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TESDA Computer Hardware Servicing NCII with Exam (Fast Track)



MODULE 1 - KB0101: PC Hardware & Software Troubleshooting & Repair w/ OJT


This Hands-On training teaches you everything you need to know to become an expert Technical Support Staff. It covers Basic to Advanced troubleshooting and servicing strategies. You need no further PC Repair training after completing this course. This course is an unselfish transfer of technology from CNCTC Inc through its experienced IT Trainers at a reasonable price. It is a two course training merge into one training.

This course will help you prepare for TESDA CHS NCII Assessment Exam


Instructor-led, Hands-On training approach.


  • Familiarity with Windows Operating System
  • High Level interest in learning

LIBRARY: Available




Chapter 1 - Introduction

• Common PC errors
• Types of Personal computers
• Identifying key parts of a Personal Computer
• Basic Software components
• Overview of PC Operations


• Types of PC case
• Functions of a CPU Case
• Front Panel connectors
• Removing CPU Case
• Cleaning the PC case
• PC Cooling System
• PC Cooling system maintenance
• Power Supply
• Common Power Supply problems

Chapter 3 - The PROCESSOR  

• Types of CPU dual
core, core 2 duo, quad core, i3, i5, i7 etc
• CPU socket/slot types
• Comparing different types of CPU (AMD / INTEL)
• How to identify CPUs physically
• Physical installation of CPU
• Installing CPU fan
• CPU Benchmarking
• CPU Overclocking
• Upgrading CPU
• CPU maintenance
• CPU cleaning procedures
• Troubleshooting & testing CPU using processor diagnostic test

Chapter 4 - The MOTHERBOARD

• Types of motherboards
• Motherboard layout, form factors
• Motherboard Identification
• Motherboard components
• Motherboard BUSSES
• Configuring motherboard jumper settings
• Upgrading motherboards
• Signs of trouble with the motherboard
• Common motherboard problems
• Motherboard Maintenance
• Motherboard Cleaning procedures
• Troubleshooting and testing motherboards                   

Chapter 5 -   The MEMORY

• Types of Memory
• Comparing different types of memory
• Memory identification
• Adding and Removing Memory
• Memory upgrading
• Memory Maintenance
• Memory cleaning procedures
• Determine failed memory devices using memory diagnostics test
• Troubleshooting RAM errors


• Types of hard drives
• Hard drive manufacturers
• Hard Drive Identification
• Identifying drive capacity
• Hard drive controllers
• Hard drive configuration (Master/Slave layout)
• Hard drive installation
• Upgrading to large Hard-disks
• Optimizing hard disk performance
• Hard drive maintenance
• Hard drives problems troubleshooting and repairing


• Expansion Slots
• Proper insertion of expansion card
• Replacing and removing expansion card
• PCIE / Display /Video or Graphics card
• Graphics adapter installation
• Adding ad Removing video card
• Display card Maintenance
• Display card cleaning
• Symptoms of trouble with display adapter
• Common problems of graphics adapter

Chapter 8 -   PC PORTS

• USB Port
• Symptoms of trouble with USB port
• Repairing common USB errors

Chapter 9 -   PC Assembly/Disassembly

• Safety Concerns
• Heat Factors
• Static Electricity
• Electro Static Discharge (ESD)
• Radio Frequency Interference
• AC Power
• Spikes, Brownouts, Blackouts
• Common errors occurring after PC Assembly
• Properly assemble a Personal Computer
• Properly disassemble a Personal Computer

Chapter 10 -   BIOS/CMOS Management

• Function of a BIOS
• Accessing CMOS Setup
• Navigating and Changing CMOS values
• Upgrading the BIOS
• Troubleshooting system faults using POST
• BIOS and POST codes
• Using POST audio and Video error codes
• Standard IBM POST error codes
• Determining what POST can not test

Chapter 11 -   Advance PC HARDWARE Servicing

• PC Troubleshooting strategy
• Designing a troubleshooting methodology
• Establishing where to begin the testing
• Determining common causes of failures
• Finding and isolating the board with the problem


Chapter 1 - Introduction

• Common Windows errors
• Desktop Operating Systems
• Network Operating Systems
• Overview of Windows Operating System
• Windows Boot Process
• Windows configuration files
• Windows core files
• Windows System Directories

