for application sa DepEd.
@ Ken

Meron kayong makukuhang cerificate of completion after the training. Meron din exam pero after the training na hihingi tayo ng schedule sa assessment center ng tesda then once na maipasa mo makakakuha ka ng certification galing tesda.
para makapasok po ba dito, sa tesda po magiinquire at magtatanong? may exam po ba to? i mean yun exam habang tinatake yun course? hindi po makukuha ang cert kung di ka pasado ng exam?
@ Erickson

Punta po kayo sa mga assessment center para magpaschedule ng NCII exam. Thanks.
kelan po ba pdeng mag take ng NCII this year?
@ Mar

Ask po ninyo sa TESDA office kung ano mga requirements for renewal. Ang alam ko kasi need mo rin ulit magtake at ipasa ang exam for NCII.

Yes, ididiscuss po lahat more on hands-on/actual po ang training.
@ Luke

100% ang passing rate.
at saka yung certifiacation of employment na requirements po sa renewal pano po kapag hindi isang campany yung work tulad ng mga internet shop na technician at home service na technician?
ask ko lng po kung pano i renew yung NC2 CHS mag eexpired na kasi this november..kasi yung first requirements sa renewal ay yung request form ng tinatrabahoan.pano po kapag ganito sa internet computer shop po nag work as a technician..need pa po ba na mag hingi ng request form sa may ari ng internet shop?
bakit po 40 hrs lng ang TESDA FAST TRACK, kaya ba talaga ma discuss lahat ng topic?
ilan po yung Passing rate nyu sa mga nag take ng tesda exam?
@ Ral

Magrerequest po muna tayo ng schedule ng exam sa assessment center magiinform kami sa inyo kung kailan ang exam. Yes kasama na ang exam fee.
pag tpos po b ng training exam n? ksma n po b ang s 14,500 ang exam?tnx
@ tomas cinco

Mag oopen po kami soon ng schedules for the month of December. Please keep posted po and visit the website regularly for an update. Thank you.
hi po ask ko lng kung paano magpa reserve para sa month ng december 2015? thank you
@ Irwin Dane Salvadora

Optional po ang OJT nasa sa inyo kung gusto ninyong magOJT or hindi.
Required po b ang OJT after passing the exam? Nagwowork npo kc ako now as tech support and sa work po nmin, we do use Windows Server Administration. Habol ko lang is the certification and some additional knowledge n mgagamit ko s work. Thanks
@ joe

Pwede po kayong gumawa ng inyong reservation online thru this link para mainform po namin kayo kung tuloy o hindi po ang class.
sna makasma ako. After ojt, gus2 ko sna magtyo ng shop. My guide b kyo kung saan pwde kumuha ng supplier like korean? Jst asking lng po. Pki delete if bwal.tnx
i hope i learn this everything
@ JV

Depende po kung kanino maibibigay ung class or kung sino ung magiging available trainor.
Sinu po trainor?
@ Maruella

Wala pong bayad, package na ang OJT dun sa training, 300 to 500 hours ang duration.
Magkano po ba yung babayran pag mag Ojt? And ilang hours at saan mag ojt? Thank you!
@ Abbyj

Yes, ididiscuss po lahat ng topics at bibigyan po namin kayo ng hard copy manaul.
Lahat po ba ng topics sa course outline ma-tatackle? Especially the active directory configuration? Meron dn po ba itong ksamang soft copy/hard print material?
@ Maruella

Hindi po kasama sa 40 hrs na training ang OJT at optional po ito. Thanks.
@ edisonodiamar

Pwede po kayong mag enroll next year at anytime kung kailan nyo po gustong mag training. Thank you.
@ irwin

Unfortunately hindi po kami assessment center ng NCII exam. Thanks.
Tanong lang po, yung ojt po ba kasali na po diyan sa 40hrs na training? Thanks!
my tanung po ako.. pwede po pa ba pumasok sasusunod po ng taon, hnde po kc ako nakapg aral ngaun ehh,, hnde pa dw po pwede sa tesda dahil 17 yr. old plang po ako ngaun... hnde pa rw po tinatnggap sa tesda,, thanks po...//
dito na po ako manila nakatira at malapit lang po ako sa espana manila. pwede po bang sa inyo na lang po ako mag exam pwede po ba ako masama sa schedule ng incoming na mag eexam sa comtech ng nc2. how much po babayaran ko. salamat po
@ irwin

Tumawag po kayo sa TESDA office, ask po ninyo kung ano ung mga assessment center na malapit sa inyong lugar.
@ Maruella

Yes, nagstart na ung Sep 7, 2015 schedule sa Espana, Manila. Please see this link to reserve online
At kelan po ba ako pwede magpa sched ng nc2 exam para makasabay na po ako sa mga mag eexam. Thanks
Hi! pwede po ba ko sumabay sa mga magpapa esched ng pag exam ng NCII. Graduate po ako ng Comtecth sa province. How much po babayaran ko. Thanks and God Bless!!!
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