Chapter 2 - Windows File Systems

• FAT (File Allocation Table)
• NTFS (New Technology File System)
• Types of File Systems (FAT16, FAT32, VFAT,
• File System Care
• Checking the drive for errors
• Supported File Systems of different versions of Microsoft Windows


• Hard disk configurations
• Hard disk partition
• Preparing a brand new hard drive
• Partitioning a Hard Drive
• Formatting a Hard Drive
• Deleting Hard Disk partitions
• Hard Disk Diagnostic test
• Repairing the Master Boot Record
• Fixing a damaged partition table
• Repairing Hard Disk with Bad Sectors

Chapter 4 - Operating System Installations and upgrades

• Hardware requirements
• Hardware compatibility
• Common errors during installation
• Installing Windows 7
• Installing Windows 8
• Installing Windows 10
• Upgrading your Operating System
• Dual Boot Installation

Chapter 5 - Hardware Device Driver Installation

• What is a Device driver?
• Function of a device driver
• Determining hardware model & manufacturer
• Where to find Hardware drivers
• Searching for drivers in the internet
• Installing device drivers (Video card, LAN card, Modem, printers etc..)
• Post-install operations

Chapter 6 - Software Installation

• Software compatibility
• Hardware requirements
• Dealing with failed installation
• Installation methods (Control Panel, Installer)
• Installing Software (MS-Office, Anti-Virus, Network games programs etc..)
• Software updates and Service packs
• Uninstalling Software
• Dealing with failed uninstallation
• Manual Removal of installed Software

Chapter 7 -   Virus Management: Detecting and Removing

• What is a virus?
• Types of virus
• Spyware, Adware, malware viruses
• Preventing Virus infections
• Protecting Key System files
• Checking for Macro viruses missed by anti-virus programs
• Protecting against script based virus.
• Symptoms of an infected computer                           
• Deciding what anti-virus program to install
• Installing Anti-Virus programs
• Installing Anti-Spyware, Malware and Adware program.
• Diagnosing, Treating and Removing Virus infections

Chapter 8 - DATA RECOVERY Concept  

• How disk drives work
• Understanding Tracks, Sectors, Cylinders and Clusters
• Master Boot Record
• Partition table
• Troubleshooting strategy concepts
• Running Scandisk to check for disk errors
• Correcting errors reported by scandisk
• Causes and symptoms of a corrupted FAT
• Repairing lost and cross-linked files
• Surviving Disk Disasters
• Understanding Disk error messages
• Creating emergency rescue disk
• Using Disk repair tools
• Recovering Files and Directories
• Recovering erased Files
• Transferring recovered files to backup disk
• Editing Disk sectors
• Reviving non-bootable disk
• Repairing the Master Boot Record
• Fixing a damaged partition table
• Dealing with accidental Reformatting
• Unformatting a drive
• Removing Disk Fragmentation
• Using Backup utility program
• Fixing common disk problems
• Solving ?Invalid drive specification

Chapter 9 - Configuring and Troubleshooting WINDOWS

• General Troubleshooting Methodology
• What to do when Windows failed to start
• Windows Plug n Play Architecture
• Windows boot files
• Windows Start-up process
• Troubleshooting Windows Start-up problems
• Dual booting Windows 7 with Windows 8/10
• Creating a bootable USB installer
• Solving common Windows errors
• Windows 7/10 Administrative Tools
• Computer Management Console (Adding, Editing and deleting partitions)
• System Tools, Services and applications


• Disk Partitioning Concept
• Disk Cloning Concept
• Advantages of Disk Cloning
• Issues to consider before cloning a drive
• Preparing for Disk Cloning
• Disk Cloning Software (XXclone)
• Disk Cloning using HIRENS
• Dealing with accidental or mistakenly cloned drive (Uncloning a drive)
• Common disk cloning errors
• Solving Disk Cloning failures


• Mini OS (xp / 7 Portable)
• Offline  Password Changer)
• Testing tools


• Virtual Machine Concept
• Creating a virtual machine
• Troubleshooting a virtual machine
• Rules and guidelines in creating a virtual machine

MODULE 2 - KB0103: PC LAN/WAN Setup & Windows 2008 Server Admin (Active Directory)


This HANDS-ON training gives you the knowledge and skills to design, build, configure and implement a Local Area Network/WAN. The training starts from the ground up, from planning to purchasing to designing and to cabling the network and to configuring the network so that it will be up and running. The training does not stop there because it includes Implementing, Configuring and Administering a Windows 2008 Active Directory Infrastructure It teaches you all you need to know to administer a Windows 2003 Network.

This course will help you prepare for TESDA CHS NCII Assessment Exam


Instructor-led, Hands-On training approach.


PC Hardware and Software Troubleshooting and Repair Training



Chapter 1: Introduction to Local Area Network

  • Defining a Local Area Network
  • Application of PC Networking
  • Organization-wide computing
  • Workgroup computing
  • Resource sharing
  • Distance Learning
  • FTP and Web Access
  • Differentiating LAN, MAN and WAN
  • Network Standards
  • Network Operating Systems (NOS)
  • Characteristics of a NOS
  • Desktop Operating Systems (Client Operating System)                  

Chapter 2: Understanding Network components for LAN connectivity 

  • Client for Microsoft Networks
  • Network Adapter
  • Network Protocol (TCP/IP)
  • File and Printer sharing for Microsoft Networks

Chapter 3: Configuring Network components

  • Installing Client for Microsoft Networks
  • Installing Network Adapter
  • Installing and configuring TCP/IP
  • Installing File and Printer Sharing for Microsoft
  • Networks
  • Setting Workgroup names and Computer names
  • Common errors in building a Network
  • Solving Network Connection problems

Chapter 4: TCP/IP & Subnetting

  • TCP/IP Overview
  • Function of TCP/IP in a Network
  • Static and Dynamic IP Addresses
  • Class A, B, C and D
  • Differentiating IP address classes
  • Network ID's and Hosts
  • Choosing Private IP addresses
  • Assigning IP addresses
  • IP Subnetting
  • Subnetting Class A, B & C address
  • Defining Subnet Masks
  • Troubleshooting TCP/IP
  • Using Network utilities (ping, tracert, ipconfig, arp,
  • nbtstat etc..)


  • Overview of the Internet
  • Internet Service Providers (ISP)
  • Requirements for Internet connection (Modem, Tel.
  • Line, ISP account)
  • Dial-up Internet connection
  • Broadband Internet connection (Cable/DSL)
  • Dial-up Internet connection setup
  • Cable and DSL internet connection setup
  • Common errors in connecting to the Internet
  • Solving common internet connection failures
  • Sharing Internet Connection using a ROUTER
  • Configuring a DSL Router
  • Managing IP address of DSL Router
  • Configuring the embedded DHCP server in the Router
  • Managing advanced features of the Router
  • Sharing Internet Connection using Wingate software
  • Configuring the Wingate server
  • Configuring the Wingate client
  • Testing for internet connection of the network
  • Common Internet sharing problems
  • Solving Internet connection errors


  • LAN Standards
  • Multi-LAN Networks and configuration
  • Backbone Designs
  • High-Speed LAN
  • Defining LAN requirements
  • Determining user needs
  • Network Hardware
  • Network Topology (Star, Bus, Ring and Tree)
  • Cabling the Network
  • Testing the Cable
  • Testing the Network
  • Post Installation operations


MODULE 2.2 - WINDOWS 2008 SERVER ADMINISTRATION (Active Directory Infrastructure)

CHAPTER 1: Configuring Domain Name System (DNS) for Active Directory

Configure zones

  • Dynamic DNS (DDNS), Non-dynamic DNS (NDDNS) and Secure Dynamic DNS (SDDNS);
  • Primary, Secondary, Active Directory Integrated, Stub;
  • forward lookup and reverse lookup zones

Configure DNS server settings

  • Forwarding;
  • root hints;
  • configure zone delegation;
  • disable recursion;
  • server scavenging

Configure zone transfers and replication
  • Configure replication scope (forestDNSzone; domainDNSzone);
  • incremental zone transfers
  • secure zone transfers

CHAPTER 2: Configuring the Active Directory infrastructure

Configure a forest or a domain

  • Remove a domain;
  • perform an unattended installation;
  • Active Directory Migration Tool (ADMT);
  • change forest and domain functional levels;
  • interoperability with previous versions of Active Directory;

Configure trusts

  • Forest trust;
  • selective authentication vs. forest-wide authentication;
  • transitive trust; external trust; shortcut trust;

Configure sites

  • Create Active Directory subnets;
  • configure sites infrastructure

Configure Active Directory replication

  • DFSR;
  • one-way replication;
  • Bridgehead server;
  • replication scheduling;

Configure operations masters

  • Seize and transfer;
  • backup operations master;
  • operations master placement;
  • Schema Master;

CHAPTER 3: Configuring Active Directory roles and services

Configure Active Directory Lightweight Directory Service (AD LDS)

  • Migration to AD LDS;
  • configure data within AD LDS;
  • configure an authentication server;
  • Server Core installation

Configure the read-only domain controller (RODC)

  • Replication;
  • Administrator role separation;
  • read-only DNS;
  • credential caching;
  • password replication;
  • read-only SYSVOL;
  • staged install

CHAPTER 4: Creating and maintaining Active Directory objects

Automate creation of Active Directory accounts

  • create computer, user and group accounts (scripts, import, migration);
  • offline domain join

Maintain Active Directory accounts

  • Manage computer accounts;
  • configure group membership;
  • account resets;
  • local vs. domain;
  • Protected Admin;
  • disabling accounts vs. deleting accounts;
  • creating organisational units (OUs);
  • delegation of control;
  • protecting AD objects from deletion;

Create and apply Group Policy objects (GPOs)
  • setting up Group Policies for Domain/OU
  • Enforce, OU hierarchy, block inheritance and enabling user objects;
  • group policy processing priority;
  • group policy filtering;

Configure GPO templates

  • User rights;
  • ADMX Central Store;
  • administrative templates;
  • security templates;
  • restricted groups;
  • security options;
 Deploy and manage software by using GPOs
  • Publishing to users;
  • assigning software to users;

Configure account policies

  • Domain password policy;
  • account lockout policy;
  • fine-grain password policies

Configure audit policy by using GPOs

  • audit account logon events;
  • audit policy change;
  • audit access privilege use;
  • audit object access;


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yung module 1 po ba e basically isang course na mismo? which is yung PC Hardware and Software Troubleshooting and Repair Training. Tama po ba? Kung tama po, kasama na rin sa package yung module 2? para maging computer hardware servicing sya?
@ jenny

Try to inquire nlang po sa mismong TESDA office.
may I.T course poh ba sa tesda taguig and may exam poh ba? ask ko lang poh kung pwd pa mag enroll ng 2nd week ng sept? thank u
la atang equivalent ito.. sayang lang yung paka pasa ko sa NC2 kasi parang wala lang cert lang binigay walang equivalent sa pag work hahahayss Tesda :( sayang lang pagod at oras an pera :(
@ Archie

Hello, Sir please wait for our final confirmation within this day kung tuloy po ang class bukas. Thank you.
Hi, tuloy po kaya yung saturday (8/30/14).. I done reservation po. Thanks
@ Archie

Yes, magkakaroon pa po ng weekend sked. Keep posted po ipopost namin sa website namin ung susunod na sked.
Hi meron pag sched for weekends for August 30 or September?... Nagstart na po pala yung sunday ng August... thanks
@ kaye

Kailangan po magpasa ng xerox copy ng inyong TOR. Para sa CHS exam hihingi po tayo sa assessment center ng schedule kung kailan ung exam date.
Tsaka po pala may tanong pa ko sir, yung exam ba is after ng training? or may isang day para dun sa exam na yun?? at tska po. ilang mins or hours yung duration ng exam? heheh last tanong ko na ito promise!
Okay. By the way mag eenroll na ko by september, anong need ng requirements? sympre bukod sa bayad haha.. :D Nag enroll ako dito online..
@ romeo at kaye

Same naman po ang course outline na itinuturo sa separate module at dun sa magkasamang module. Ang difference lang naman is ung number of hours at exam fee which is hindi kasama sa separate na module. Advisable kasi tong fast track training sa mga may basic knowledge na. Ang exam fee is 450 pesos. Once na maipasa nyo ung exam na CHS NCII may certificate kayong makukuha galing sa Tesda.
Same rin ako ng tanong ke Romeo.. How about that yung exam sa magkaibang module? separate ng bayad for NCII exam?? Kasi naisip ko fast track lang tong course na to na with Exam. baka hindi kasi lahat maituro. so parang gagawin ko na lang by module na lang. para sure. pero iniisip ko yung EXAM.. bukod pa ba yun sa bayad??
Hindi ko po kasi kaya bayaran itong 2-modules package nato in just a week. Planning to get module 1 lang which is 6k then next month module 2 which is 6.5k. Ano po advantage nitong package nato? Kasi sa Module 1 at Module 2 na separate package walang exam naka indicate. Ano po ba yung exam, mock exam?
@ kaye

Kailangan pong mabayaran ung remaining balance sa kalagitnaan po ng training.
may tanong pa ko, pag nag downpayment ako, yung natitirang balance kelan kailangan bayaran? after ng training??

Our short course for TESDA CHS NCII training cost P11,000. Thank you.
@ kaye

Yes kasama na po ung mga equipment na gagamitin nyo for the training. 40 hours duration ng course good for 5 meetings.
tska po pala ilang meeting days po itong training na ito at ilang oras umaabot? thank you..
hi! tanong ko lang kung yung mga equipments, like computers, routers etc. para sa hands on.. kasama na sa training yun??
Need sunday schedule ASAP for CHS II
@ ylkner tangente

Yes meron po, you can send your resume to Thank you!
after po ba ng training, may maire-recommend po ba kayong company na pwede naming pag-apply-an para makapag-work agad at mai-apply namin yung natutunan namin sa inyo?? thanks..
@ ylkner tangente

Hindi po magstart ngaun etong Tesda CHS NCII training reschedule po ung class next week. Ang magstart po today is PC Troubleshooting pwede pa po kyong humabol.
pwede po bang humabol sa training bukas? thanks..
@ Romulo

Yes ituturo po lahat ng mga topics na nsa course outline. Ibibigay po namin ung certificate of completion after the training. Pwede po kyong magsend ng resume nyo dito
Ok po ibig sabihin ung module 1.1 to 2.2 ituturo lahat po?mabilis lng po ba ung certificate mabigay?pagktapus po ba ng training my prospect po ba Kayo na company na mapapasukan ng nag training? Thank your
@ Monico Sasis Jr.

Ang inyo pong certificate ay available na, Pwede na po ninyong makuha from Monday to Friday 9am to 5pm; Sat/Sun 9am to 3pm. Thank you!

Lahat po ang course outline na nakaindicate po dito sa site naten ay maituturo, Pagakatapos ng training makakatanggap kayo ng certificate of completion. Thank you!
Ask ko Lang po ung sa tesda computer hardware and servicing ncii na naka post po sa sa site ninyo ituturo ba lahat ng module na naka Sulat jan?after 5days of training makukuha ba kagad ung certicate?

Thank you po. Pwede po bang tawagan, text o email nyo na lang ako pag pwede nang makuha yung certificate,
@ Monico S. Sasis Jr

Sir wala pa pong ung certificate ninyo within the week po maifoforward na po dito sa ofis ung certificate nyo.
Ready na ba for pickup yung certificate?
@ Monico S. Sasis Jr

Sir we will inform you until Sunday if the class will start on Monday. Thank you.
I replied to a text message confirming my attendance to the course but i did not received a reply. Is the class proceeding as scheduled on Monday?
@ Monico S. Sasis Jr

Sir please wait for our final confirmation if the class will start on July 07-11, as we need minimum of 3 participants before the class starts. Thank you.
I have noticed that there are only 2(including me) that will take the course chs for next week (7-14). Will the curse go ahead as schedule even if there is only 2 participants?
@ Monico S. Sasis Jr

Yes, you can pay the course fee on the first day of the class. Thank you.
Thanks for the reply. Can i pay the course fee on the day the class start. I am on olongapo city.
@ Monico S. Sasis Jr

It's 9am to 5pm 40 hours duration of the course good for 5 days training.
I have reserved for athe course onjuly 7-14, 2014 at espana. The schedule is 9-3pm while the others are 9-5pm. Is this correct? It is 6 hrs per day and for 5 days it will be 30 Hrs only.
@ Rigor b. Deramos

Wala po kaming branch sa Cavite. Located lang po kami sa Espana, Manila and Buendia, Makati.
Meron kayo cavite area?
@ Jomar Rey

Yes, advisable po na itake nyo ang TESDA CHS NCII training dahil sa College po natin more on theoretical and here at CNCTC more on actual and hands on po ang training.
question advisable rin ba kumuha rin nito kahit na 4 year IT graduate ka?
@ Duds

Meron na pong nakapost na schedule for May 26 to 30 sa buendia, makati.
@ regedit007

We suggest po na kunin nyo ung slow track training na KB0101 then sunod ung KB0103 kung gusto mong magsimula sa IT field. Yes may certificate po kaming binibigay after the training. After the course po pwede kayong mag apply as IT Technician.
Bakit walang schedule sa buendia for may 26-30?
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